City of Baltimore / Bcit 311 Call Center
Agency file
The Bcit 311 Call Center is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 50 employees with median total compensation of $55,278; the highest distinct record was $109,365.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 50 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($55,278) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $95,010 — more than 90% of the department; the 10th percentile earns $45,806. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Record list
Highest-paid first / page 5
33361 - Call Center Agent I/Bcit 311 Call Center
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Ashley Sabb is a 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2022, they have about 2 years of service. 2024 total compensation came to $40,744.
33361 - Call Center Agent I/Bcit 311 Call Center
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Delphine Smith holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2021, about 2 years. In 2023, their total compensation was $40,298.
Call Center Agent I/Bcit 311 Call Center
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Shanell Gorie is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2018, about 3 years. 2021 total compensation came to $39,576.
33361 - Call Center Agent I/Bcit 311 Call Center
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Jasmine Hyman holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2022, about 2 years. In 2024, their total compensation was $39,189.
Call Center Agent I/Bcit 311 Call Center
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Lauren Bowman holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2018 (about 3 years). In 2021, their total compensation was $38,628.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Dawn Walker serves as a Call Center Agent I. They have served since 2015 (about 6 years). Their 2021 pay totaled $38,578.
33361 - Call Center Agent I/Bcit 311 Call Center
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Tahsen Carr works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2023, they have about a year of service. Tahsen earned $34,913 in 2024.
33361 - Call Center Agent I/Bcit 311 Call Center
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Khadijah Lomax-Bey works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Their tenure dates to 2023, about a year. Khadijah earned $33,789 in 2024.
33361 - Call Center Agent I/Bcit 311 Call Center
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Shawna Boyd is a 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2023, about a year. 2024 total compensation came to $32,986.
N/A/Bcit 311 Call Center
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At Bcit 311 Call Center, Gloria Iheme serves as a N/A. Their tenure dates to 1995, about 29 years. Their 2024 pay totaled $31,802.
33361 - Call Center Agent I/Bcit 311 Call Center
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Victoria Young-Vines holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2021 (about a year). In 2022, their total compensation was $26,951.
Na/Bcit 311 Call Center
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Victoria Young-Vines holds the role of Na at Bcit 311 Call Center. Their tenure dates to 2021, about 2 years. In 2023, their total compensation was $24,678.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kaleel Byrd serves as a Call Center Agent I. They have served since 2024 (about a year). Their 2025 pay totaled $23,649.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Sharentha Sharkey serves as a Call Center Agent I. Hired in 2024, they have about a year of service. Their 2025 pay totaled $21,863.
Call Center Agent I/Bcit 311 Call Center
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Jonai White is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2024, about a year. 2025 total compensation came to $21,225.
Na/Bcit 311 Call Center
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At Bcit 311 Call Center, Nigel Ross serves as a Na. They have served since 2021 (about a year). Their 2022 pay totaled $14,915.
N/A/Bcit 311 Call Center
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Keyon Harris is a N/A at Bcit 311 Call Center. Hired in 2023, they have about a year of service. 2024 total compensation came to $7,912.
N/A/Bcit 311 Call Center
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Marjorie Richardson works as a N/A for Bcit 311 Call Center. Hired in 2005, they have about 19 years of service. Marjorie earned $6,559 in 2024.
Na/Bcit 311 Call Center
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Brian Campbell is a Na at Bcit 311 Call Center. Their tenure dates to 2021, about 2 years. 2023 total compensation came to $5,538.
Na/Bcit 311 Call Center
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Sonya Little holds the role of Na at Bcit 311 Call Center. Hired in 2002, they have about 21 years of service. In 2023, their total compensation was $5,167.
Na/Bcit 311 Call Center
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Lavena Merrick works as a Na for Bcit 311 Call Center. Their tenure dates to 2021, about 2 years. Lavena earned $4,776 in 2023.
Na/Bcit 311 Call Center
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Malaysia Hawkins is a Na at Bcit 311 Call Center. Their tenure dates to 2018, about 5 years. 2023 total compensation came to $4,346.
Na/Bcit 311 Call Center
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At Bcit 311 Call Center, Whitney Grandison serves as a Na. Hired in 2022, they have about a year of service. Their 2023 pay totaled $3,435.
Na/Bcit 311 Call Center
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Joanne Oneal holds the role of Na at Bcit 311 Call Center. Their tenure dates to 2022, about a year. In 2023, their total compensation was $1,896.
Na/Bcit 311 Call Center
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Arlene Hughes is a Na at Bcit 311 Call Center. Hired in 2022, they have about a year of service. 2023 total compensation came to $1,789.
Na/Bcit 311 Call Center
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Chanel Grade holds the role of Na at Bcit 311 Call Center. Their tenure dates to 2022, about a year. In 2023, their total compensation was $1,744.
Na/Bcit 311 Call Center
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Rikkia Nicholson holds the role of Na at Bcit 311 Call Center. Their tenure dates to 2021, about 2 years. In 2023, their total compensation was $1,636.
Na/Bcit 311 Call Center
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Ernestine Bowie holds the role of Na at Bcit 311 Call Center. They have served since 2021 (about a year). In 2022, their total compensation was $1,203.
Na/Bcit 311 Call Center
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Shanell Richard works as a Na for Bcit 311 Call Center. Hired in 2016, they have about 6 years of service. Shanell earned $393 in 2022.
Na/Bcit 311 Call Center
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At Bcit 311 Call Center, Rogers Gross serves as a Na. They have served since 2012 (about 11 years). Their 2023 pay totaled $250.
Na/Bcit 311 Call Center
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At Bcit 311 Call Center, Dawn Walker serves as a Na. Hired in 2020, they have about 3 years of service. Their 2023 pay totaled $213.