City of Baltimore / Bcit 311 Call Center
Agency file
The Bcit 311 Call Center is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 50 employees with median total compensation of $55,278; the highest distinct record was $109,365.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 50 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($55,278) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $95,010 — more than 90% of the department; the 10th percentile earns $45,806. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Record list
Highest-paid first / page 4
Call Center Agent I/Bcit 311 Call Center
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Lauren Elizabeth Bowman holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2018, they have about 7 years of service. In 2025, their total compensation was $47,952.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Lynne Hellman serves as a Call Center Agent I. Hired in 2005, they have about 16 years of service. Their 2021 pay totaled $47,556.
33361 - Call Center Agent I/Bcit 311 Call Center
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Keeva Flood is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2014 (about 10 years). 2024 total compensation came to $47,542.
Call Center Agent I/Bcit 311 Call Center
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Toree Oliver is a Call Center Agent I at Bcit 311 Call Center. Hired in 2008, they have about 13 years of service. 2021 total compensation came to $47,274.
33361 - Call Center Agent I/Bcit 311 Call Center
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Shanell Gorie is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2018 (about 6 years). 2024 total compensation came to $47,110.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Tahsen Carr serves as a Call Center Agent I. They have served since 2023 (about 2 years). Their 2025 pay totaled $47,039.
N/A/Bcit 311 Call Center
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James Kroger is a N/A at Bcit 311 Call Center. Their tenure dates to 2005, about 19 years. 2024 total compensation came to $46,980.
33361 - Call Center Agent I/Bcit 311 Call Center
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Chandra Bailey is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2014 (about 10 years). 2024 total compensation came to $46,945.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Tia Diggs serves as a 33361 - Call Center Agent I. They have served since 2018 (about 6 years). Their 2024 pay totaled $46,863.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Camille Lecato serves as a Call Center Agent I. Their tenure dates to 2005, about 16 years. Their 2021 pay totaled $46,702.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Rasheeda Mitchell serves as a Call Center Agent I. Hired in 2002, they have about 19 years of service. Their 2021 pay totaled $46,665.
Call Center Agent I/Bcit 311 Call Center
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Stacey Jackson holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). In 2021, their total compensation was $46,606.
Call Center Agent I/Bcit 311 Call Center
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Denise Fordham holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2007 (about 14 years). In 2021, their total compensation was $46,511.
Call Center Agent I/Bcit 311 Call Center
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Michelle Scott is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2007, about 14 years. 2021 total compensation came to $46,485.
Call Center Agent I/Bcit 311 Call Center
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Sonya Little is a Call Center Agent I at Bcit 311 Call Center. Hired in 2002, they have about 19 years of service. 2021 total compensation came to $46,438.
Call Center Agent I/Bcit 311 Call Center
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Chandra Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2014, they have about 7 years of service. In 2021, their total compensation was $46,343.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Kira Moore serves as a Call Center Agent I. They have served since 2006 (about 15 years). Their 2021 pay totaled $46,303.
Call Center Agent I/Bcit 311 Call Center
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Ashley Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2006 (about 15 years). In 2021, their total compensation was $46,295.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Patricia Jones serves as a Call Center Agent I. They have served since 2007 (about 14 years). Their 2021 pay totaled $46,262.
Call Center Agent I/Bcit 311 Call Center
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Andrea Boswell holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 16 years of service. In 2021, their total compensation was $46,260.
Call Center Agent I/Bcit 311 Call Center
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Brenda Mercado is a Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). 2021 total compensation came to $46,139.
Call Center Agent I/Bcit 311 Call Center
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Kemi Streeter works as a Call Center Agent I for Bcit 311 Call Center. Their tenure dates to 2006, about 15 years. Kemi earned $45,979 in 2021.
Call Center Agent I/Bcit 311 Call Center
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Khadijah Lomax-Bey holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2023, they have about 2 years of service. In 2025, their total compensation was $45,806.
33361 - Call Center Agent I/Bcit 311 Call Center
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Delphine Lincoln works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2021, they have about 3 years of service. Delphine earned $45,678 in 2024.
Call Center Agent I/Bcit 311 Call Center
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John Sills holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2012, about 9 years. In 2021, their total compensation was $45,422.
33361 - Call Center Agent I/Bcit 311 Call Center
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Samantha Royster holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2022, they have about 2 years of service. In 2024, their total compensation was $45,156.
33361 - Call Center Agent I/Bcit 311 Call Center
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Lauren Bowman holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2018, about 6 years. In 2024, their total compensation was $45,071.
33361 - Call Center Agent I/Bcit 311 Call Center
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Brenda Mercado works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2005, they have about 19 years of service. Brenda earned $44,799 in 2024.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Keeva Flood serves as a Call Center Agent I. Their tenure dates to 2007, about 14 years. Their 2021 pay totaled $44,347.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Eric Gay serves as a 33361 - Call Center Agent I. Hired in 2021, they have about 2 years of service. Their 2023 pay totaled $44,118.
Call Center Agent I/Bcit 311 Call Center
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Sharrion Reynolds holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2006 (about 15 years). In 2021, their total compensation was $44,108.
Call Center Agent I/Bcit 311 Call Center
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Shanell Richard is a Call Center Agent I at Bcit 311 Call Center. They have served since 2016 (about 5 years). 2021 total compensation came to $44,017.
Call Center Agent I/Bcit 311 Call Center
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Rogers Gross holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2012 (about 9 years). In 2021, their total compensation was $43,976.
Call Center Agent I/Bcit 311 Call Center
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Ameer Davis works as a Call Center Agent I for Bcit 311 Call Center. Hired in 2013, they have about 8 years of service. Ameer earned $43,232 in 2021.
Na/Bcit 311 Call Center
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Sharron Rosenbaum works as a Na for Bcit 311 Call Center. Their tenure dates to 2003, about 20 years. Sharron earned $42,583 in 2023.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Jasmine Hyman serves as a Call Center Agent I. They have served since 2022 (about 3 years). Their 2025 pay totaled $42,530.
Call Center Agent I/Bcit 311 Call Center
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Ashley Sabb is a Call Center Agent I at Bcit 311 Call Center. They have served since 2022 (about 3 years). 2025 total compensation came to $42,205.
Call Center Agent I/Bcit 311 Call Center
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Malaysia Hawkins is a Call Center Agent I at Bcit 311 Call Center. They have served since 2011 (about 10 years). 2021 total compensation came to $41,138.
Call Center Agent I/Bcit 311 Call Center
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Theresa Wharton Johnson is a Call Center Agent I at Bcit 311 Call Center. Hired in 2018, they have about 3 years of service. 2021 total compensation came to $41,138.
Call Center Agent I/Bcit 311 Call Center
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Tia Diggs is a Call Center Agent I at Bcit 311 Call Center. They have served since 2018 (about 3 years). 2021 total compensation came to $40,904.