City of Baltimore / Bcit 311 Call Center / Call Center Agent I
Job-title file
Carry out the duties of this position in support of the agency's public mission.
42 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $46,498, below the department median of $55,278.
What the records show
How total compensation varies among the 42 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Record list
Highest-paid first / page 1
Call Center Agent I/Bcit 311 Call Center
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James Kroger holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 16 years of service. In 2021, their total compensation was $51,495.
Call Center Agent I/Bcit 311 Call Center
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Gloria Iheme works as a Call Center Agent I for Bcit 311 Call Center. Their tenure dates to 1995, about 26 years. Gloria earned $51,444 in 2021.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Wanda Wilkerson serves as a Call Center Agent I. Hired in 1998, they have about 23 years of service. Their 2021 pay totaled $51,098.
Call Center Agent I/Bcit 311 Call Center
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Andrea Lewis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). In 2021, their total compensation was $50,974.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Marjorie Richardson serves as a Call Center Agent I. Their tenure dates to 2005, about 16 years. Their 2021 pay totaled $50,303.
Call Center Agent I/Bcit 311 Call Center
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Karen Kendall is a Call Center Agent I at Bcit 311 Call Center. They have served since 2003 (about 18 years). 2021 total compensation came to $50,008.
Call Center Agent I/Bcit 311 Call Center
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Dionne Scroggins is a Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). 2021 total compensation came to $49,620.
Call Center Agent I/Bcit 311 Call Center
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Robin Gilliam is a Call Center Agent I at Bcit 311 Call Center. Hired in 2003, they have about 18 years of service. 2021 total compensation came to $49,416.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Tennille Gilliam serves as a Call Center Agent I. They have served since 2007 (about 14 years). Their 2021 pay totaled $49,136.
Call Center Agent I/Bcit 311 Call Center
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Erica Roundtree is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2015, about 6 years. 2021 total compensation came to $48,922.
Call Center Agent I/Bcit 311 Call Center
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Jeardon Keith holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2002 (about 19 years). In 2021, their total compensation was $48,523.
Call Center Agent I/Bcit 311 Call Center
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Carethia Harris Watson holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 1997, they have about 24 years of service. In 2021, their total compensation was $48,352.
Call Center Agent I/Bcit 311 Call Center
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Shaleta Bryant holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). In 2021, their total compensation was $48,245.
Call Center Agent I/Bcit 311 Call Center
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Adrienne Coner is a Call Center Agent I at Bcit 311 Call Center. Hired in 2008, they have about 13 years of service. 2021 total compensation came to $48,052.
Call Center Agent I/Bcit 311 Call Center
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Cindy Crowell holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 1999 (about 22 years). In 2021, their total compensation was $48,018.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Lynne Hellman serves as a Call Center Agent I. Hired in 2005, they have about 16 years of service. Their 2021 pay totaled $47,556.
Call Center Agent I/Bcit 311 Call Center
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Toree Oliver is a Call Center Agent I at Bcit 311 Call Center. Hired in 2008, they have about 13 years of service. 2021 total compensation came to $47,274.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Camille Lecato serves as a Call Center Agent I. Their tenure dates to 2005, about 16 years. Their 2021 pay totaled $46,702.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Rasheeda Mitchell serves as a Call Center Agent I. Hired in 2002, they have about 19 years of service. Their 2021 pay totaled $46,665.
Call Center Agent I/Bcit 311 Call Center
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Stacey Jackson holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). In 2021, their total compensation was $46,606.
Call Center Agent I/Bcit 311 Call Center
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Denise Fordham holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2007 (about 14 years). In 2021, their total compensation was $46,511.
Call Center Agent I/Bcit 311 Call Center
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Michelle Scott is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2007, about 14 years. 2021 total compensation came to $46,485.
Call Center Agent I/Bcit 311 Call Center
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Sonya Little is a Call Center Agent I at Bcit 311 Call Center. Hired in 2002, they have about 19 years of service. 2021 total compensation came to $46,438.
Call Center Agent I/Bcit 311 Call Center
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Chandra Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2014, they have about 7 years of service. In 2021, their total compensation was $46,343.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kira Moore serves as a Call Center Agent I. They have served since 2006 (about 15 years). Their 2021 pay totaled $46,303.
Call Center Agent I/Bcit 311 Call Center
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Ashley Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2006 (about 15 years). In 2021, their total compensation was $46,295.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Patricia Jones serves as a Call Center Agent I. They have served since 2007 (about 14 years). Their 2021 pay totaled $46,262.
Call Center Agent I/Bcit 311 Call Center
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Andrea Boswell holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 16 years of service. In 2021, their total compensation was $46,260.
Call Center Agent I/Bcit 311 Call Center
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Brenda Mercado is a Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). 2021 total compensation came to $46,139.
Call Center Agent I/Bcit 311 Call Center
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Kemi Streeter works as a Call Center Agent I for Bcit 311 Call Center. Their tenure dates to 2006, about 15 years. Kemi earned $45,979 in 2021.
Call Center Agent I/Bcit 311 Call Center
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John Sills holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2012, about 9 years. In 2021, their total compensation was $45,422.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Keeva Flood serves as a Call Center Agent I. Their tenure dates to 2007, about 14 years. Their 2021 pay totaled $44,347.
Call Center Agent I/Bcit 311 Call Center
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Sharrion Reynolds holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2006 (about 15 years). In 2021, their total compensation was $44,108.
Call Center Agent I/Bcit 311 Call Center
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Shanell Richard is a Call Center Agent I at Bcit 311 Call Center. They have served since 2016 (about 5 years). 2021 total compensation came to $44,017.
Call Center Agent I/Bcit 311 Call Center
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Rogers Gross holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2012 (about 9 years). In 2021, their total compensation was $43,976.
Call Center Agent I/Bcit 311 Call Center
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Ameer Davis works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2013, they have about 8 years of service. Ameer earned $43,232 in 2021.
Call Center Agent I/Bcit 311 Call Center
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Malaysia Hawkins is a Call Center Agent I at Bcit 311 Call Center. They have served since 2011 (about 10 years). 2021 total compensation came to $41,138.
Call Center Agent I/Bcit 311 Call Center
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Theresa Wharton Johnson is a Call Center Agent I at Bcit 311 Call Center. Hired in 2018, they have about 3 years of service. 2021 total compensation came to $41,138.
Call Center Agent I/Bcit 311 Call Center
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Tia Diggs is a Call Center Agent I at Bcit 311 Call Center. They have served since 2018 (about 3 years). 2021 total compensation came to $40,904.
Call Center Agent I/Bcit 311 Call Center
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Shanell Gorie is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2018, about 3 years. 2021 total compensation came to $39,576.