City of Baltimore / Bcit 311 Call Center / Call Center Agent I
Job-title file
Carry out the duties of this position in support of the agency's public mission.
38 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $53,152, below the department median of $55,278.
What the records show
How total compensation varies among the 38 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Compare departments
Call Center Agent I is held in 4 City of Baltimore departments. In Bcit 311 Call Center, the median of $53,152 ranks #2 of 4.
Median total compensation for the Call Center Agent I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.
Record list
Page 1
Call Center Agent I/Bcit 311 Call Center
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Tennille L Gilliam works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2007 (about 18 years). Tennille earned $81,222 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Andrea N Lewis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 20 years). In 2025, their total compensation was $73,909.
Call Center Agent I/Bcit 311 Call Center
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Robin Gilliam works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2003, they have about 22 years of service. Robin earned $73,386 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Wanda D Wilkerson is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 1998, about 27 years. 2025 total compensation came to $69,337.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Andrea W Boswell serves as a Call Center Agent I. Hired in 2005, they have about 20 years of service. Their 2025 pay totaled $67,899.
Call Center Agent I/Bcit 311 Call Center
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Karen N Kendall holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2003 (about 22 years). In 2025, their total compensation was $65,145.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Denise Fordham serves as a Call Center Agent I. Hired in 2007, they have about 18 years of service. Their 2025 pay totaled $64,915.
Call Center Agent I/Bcit 311 Call Center
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Theresa Wharton Johnson is a Call Center Agent I at Bcit 311 Call Center. They have served since 2018 (about 7 years). 2025 total compensation came to $59,361.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kemi B Streeter serves as a Call Center Agent I. Their tenure dates to 2006, about 19 years. Their 2025 pay totaled $55,946.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Cindy M Crowell serves as a Call Center Agent I. Their tenure dates to 1999, about 26 years. Their 2025 pay totaled $55,928.
Call Center Agent I/Bcit 311 Call Center
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Camille R Lecato holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 20 years of service. In 2025, their total compensation was $55,600.
Call Center Agent I/Bcit 311 Call Center
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Adrienne L Coner works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2008, they have about 17 years of service. Adrienne earned $55,336 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Carethia Harris Watson holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 1997, they have about 28 years of service. In 2025, their total compensation was $55,321.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Jeardon B Keith serves as a Call Center Agent I. Hired in 2002, they have about 23 years of service. Their 2025 pay totaled $55,236.
Call Center Agent I/Bcit 311 Call Center
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John D Sills is a Call Center Agent I at Bcit 311 Call Center. Hired in 2012, they have about 13 years of service. 2025 total compensation came to $55,008.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kira L Moore serves as a Call Center Agent I. Their tenure dates to 2006, about 19 years. Their 2025 pay totaled $54,469.
Call Center Agent I/Bcit 311 Call Center
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Chandra M Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2014 (about 11 years). In 2025, their total compensation was $53,852.
Call Center Agent I/Bcit 311 Call Center
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Stacey A Jackson works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2005, they have about 20 years of service. Stacey earned $53,470 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Rasheeda T Mitchell works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2002 (about 23 years). Rasheeda earned $53,155 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Erica Roundtree is a Call Center Agent I at Bcit 311 Call Center. Hired in 2015, they have about 10 years of service. 2025 total compensation came to $53,149.
Call Center Agent I/Bcit 311 Call Center
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Lynne Hellman holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2005, about 20 years. In 2025, their total compensation was $52,609.
Call Center Agent I/Bcit 311 Call Center
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Delphine C Lincoln holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2021, about 4 years. In 2025, their total compensation was $52,320.
Call Center Agent I/Bcit 311 Call Center
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Ameer J Davis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2017 (about 8 years). In 2025, their total compensation was $51,505.
Call Center Agent I/Bcit 311 Call Center
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Ashley N Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2015, about 10 years. In 2025, their total compensation was $51,147.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Patricia D Jones serves as a Call Center Agent I. They have served since 2007 (about 18 years). Their 2025 pay totaled $51,123.
Call Center Agent I/Bcit 311 Call Center
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Keeva Flood works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2014 (about 11 years). Keeva earned $50,891 in 2025.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Roxane Rivers serves as a Call Center Agent I. Hired in 2022, they have about 3 years of service. Their 2025 pay totaled $50,845.
Call Center Agent I/Bcit 311 Call Center
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Sharrion D Reynolds works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2006 (about 19 years). Sharrion earned $50,547 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Shanell Gorie works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2018 (about 7 years). Shanell earned $50,158 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Tia Michelle Diggs is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2018, about 7 years. 2025 total compensation came to $48,170.
Call Center Agent I/Bcit 311 Call Center
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Lauren Elizabeth Bowman holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2018, they have about 7 years of service. In 2025, their total compensation was $47,952.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Tahsen Carr serves as a Call Center Agent I. They have served since 2023 (about 2 years). Their 2025 pay totaled $47,039.
Call Center Agent I/Bcit 311 Call Center
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Khadijah Lomax-Bey holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2023, they have about 2 years of service. In 2025, their total compensation was $45,806.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Jasmine Hyman serves as a Call Center Agent I. They have served since 2022 (about 3 years). Their 2025 pay totaled $42,530.
Call Center Agent I/Bcit 311 Call Center
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Ashley Sabb is a Call Center Agent I at Bcit 311 Call Center. They have served since 2022 (about 3 years). 2025 total compensation came to $42,205.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kaleel Byrd serves as a Call Center Agent I. They have served since 2024 (about a year). Their 2025 pay totaled $23,649.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Sharentha Sharkey serves as a Call Center Agent I. Hired in 2024, they have about a year of service. Their 2025 pay totaled $21,863.
Call Center Agent I/Bcit 311 Call Center
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Jonai White is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2024, about a year. 2025 total compensation came to $21,225.