City of Cincinnati / Wwc-Customer Service

Agency file

Wwc-Customer Service

Source file: City of Cincinnati — Employee Salaries / ingested Jun 21, 2026

The Wwc-Customer Service is a government agency that delivers public services and programs within its jurisdiction.

In 2026, this agency had 28 employees with median total compensation of $67,054; the highest distinct record was $100,647.

Year: 2026
Employees: 28
Median total: $67,054
Highest record: $100,647

What the records show

Compensation analytics

These summaries compare pay within the agency before listing individual records.

Salary distribution

$51,390$98,355+

How 2026 total compensation is spread across the 28 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($67,054) — half earn less, half more. The far-right bar collects the highest earners.

Average pay composition

Base — $68,375 (100%)
Overtime — $0 (0%)
Other — $0 (0%)
Benefits — $0 (0%)

What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.

Pay percentiles

10th

25th

Median

75th

90th

$56,026

$67,054

$69,907

$84,842

The pay ladder for this department. Someone at the 90th percentile earns $84,842 — more than 90% of the department; the 10th percentile earns $56,026. The shaded band is the middle half of employees (25th–75th percentile).

Largest job titles

Wastewater Collection Crew Lea

10 · $69,274

Utility Technician

8 · $56,026

Water Works Dispatcher

5 · $66,732

Assistant Supervisor of Customer Service

3 · $87,387

Wastewater Collction Supvr-Exm

1 · $100,647

The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.

Record list

Employees

Highest-paid first / page 1

Max Kron

Wastewater Collction Supvr-Exm/Wwc-Customer Service

2026 total comp

$100,647

Sub-department: WWC CustSv
Base pay: $100,647
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $100,647
Hire date: 2014-08-17
Pay grade: 198
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D0MGM
Jobcode: 198
Jobtitle Abbrv: Wastewater
Location: MSDWWC-CS
Paygroup: MGM
Position Nbr: 00198012
Sal Admin Plan: D0C

Max Kron is a Wastewater Collction Supvr-Exm at Wwc-Customer Service within Wwc Custsv. They have served since 2014 (about 12 years). 2026 total compensation came to $100,647. They are classified at grade 198.

Clifton Knox

Assistant Supervisor of Customer Service/Wwc-Customer Service

2026 total comp

$98,355

Sub-department: WWC CustSv
Base pay: $98,355
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $98,355
Hire date: 2007-06-03
Pay grade: 039
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D0MGM
Jobcode: 039
Jobtitle Abbrv: AstSpvrCSv
Location: MSDWWC-CS
Paygroup: MGM
Position Nbr: 00039011
Sal Admin Plan: D0C

Clifton Knox is a Assistant Supervisor of Customer Service at Wwc-Customer Service within Wwc Custsv. Hired in 2007, they have about 19 years of service. 2026 total compensation came to $98,355. They are classified at grade 039.

Kyle Scott

Assistant Supervisor of Customer Service/Wwc-Customer Service

2026 total comp

$87,387

Sub-department: WWC CustSv
Base pay: $87,387
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $87,387
Hire date: 2016-07-03
Pay grade: 039
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D0MGM
Jobcode: 039
Jobtitle Abbrv: AstSpvrCSv
Location: MSDWWC-CS
Paygroup: MGM
Position Nbr: 00039012
Sal Admin Plan: D0C

Kyle Scott holds the role of Assistant Supervisor of Customer Service at Wwc-Customer Service within Wwc Custsv. Hired in 2016, they have about 10 years of service. In 2026, their total compensation was $87,387. Their pay grade is 039.

Thomas Gargan

Assistant Supervisor of Customer Service/Wwc-Customer Service

2026 total comp

$84,842

Sub-department: WWC CustSv
Base pay: $84,842
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $84,842
Hire date: 2016-12-18
Pay grade: 039
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D0MGM
Jobcode: 039
Jobtitle Abbrv: AstSpvrCSv
Location: MSDWWC-CS
Paygroup: MGM
Position Nbr: 00039008
Sal Admin Plan: D0C

Thomas Gargan works as a Assistant Supervisor of Customer Service for Wwc-Customer Service within Wwc Custsv. They have served since 2016 (about 10 years). Thomas earned $84,842 in 2026. Their pay grade is 039.

Jeffrey Greene

Sewer Maintenance Crew Leader/Wwc-Customer Service

2026 total comp

$83,005

Sub-department: WWC CustSv
Base pay: $83,005
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $83,005
Hire date: 2011-11-13
Pay grade: 805
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D0MGM
Jobcode: 805
Jobtitle Abbrv: Sewer Main
Location: MSDWWC-CS
Paygroup: MGM
Position Nbr: 00805001
Sal Admin Plan: D0C

At Wwc-Customer Service, Jeffrey Greene serves as a Sewer Maintenance Crew Leader within Wwc Custsv. Hired in 2011, they have about 15 years of service. Their 2026 pay totaled $83,005. They are classified at grade 805.

Keith Johnson

Wastewater Collection Crew Lea/Wwc-Customer Service

2026 total comp

$69,907

Sub-department: WWC CustSv
Base pay: $69,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,907
Hire date: 2021-08-22
Pay grade: 721
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 721
Jobtitle Abbrv: WWCollLdr
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00721006
Sal Admin Plan: D1

Keith Johnson is a Wastewater Collection Crew Lea at Wwc-Customer Service within Wwc Custsv. They have served since 2021 (about 5 years). 2026 total compensation came to $69,907. They are classified at grade 721.

Kevin Brock

Wastewater Collection Crew Lea/Wwc-Customer Service

2026 total comp

$69,907

Sub-department: WWC CustSv
Base pay: $69,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,907
Hire date: 2002-04-08
Pay grade: 721
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 721
Jobtitle Abbrv: WWCollLdr
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00721008
Sal Admin Plan: D1

Kevin Brock is a Wastewater Collection Crew Lea at Wwc-Customer Service within Wwc Custsv. Their tenure dates to 2002, about 24 years. 2026 total compensation came to $69,907. They are classified at grade 721.

Donny Gresham

Wastewater Collection Crew Lea/Wwc-Customer Service

2026 total comp

$69,907

Sub-department: WWC CustSv
Base pay: $69,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,907
Hire date: 2015-08-09
Pay grade: 721
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 721
Jobtitle Abbrv: WWCollLdr
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00721998
Sal Admin Plan: D1

Donny Gresham is a Wastewater Collection Crew Lea at Wwc-Customer Service within Wwc Custsv. Hired in 2015, they have about 11 years of service. 2026 total compensation came to $69,907. They are classified at grade 721.

Solomon Stewart

Wastewater Collection Crew Lea/Wwc-Customer Service

2026 total comp

$69,907

Sub-department: WWC CustSv
Base pay: $69,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,907
Hire date: 2013-03-19
Pay grade: 721
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 721
Jobtitle Abbrv: WWCollLdr
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00721011
Sal Admin Plan: D1

At Wwc-Customer Service, Solomon Stewart serves as a Wastewater Collection Crew Lea within Wwc Custsv. Their tenure dates to 2013, about 13 years. Their 2026 pay totaled $69,907. They are classified at grade 721.

Dwayne Mccoy

Wastewater Collection Crew Lea/Wwc-Customer Service

2026 total comp

$69,907

Sub-department: WWC CustSv
Base pay: $69,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,907
Hire date: 2012-04-01
Pay grade: 721
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 721
Jobtitle Abbrv: WWCollLdr
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00721004
Sal Admin Plan: D1

At Wwc-Customer Service, Dwayne Mccoy serves as a Wastewater Collection Crew Lea within Wwc Custsv. Hired in 2012, they have about 14 years of service. Their 2026 pay totaled $69,907. They are classified at grade 721.

Jasmine Shaw

Wastewater Collection Crew Lea/Wwc-Customer Service

2026 total comp

$68,642

Sub-department: WWC CustSv
Base pay: $68,642
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,642
Hire date: 2019-09-08
Pay grade: 721
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 721
Jobtitle Abbrv: WWCollLdr
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00721005
Sal Admin Plan: D1

At Wwc-Customer Service, Jasmine Shaw serves as a Wastewater Collection Crew Lea within Wwc Custsv. Hired in 2019, they have about 7 years of service. Their 2026 pay totaled $68,642. They are classified at grade 721.

Antonio Mason

Wastewater Collection Crew Lea/Wwc-Customer Service

2026 total comp

$68,642

Sub-department: WWC CustSv
Base pay: $68,642
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,642
Hire date: 2018-04-08
Pay grade: 721
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 721
Jobtitle Abbrv: WWCollLdr
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00721003
Sal Admin Plan: D1

Antonio Mason is a Wastewater Collection Crew Lea at Wwc-Customer Service within Wwc Custsv. Hired in 2018, they have about 8 years of service. 2026 total compensation came to $68,642. They are classified at grade 721.

Eric Schrand

Wastewater Collection Crew Lea/Wwc-Customer Service

2026 total comp

$67,377

Sub-department: WWC CustSv
Base pay: $67,377
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $67,377
Hire date: 2025-04-13
Pay grade: 721
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 721
Jobtitle Abbrv: WWCollLdr
Location: MSD WWC
Paygroup: GEN
Position Nbr: 00721015
Sal Admin Plan: D1

Eric Schrand is a Wastewater Collection Crew Lea at Wwc-Customer Service within Wwc Custsv. Their tenure dates to 2025, about a year. 2026 total compensation came to $67,377. They are classified at grade 721.

Brian Harrison

Wastewater Collection Crew Lea/Wwc-Customer Service

2026 total comp

$67,377

Sub-department: WWC CustSv
Base pay: $67,377
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $67,377
Hire date: 2022-02-06
Pay grade: 721
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 721
Jobtitle Abbrv: WWCollLdr
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00721010
Sal Admin Plan: D1

At Wwc-Customer Service, Brian Harrison serves as a Wastewater Collection Crew Lea within Wwc Custsv. They have served since 2022 (about 4 years). Their 2026 pay totaled $67,377. They are classified at grade 721.

Jason Harris

Water Works Dispatcher/Wwc-Customer Service

2026 total comp

$66,732

Sub-department: WWC CustSv
Base pay: $66,732
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,732
Hire date: 2000-02-20
Pay grade: 757
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 757
Jobtitle Abbrv: WWDispatc
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00757010
Sal Admin Plan: D1

At Wwc-Customer Service, Jason Harris serves as a Water Works Dispatcher within Wwc Custsv. They have served since 2000 (about 26 years). Their 2026 pay totaled $66,732. They are classified at grade 757.

Edith Reutter

Water Works Dispatcher/Wwc-Customer Service

2026 total comp

$66,732

Sub-department: WWC CustSv
Base pay: $66,732
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,732
Hire date: 2005-07-03
Pay grade: 757
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 757
Jobtitle Abbrv: WWDispatc
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00757011
Sal Admin Plan: D1

Edith Reutter is a Water Works Dispatcher at Wwc-Customer Service within Wwc Custsv. Hired in 2005, they have about 21 years of service. 2026 total compensation came to $66,732. They are classified at grade 757.

Erica Sessley

Water Works Dispatcher/Wwc-Customer Service

2026 total comp

$66,732

Sub-department: WWC CustSv
Base pay: $66,732
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,732
Hire date: 2005-04-10
Pay grade: 757
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 757
Jobtitle Abbrv: WWDispatc
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00757013
Sal Admin Plan: D1

Erica Sessley is a Water Works Dispatcher at Wwc-Customer Service within Wwc Custsv. Hired in 2005, they have about 21 years of service. 2026 total compensation came to $66,732. They are classified at grade 757.

Jeffrey Knight

Water Works Dispatcher/Wwc-Customer Service

2026 total comp

$66,732

Sub-department: WWC CustSv
Base pay: $66,732
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,732
Hire date: 2012-11-11
Pay grade: 757
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 757
Jobtitle Abbrv: WWDispatc
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00757014
Sal Admin Plan: D1

Jeffrey Knight holds the role of Water Works Dispatcher at Wwc-Customer Service within Wwc Custsv. Their tenure dates to 2012, about 14 years. In 2026, their total compensation was $66,732. Their pay grade is 757.

Michael Reed

Water Works Dispatcher/Wwc-Customer Service

2026 total comp

$66,732

Sub-department: WWC CustSv
Base pay: $66,732
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,732
Hire date: 2017-01-01
Pay grade: 757
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 757
Jobtitle Abbrv: WWDispatc
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00757012
Sal Admin Plan: D1

Michael Reed holds the role of Water Works Dispatcher at Wwc-Customer Service within Wwc Custsv. Their tenure dates to 2017, about 9 years. In 2026, their total compensation was $66,732. Their pay grade is 757.

Andrew Hoffman

Wastewater Collection Crew Lea/Wwc-Customer Service

2026 total comp

$66,099

Sub-department: WWC CustSv
Base pay: $66,099
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,099
Hire date: 2021-04-18
Pay grade: 721
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 721
Jobtitle Abbrv: WWCollLdr
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00721007
Sal Admin Plan: D1

At Wwc-Customer Service, Andrew Hoffman serves as a Wastewater Collection Crew Lea within Wwc Custsv. Their tenure dates to 2021, about 5 years. Their 2026 pay totaled $66,099. They are classified at grade 721.

Robert Jackson

Utility Technician/Wwc-Customer Service

2026 total comp

$56,026

Sub-department: WWC CustSv
Base pay: $56,026
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,026
Hire date: 2023-02-19
Pay grade: 604
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 604
Jobtitle Abbrv: Util Tech
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00604009
Sal Admin Plan: D1

Robert Jackson works as a Utility Technician for Wwc-Customer Service within Wwc Custsv. Their tenure dates to 2023, about 3 years. Robert earned $56,026 in 2026. Their pay grade is 604.

Terrell Thompson

Utility Technician/Wwc-Customer Service

2026 total comp

$56,026

Sub-department: WWC CustSv
Base pay: $56,026
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,026
Hire date: 2015-06-21
Pay grade: 604
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 604
Jobtitle Abbrv: Util Tech
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00604012
Sal Admin Plan: D1

Terrell Thompson is a Utility Technician at Wwc-Customer Service within Wwc Custsv. Hired in 2015, they have about 11 years of service. 2026 total compensation came to $56,026. They are classified at grade 604.

Gregory Stevenson

Utility Technician/Wwc-Customer Service

2026 total comp

$56,026

Sub-department: WWC CustSv
Base pay: $56,026
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,026
Hire date: 2005-05-08
Pay grade: 604
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 604
Jobtitle Abbrv: Util Tech
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00604013
Sal Admin Plan: D1

At Wwc-Customer Service, Gregory Stevenson serves as a Utility Technician within Wwc Custsv. They have served since 2005 (about 21 years). Their 2026 pay totaled $56,026. They are classified at grade 604.

Cortez Coston

Utility Technician/Wwc-Customer Service

2026 total comp

$56,026

Sub-department: WWC CustSv
Base pay: $56,026
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,026
Hire date: 2011-05-29
Pay grade: 604
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 604
Jobtitle Abbrv: Util Tech
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00604006
Sal Admin Plan: D1

Cortez Coston works as a Utility Technician for Wwc-Customer Service within Wwc Custsv. Hired in 2011, they have about 15 years of service. Cortez earned $56,026 in 2026. Their pay grade is 604.

Reginald Gray

Utility Technician/Wwc-Customer Service

2026 total comp

$56,026

Sub-department: WWC CustSv
Base pay: $56,026
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,026
Hire date: 2008-05-18
Pay grade: 604
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 604
Jobtitle Abbrv: Util Tech
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00604011
Sal Admin Plan: D1

At Wwc-Customer Service, Reginald Gray serves as a Utility Technician within Wwc Custsv. They have served since 2008 (about 18 years). Their 2026 pay totaled $56,026. They are classified at grade 604.

Roberto Madaris

Utility Technician/Wwc-Customer Service

2026 total comp

$56,026

Sub-department: WWC CustSv
Base pay: $56,026
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,026
Hire date: 2022-05-01
Pay grade: 604
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 604
Jobtitle Abbrv: Util Tech
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00604004
Sal Admin Plan: D1

Roberto Madaris is a Utility Technician at Wwc-Customer Service within Wwc Custsv. They have served since 2022 (about 4 years). 2026 total compensation came to $56,026. They are classified at grade 604.

Arlean Barron

Utility Technician/Wwc-Customer Service

2026 total comp

$51,390

Sub-department: WWC CustSv
Base pay: $51,390
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,390
Hire date: 2024-10-13
Pay grade: 604
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 604
Jobtitle Abbrv: Util Tech
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00604003
Sal Admin Plan: D1

At Wwc-Customer Service, Arlean Barron serves as a Utility Technician within Wwc Custsv. Their tenure dates to 2024, about 2 years. Their 2026 pay totaled $51,390. They are classified at grade 604.

Brandi Lane

Utility Technician/Wwc-Customer Service

2026 total comp

$51,390

Sub-department: WWC CustSv
Base pay: $51,390
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,390
Hire date: 2024-07-07
Pay grade: 604
Full-time equivalent (FTE): 1

Source-specific fields

Department ID: 4502000
Job Family: D1AFS
Jobcode: 604
Jobtitle Abbrv: Util Tech
Location: MSDWWC-CS
Paygroup: GEN
Position Nbr: 00604015
Sal Admin Plan: D1

Brandi Lane holds the role of Utility Technician at Wwc-Customer Service within Wwc Custsv. Their tenure dates to 2024, about 2 years. In 2026, their total compensation was $51,390. Their pay grade is 604.