City of Milwaukee / Patron Experience & Strategy

Agency file

Patron Experience & Strategy

Source file: City of Milwaukee — Employee Salaries / ingested Jun 19, 2026

The Patron Experience & Strategy is a government agency that delivers public services and programs within its jurisdiction.

In 2025, this agency had 237 employees with median total compensation of $53,606; the highest distinct record was $124,772.

Year: 2025
Total payroll: $13.1M
Employees: 237
Median total: $53,606
Highest record: $124,772

What the records show

Compensation analytics

These summaries compare pay within the agency before listing individual records.

Salary distribution

$615$105,317+

Hover a bar for its range; click to filter the list below.

How 2025 total compensation is spread across the 237 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($53,606) — half earn less, half more. The far-right bar collects the highest earners.

Average pay composition

Base — $0 (0%)
Overtime — $24 (0%)
Other — $55,117 (100%)
Benefits — $0 (0%)

What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.

Pay percentiles

10th

25th

Median

75th

90th

$12,985

$41,070

$53,606

$79,813

$86,613

The pay ladder for this department. Someone at the 90th percentile earns $86,613 — more than 90% of the department; the 10th percentile earns $12,985. The shaded band is the middle half of employees (25th–75th percentile).

Largest job titles

Library Circulation Service Representative

71 · $44,201

Librarian III

41 · $84,766

Library Services Manager

21 · $97,784

Library Reference Assistant

21 · $62,506

Library Teen Outreach Intern

19 · $1,315

The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.

Trend

Year over year

How this department's total payroll, headcount, and median pay changed across the 2 published years.

Year	Total payroll	Employees	Median pay
2024	$4K —	1 —	$4,003 —
2025	$13.1M ▲ 326365.3%	237 ▲ 23600.0%	$53,606 ▲ 1239.2%

Record list

Employees

Page 1

Omis Thao

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp

$17,833

Base pay: $0
Overtime: $0
Other pay: $17,833
Benefits: $0
Total compensation: $17,833
Hourly rate: $22
Employment type: Full-Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2664DC
Termination Date: Mar 28, 2025
Vacation Payout: $3,061

Omis Thao works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Omis earned $17,833 in 2025.

Harper Robison

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp

$17,538

Base pay: $0
Overtime: $45
Other pay: $17,494
Benefits: $0
Total compensation: $17,538
Hourly rate: $23
Employment type: Less Than Half Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2664DC

Harper Robison holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is less than half time. In 2025, their total compensation was $17,538.

Jacquelin Valadez

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp

$17,502

Base pay: $0
Overtime: $0
Other pay: $17,502
Benefits: $0
Total compensation: $17,502
Hourly rate: $22
Employment type: Less Than Half Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2664DC

Jacquelin Valadez works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is less than half time. Jacquelin earned $17,502 in 2025.

Jessica Earley

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp

$17,110

Base pay: $0
Overtime: $0
Other pay: $17,110
Benefits: $0
Total compensation: $17,110
Hourly rate: $21
Employment type: Less Than Half Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2664DC

At Patron Experience & Strategy, Jessica Earley serves as a Library Circulation Service Representative. They work less than half time. Their 2025 pay totaled $17,110.

Madison Berlin

Library Circulation Aide/Patron Experience & Strategy

2025 total comp

$16,199

Base pay: $0
Overtime: $0
Other pay: $16,199
Benefits: $0
Total compensation: $16,199
Hourly rate: $17
Employment type: Less Than Half Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2630

Madison Berlin works as a Library Circulation Aide for Patron Experience & Strategy. Their status is less than half time. Madison earned $16,199 in 2025.

Patricia De Frain

Temporary Librarian III/Patron Experience & Strategy

2025 total comp

$14,257

Base pay: $0
Overtime: $0
Other pay: $14,257
Benefits: $0
Total compensation: $14,257
Hourly rate: $37
Employment type: Less Than Half Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2608TP

Patricia De Frain works as a Temporary Librarian III for Patron Experience & Strategy. Their status is less than half time. Patricia earned $14,257 in 2025.

Oliver Smith

Library Circulation Aide/Patron Experience & Strategy

2025 total comp

$13,873

Base pay: $0
Overtime: $0
Other pay: $13,873
Benefits: $0
Total compensation: $13,873
Hourly rate: $16
Employment type: Less Than Half Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2630

At Patron Experience & Strategy, Oliver Smith serves as a Library Circulation Aide. They work less than half time. Their 2025 pay totaled $13,873.