City of Baltimore / Bcit 311 Call Center
Agency file
The Bcit 311 Call Center is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 50 employees with median total compensation of $55,278; the highest distinct record was $109,365.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 50 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($55,278) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $95,010 — more than 90% of the department; the 10th percentile earns $45,806. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Record list
Highest-paid first / page 1
IT Specialist III, Bcit/Bcit 311 Call Center
Source-specific fields
Bradley S Chranko works as a IT Specialist III, Bcit for Bcit 311 Call Center. Their tenure dates to 2019, about 6 years. Bradley earned $109,365 in 2025.
33110 - IT Specialist III Bcit/Bcit 311 Call Center
Source-specific fields
Bradley Chranko holds the role of 33110 - IT Specialist III Bcit at Bcit 311 Call Center. Their tenure dates to 2019, about 5 years. In 2024, their total compensation was $105,772.
Operations Officer II/Bcit 311 Call Center
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At Bcit 311 Call Center, Tatiana C Jones serves as a Operations Officer II. Their tenure dates to 2005, about 20 years. Their 2025 pay totaled $105,002.
IT Specialist III Bcit/Bcit 311 Call Center
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Bradley Chranko holds the role of IT Specialist III Bcit at Bcit 311 Call Center. Their tenure dates to 2019, about 2 years. In 2021, their total compensation was $100,953.
Call Center Supervisor/Bcit 311 Call Center
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Frankie B Ellis is a Call Center Supervisor at Bcit 311 Call Center. Their tenure dates to 2003, about 22 years. 2025 total compensation came to $100,442.
IT Specialist II, Bcit/Bcit 311 Call Center
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At Bcit 311 Call Center, Adeep Roka serves as a IT Specialist II, Bcit. Hired in 2019, they have about 6 years of service. Their 2025 pay totaled $97,562.
Call Center Supervisor/Bcit 311 Call Center
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Claudette Scott works as a Call Center Supervisor for Bcit 311 Call Center. Their tenure dates to 1995, about 30 years. Claudette earned $97,249 in 2025.
31110 - Operations Officer II/Bcit 311 Call Center
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Tatiana Jones works as a 31110 - Operations Officer II for Bcit 311 Call Center. They have served since 2005 (about 19 years). Tatiana earned $96,046 in 2024.
Operations Officer II/Bcit 311 Call Center
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Nelson L Eaton is a Operations Officer II at Bcit 311 Call Center. They have served since 2002 (about 23 years). 2025 total compensation came to $95,010.
33109 - IT Specialist II Bcit/Bcit 311 Call Center
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At Bcit 311 Call Center, Adeep Roka serves as a 33109 - IT Specialist II Bcit. They have served since 2019 (about 5 years). Their 2024 pay totaled $94,357.
33365 - Call Center Supervisor/Bcit 311 Call Center
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Frankie Ellis works as a 33365 - Call Center Supervisor for Bcit 311 Call Center. They have served since 2003 (about 21 years). Frankie earned $92,183 in 2024.
33365 - Call Center Supervisor/Bcit 311 Call Center
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Claudette Scott is a 33365 - Call Center Supervisor at Bcit 311 Call Center. They have served since 1995 (about 29 years). 2024 total compensation came to $91,518.
IT Specialist II Bcit/Bcit 311 Call Center
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Adeep Roka holds the role of IT Specialist II Bcit at Bcit 311 Call Center. They have served since 2018 (about 3 years). In 2021, their total compensation was $89,939.
Operations Officer I/Bcit 311 Call Center
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Ms. Nikki C Cooper works as a Operations Officer I for Bcit 311 Call Center. Their tenure dates to 2011, about 14 years. Ms. earned $87,504 in 2025.
Call Center Supervisor/Bcit 311 Call Center
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La Tonya Y Hill holds the role of Call Center Supervisor at Bcit 311 Call Center. Their tenure dates to 2007, about 18 years. In 2025, their total compensation was $87,503.
31110 - Operations Officer II/Bcit 311 Call Center
Source-specific fields
At Bcit 311 Call Center, Nelson Eaton serves as a 31110 - Operations Officer II. Their tenure dates to 2002, about 22 years. Their 2024 pay totaled $87,177.
31109 - Operations Officer I (Civil Service)/Bcit 311 Call Center
Source-specific fields
Tatiana Jones holds the role of 31109 - Operations Officer I (Civil Service) at Bcit 311 Call Center. Their tenure dates to 2005, about 18 years. In 2023, their total compensation was $85,025.
Operations Officer I (Civil Service)/Bcit 311 Call Center
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Tatiana Jones holds the role of Operations Officer I (Civil Service) at Bcit 311 Call Center. Hired in 2005, they have about 16 years of service. In 2021, their total compensation was $84,349.
31109 - Operations Officer I/Bcit 311 Call Center
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At Bcit 311 Call Center, Nikki Cooper serves as a 31109 - Operations Officer I. Their tenure dates to 2011, about 13 years. Their 2024 pay totaled $82,098.
33365 - Call Center Supervisor/Bcit 311 Call Center
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La Hill holds the role of 33365 - Call Center Supervisor at Bcit 311 Call Center. They have served since 2007 (about 17 years). In 2024, their total compensation was $81,578.
Training Officer/Bcit 311 Call Center
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At Bcit 311 Call Center, Nichole A Palmer serves as a Training Officer. They have served since 2003 (about 22 years). Their 2025 pay totaled $81,341.
Call Center Agent I/Bcit 311 Call Center
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Tennille L Gilliam works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2007 (about 18 years). Tennille earned $81,222 in 2025.
Call Center Operations Manager/Bcit 311 Call Center
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Nelson Eaton works as a Call Center Operations Manager for Bcit 311 Call Center. They have served since 2002 (about 19 years). Nelson earned $79,194 in 2021.
33366 - Call Center Operations Manager/Bcit 311 Call Center
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At Bcit 311 Call Center, Nelson Eaton serves as a 33366 - Call Center Operations Manager. They have served since 2002 (about 21 years). Their 2023 pay totaled $78,700.
33672 - Training Officer/Bcit 311 Call Center
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Nichole Crosier is a 33672 - Training Officer at Bcit 311 Call Center. Their tenure dates to 2003, about 21 years. 2024 total compensation came to $78,540.
33672 - Training Officer (Civil Service)/Bcit 311 Call Center
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Nichole Crosier works as a 33672 - Training Officer (Civil Service) for Bcit 311 Call Center. They have served since 2003 (about 20 years). Nichole earned $76,931 in 2023.
Call Center Supervisor/Bcit 311 Call Center
Source-specific fields
Shaleta R Bryant holds the role of Call Center Supervisor at Bcit 311 Call Center. Hired in 2005, they have about 20 years of service. In 2025, their total compensation was $76,670.
Call Center Supervisor/Bcit 311 Call Center
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Claudette Scott is a Call Center Supervisor at Bcit 311 Call Center. Their tenure dates to 1995, about 26 years. 2021 total compensation came to $75,600.
Operations Specialist I/Bcit 311 Call Center
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Nicole A Moore works as a Operations Specialist I for Bcit 311 Call Center. They have served since 2003 (about 22 years). Nicole earned $74,222 in 2025.
Call Center Agent I/Bcit 311 Call Center
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Andrea N Lewis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 20 years). In 2025, their total compensation was $73,909.
Call Center Agent I/Bcit 311 Call Center
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Robin Gilliam works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2003, they have about 22 years of service. Robin earned $73,386 in 2025.
Trainer Officer/Bcit 311 Call Center
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Sharron Rosenbaum holds the role of Trainer Officer at Bcit 311 Call Center. They have served since 2003 (about 18 years). In 2021, their total compensation was $73,352.
31107 - Operations Specialist I/Bcit 311 Call Center
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At Bcit 311 Call Center, Nicole Moore serves as a 31107 - Operations Specialist I. Their tenure dates to 2003, about 21 years. Their 2024 pay totaled $71,972.
33672 - Training Officer (Civil Service)/Bcit 311 Call Center
Source-specific fields
Thomas Mwaura works as a 33672 - Training Officer (Civil Service) for Bcit 311 Call Center. They have served since 2003 (about 20 years). Thomas earned $71,507 in 2023.
33365 - Call Center Supervisor/Bcit 311 Call Center
Source-specific fields
At Bcit 311 Call Center, Eduardo Blanche serves as a 33365 - Call Center Supervisor. They have served since 2008 (about 16 years). Their 2024 pay totaled $71,205.
33672 - Trainer Officer/Bcit 311 Call Center
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Thomas Mwaura works as a 33672 - Trainer Officer for Bcit 311 Call Center. Hired in 2003, they have about 19 years of service. Thomas earned $71,110 in 2022.
33365 - Call Center Supervisor/Bcit 311 Call Center
Source-specific fields
Nichole Crosier is a 33365 - Call Center Supervisor at Bcit 311 Call Center. Hired in 2003, they have about 19 years of service. 2022 total compensation came to $69,616.
Call Center Agent I/Bcit 311 Call Center
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Wanda D Wilkerson is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 1998, about 27 years. 2025 total compensation came to $69,337.
Call Center Supervisor/Bcit 311 Call Center
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Michelle Scott works as a Call Center Supervisor for Bcit 311 Call Center. Hired in 2007, they have about 18 years of service. Michelle earned $69,315 in 2025.
Trainer Officer/Bcit 311 Call Center
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Thomas Mwaura holds the role of Trainer Officer at Bcit 311 Call Center. Their tenure dates to 2003, about 18 years. In 2021, their total compensation was $68,702.