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City of Baltimore / Bcit 311 Call Center / Call Center Supervisor

Job-title file

Call Center Supervisor

Lead staff and operations — set priorities, allocate resources, and oversee program delivery.

5 employees hold this title in Bcit 311 Call Center. Median total compensation for the role is $87,503, above the department median of $55,278.

Employees
5
Total payroll
$431.2K
Role median
$87,503
Agency median
$55,278
Comparison
Above

Record list

Employees with this title

Page 1

Frankie B Ellis

Call Center Supervisor/Bcit 311 Call Center

2025 total comp
$100,442
Base pay
$100,442
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$100,442
Hire date
2003-09-15

Source-specific fields

Agencyid
A39
Annualsalary
64063
Employee ID
268322

Frankie B Ellis is a Call Center Supervisor at Bcit 311 Call Center. Their tenure dates to 2003, about 22 years. 2025 total compensation came to $100,442.

Claudette Scott

Call Center Supervisor/Bcit 311 Call Center

2025 total comp
$97,249
Base pay
$97,249
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$97,249
Hire date
1995-02-27

Source-specific fields

Agencyid
A39
Annualsalary
64063
Employee ID
266342

Claudette Scott works as a Call Center Supervisor for Bcit 311 Call Center. Their tenure dates to 1995, about 30 years. Claudette earned $97,249 in 2025.

La Tonya Y Hill

Call Center Supervisor/Bcit 311 Call Center

2025 total comp
$87,503
Base pay
$87,503
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$87,503
Hire date
2007-07-14

Source-specific fields

Agencyid
A39
Annualsalary
64063
Employee ID
271271

La Tonya Y Hill holds the role of Call Center Supervisor at Bcit 311 Call Center. Their tenure dates to 2007, about 18 years. In 2025, their total compensation was $87,503.

Shaleta R Bryant

Call Center Supervisor/Bcit 311 Call Center

2025 total comp
$76,670
Base pay
$76,670
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$76,670
Hire date
2005-01-31

Source-specific fields

Agencyid
A39
Annualsalary
55308
Employee ID
274947

Shaleta R Bryant holds the role of Call Center Supervisor at Bcit 311 Call Center. Hired in 2005, they have about 20 years of service. In 2025, their total compensation was $76,670.

Michelle Scott

Call Center Supervisor/Bcit 311 Call Center

2025 total comp
$69,315
Base pay
$69,315
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$69,315
Hire date
2007-04-07

Source-specific fields

Agencyid
A39
Annualsalary
52875
Employee ID
272767

Michelle Scott works as a Call Center Supervisor for Bcit 311 Call Center. Hired in 2007, they have about 18 years of service. Michelle earned $69,315 in 2025.