City of Baltimore / Bcit 311 Call Center
Agency file
The Bcit 311 Call Center is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 50 employees with median total compensation of $55,278; the highest distinct record was $109,365.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 50 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($55,278) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $95,010 — more than 90% of the department; the 10th percentile earns $45,806. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Record list
Highest-paid first / page 3
33361 - Call Center Agent I/Bcit 311 Call Center
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Kemi Streeter works as a 33361 - Call Center Agent I for Bcit 311 Call Center. Hired in 2006, they have about 18 years of service. Kemi earned $52,551 in 2024.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, James Kroger serves as a 33361 - Call Center Agent I. Their tenure dates to 2005, about 18 years. Their 2023 pay totaled $52,521.
33361 - Call Center Agent I/Bcit 311 Call Center
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John Sills holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2012, about 12 years. In 2024, their total compensation was $52,434.
Call Center Agent I/Bcit 311 Call Center
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Delphine C Lincoln holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2021, about 4 years. In 2025, their total compensation was $52,320.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Andrea Boswell serves as a 33361 - Call Center Agent I. Hired in 2005, they have about 19 years of service. Their 2024 pay totaled $52,204.
33361 - Call Center Agent I/Bcit 311 Call Center
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Cindy Crowell holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 1999 (about 25 years). In 2024, their total compensation was $51,918.
33361 - Call Center Agent I/Bcit 311 Call Center
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Rasheeda Mitchell is a 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2002, about 22 years. 2024 total compensation came to $51,670.
33361 - Call Center Agent I/Bcit 311 Call Center
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Kira Moore is a 33361 - Call Center Agent I at Bcit 311 Call Center. They have served since 2006 (about 18 years). 2024 total compensation came to $51,602.
Call Center Agent I/Bcit 311 Call Center
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Ameer J Davis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2017 (about 8 years). In 2025, their total compensation was $51,505.
Call Center Agent I/Bcit 311 Call Center
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James Kroger holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 2005, they have about 16 years of service. In 2021, their total compensation was $51,495.
Call Center Agent I/Bcit 311 Call Center
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Gloria Iheme works as a Call Center Agent I for Bcit 311 Call Center. Their tenure dates to 1995, about 26 years. Gloria earned $51,444 in 2021.
Call Center Agent I/Bcit 311 Call Center
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Ashley N Bailey holds the role of Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2015, about 10 years. In 2025, their total compensation was $51,147.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Patricia D Jones serves as a Call Center Agent I. They have served since 2007 (about 18 years). Their 2025 pay totaled $51,123.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Wanda Wilkerson serves as a Call Center Agent I. Hired in 1998, they have about 23 years of service. Their 2021 pay totaled $51,098.
Call Center Agent I/Bcit 311 Call Center
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Andrea Lewis holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). In 2021, their total compensation was $50,974.
33361 - Call Center Agent I/Bcit 311 Call Center
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Ashley Bailey holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2015, they have about 9 years of service. In 2024, their total compensation was $50,915.
Call Center Agent I/Bcit 311 Call Center
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Keeva Flood works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2014 (about 11 years). Keeva earned $50,891 in 2025.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Roxane Rivers serves as a Call Center Agent I. Hired in 2022, they have about 3 years of service. Their 2025 pay totaled $50,845.
Call Center Agent I/Bcit 311 Call Center
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Sharrion D Reynolds works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2006 (about 19 years). Sharrion earned $50,547 in 2025.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Lynne Hellman serves as a 33361 - Call Center Agent I. Hired in 2005, they have about 19 years of service. Their 2024 pay totaled $50,311.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Marjorie Richardson serves as a Call Center Agent I. Their tenure dates to 2005, about 16 years. Their 2021 pay totaled $50,303.
33361 - Call Center Agent I/Bcit 311 Call Center
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Ameer Davis is a 33361 - Call Center Agent I at Bcit 311 Call Center. Hired in 2017, they have about 7 years of service. 2024 total compensation came to $50,189.
Call Center Agent I/Bcit 311 Call Center
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Shanell Gorie works as a Call Center Agent I for Bcit 311 Call Center. They have served since 2018 (about 7 years). Shanell earned $50,158 in 2025.
33361 - Call Center Agent I/Bcit 311 Call Center
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Marjorie Richardson holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2005, about 18 years. In 2023, their total compensation was $50,095.
Call Center Agent I/Bcit 311 Call Center
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Karen Kendall is a Call Center Agent I at Bcit 311 Call Center. They have served since 2003 (about 18 years). 2021 total compensation came to $50,008.
Call Center Agent I/Bcit 311 Call Center
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Dionne Scroggins is a Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). 2021 total compensation came to $49,620.
33361 - Call Center Agent I/Bcit 311 Call Center
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Erica Roundtree holds the role of 33361 - Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2015, about 9 years. In 2024, their total compensation was $49,436.
Call Center Agent I/Bcit 311 Call Center
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Robin Gilliam is a Call Center Agent I at Bcit 311 Call Center. Hired in 2003, they have about 18 years of service. 2021 total compensation came to $49,416.
Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Tennille Gilliam serves as a Call Center Agent I. They have served since 2007 (about 14 years). Their 2021 pay totaled $49,136.
Call Center Agent I/Bcit 311 Call Center
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Erica Roundtree is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2015, about 6 years. 2021 total compensation came to $48,922.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Patricia Jones serves as a 33361 - Call Center Agent I. Hired in 2007, they have about 17 years of service. Their 2024 pay totaled $48,838.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Sharrion Reynolds serves as a 33361 - Call Center Agent I. Hired in 2006, they have about 18 years of service. Their 2024 pay totaled $48,830.
Call Center Agent I/Bcit 311 Call Center
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Jeardon Keith holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2002 (about 19 years). In 2021, their total compensation was $48,523.
Call Center Agent I/Bcit 311 Call Center
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Carethia Harris Watson holds the role of Call Center Agent I at Bcit 311 Call Center. Hired in 1997, they have about 24 years of service. In 2021, their total compensation was $48,352.
Call Center Agent I/Bcit 311 Call Center
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Shaleta Bryant holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 2005 (about 16 years). In 2021, their total compensation was $48,245.
Call Center Agent I/Bcit 311 Call Center
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Tia Michelle Diggs is a Call Center Agent I at Bcit 311 Call Center. Their tenure dates to 2018, about 7 years. 2025 total compensation came to $48,170.
N/A/Bcit 311 Call Center
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Thomas Mwaura holds the role of N/A at Bcit 311 Call Center. Their tenure dates to 2003, about 21 years. In 2024, their total compensation was $48,087.
33361 - Call Center Agent I/Bcit 311 Call Center
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At Bcit 311 Call Center, Roxane Rivers serves as a 33361 - Call Center Agent I. They have served since 2022 (about 2 years). Their 2024 pay totaled $48,056.
Call Center Agent I/Bcit 311 Call Center
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Adrienne Coner is a Call Center Agent I at Bcit 311 Call Center. Hired in 2008, they have about 13 years of service. 2021 total compensation came to $48,052.
Call Center Agent I/Bcit 311 Call Center
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Cindy Crowell holds the role of Call Center Agent I at Bcit 311 Call Center. They have served since 1999 (about 22 years). In 2021, their total compensation was $48,018.