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City of Boston / Neighborhood Services / 311 Call Takers

Job-title file

311 Call Takers

Carry out the duties of this position in support of the agency's public mission.

30 employees hold this title in Neighborhood Services. Median total compensation for the role is $63,655, below the department median of $69,224.

Employees
30
Total payroll
$1.7M
Role median
$63,655
Agency median
$69,224
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$2,788$79,597+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 30 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Michael Cavanaugh

311 Call Takers/Neighborhood Services

2024 total comp
$75,339
Base pay
$66,378
Overtime
$8,661
Other pay
$300
Benefits
$0
Total compensation
$75,339
Work ZIP code
02131

Source-specific fields

Id
14571
Other Pay
$300

Michael Cavanaugh is a 311 Call Takers at Neighborhood Services. 2024 total compensation came to $75,339.

Janice Sprague-Jeanetti

311 Call Takers/Neighborhood Services

2024 total comp
$74,849
Base pay
$66,683
Overtime
$7,866
Other pay
$300
Benefits
$0
Total compensation
$74,849
Work ZIP code
02131

Source-specific fields

Id
14632
Other Pay
$300

At Neighborhood Services, Janice Sprague-Jeanetti serves as a 311 Call Takers. Their 2024 pay totaled $74,849.

Shivon Arroyo

311 Call Takers/Neighborhood Services

2024 total comp
$72,131
Base pay
$63,347
Overtime
$8,484
Other pay
$300
Benefits
$0
Total compensation
$72,131
Work ZIP code
02130

Source-specific fields

Id
14913
Other Pay
$300

Shivon Arroyo holds the role of 311 Call Takers at Neighborhood Services. In 2024, their total compensation was $72,131.