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City of Baltimore / Bcit 311 Call Center / Call Center Agent I

Job-title file

Call Center Agent I

Carry out the duties of this position in support of the agency's public mission.

42 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $46,498, below the department median of $55,278.

Employees
42
Role median
$46,498
Agency median
$55,278
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$38,578$51,454+

How total compensation varies among the 42 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Highest-paid first / page 2

Lauren Bowman

Call Center Agent I/Bcit 311 Call Center

2021 total comp
$38,628
Base pay
$38,628
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,628
Hire date
2018-03-26

Source-specific fields

Agencyid
A39
Annualsalary
40190
Employee ID
155897

Lauren Bowman holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2018 (about 3 years). In 2021, their total compensation was $38,628.

Dawn Walker

Call Center Agent I/Bcit 311 Call Center

2021 total comp
$38,578
Base pay
$38,578
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$38,578
Hire date
2015-07-27

Source-specific fields

Agencyid
A39
Annualsalary
34720
Employee ID
167677

At Bcit 311 Call Center, Dawn Walker serves as a Call Center Agent I. They have served since 2015 (about 6 years). Their 2021 pay totaled $38,578.