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City of Milwaukee / Patron Experience & Strategy

Agency file

Patron Experience & Strategy

Source file: City of Milwaukee — Employee Salaries / ingested Jun 19, 2026

The Patron Experience & Strategy is a government agency that delivers public services and programs within its jurisdiction.

In 2025, this agency had 237 employees with median total compensation of $53,606; the highest distinct record was $124,772.

Year
2025
Total payroll
$13.1M
Employees
237
Median total
$53,606
Highest record
$124,772

What the records show

Compensation analytics

These summaries compare pay within the agency before listing individual records.

Salary distribution

How 2025 total compensation is spread across the 237 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($53,606) — half earn less, half more. The far-right bar collects the highest earners.

Average pay composition

  • Base$0 (0%)
  • Overtime$24 (0%)
  • Other$55,117 (100%)
  • Benefits$0 (0%)

What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.

Pay percentiles

10th
25th
Median
75th
90th
$12,985
$41,070
$53,606
$79,813
$86,613

The pay ladder for this department. Someone at the 90th percentile earns $86,613 — more than 90% of the department; the 10th percentile earns $12,985. The shaded band is the middle half of employees (25th–75th percentile).

Largest job titles

The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.

Trend

Year over year

How this department's total payroll, headcount, and median pay changed across the 2 published years.

YearTotal payrollEmployeesMedian pay
2024
$4K
1
$4,003
2025
$13.1M
326365.3%
237
23600.0%
$53,606
1239.2%

Record list

Employees

Page 1

Jaydin Pluta

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$22,408
Base pay
$0
Overtime
$0
Other pay
$22,408
Benefits
$0
Total compensation
$22,408
Hourly rate
$21
Employment type
Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

At Patron Experience & Strategy, Jaydin Pluta serves as a Library Circulation Service Representative. They work half time. Their 2025 pay totaled $22,408.

Isabella Wilson Miller

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$20,688
Base pay
$0
Overtime
$0
Other pay
$20,688
Benefits
$0
Total compensation
$20,688
Hourly rate
$21
Employment type
Less Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Isabella Wilson Miller is a Library Circulation Service Representative at Patron Experience & Strategy. They work less than half time. 2025 total compensation came to $20,688.

Catherine Mccoy

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$20,542
Base pay
$0
Overtime
$0
Other pay
$20,542
Benefits
$0
Total compensation
$20,542
Hourly rate
$21
Employment type
Less Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Catherine Mccoy works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is less than half time. Catherine earned $20,542 in 2025.

Caila Thurman

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$20,467
Base pay
$0
Overtime
$0
Other pay
$20,467
Benefits
$0
Total compensation
$20,467
Hourly rate
$21
Employment type
Less Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

At Patron Experience & Strategy, Caila Thurman serves as a Library Circulation Service Representative. They work less than half time. Their 2025 pay totaled $20,467.

Christina Bachler

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$20,374
Base pay
$0
Overtime
$0
Other pay
$20,374
Benefits
$0
Total compensation
$20,374
Hourly rate
$21
Employment type
Less Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Christina Bachler holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is less than half time. In 2025, their total compensation was $20,374.

Jennifer Webb

Temporary Library Services Manager/Patron Experience & Strategy

2025 total comp
$20,352
Base pay
$0
Overtime
$0
Other pay
$20,352
Benefits
$0
Total compensation
$20,352
Hourly rate
$44
Employment type
Less Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
4160TP

At Patron Experience & Strategy, Jennifer Webb serves as a Temporary Library Services Manager. They work less than half time. Their 2025 pay totaled $20,352.

Karla Lavin

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$20,033
Base pay
$0
Overtime
$0
Other pay
$20,033
Benefits
$0
Total compensation
$20,033
Hourly rate
$21
Employment type
Less Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Karla Lavin is a Library Circulation Service Representative at Patron Experience & Strategy. They work less than half time. 2025 total compensation came to $20,033.

Promise Milton

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$19,873
Base pay
$0
Overtime
$76
Other pay
$19,797
Benefits
$0
Total compensation
$19,873
Hourly rate
$21
Employment type
Less Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC
Termination Date
Sep 25, 2025
Vacation Payout
$324

At Patron Experience & Strategy, Promise Milton serves as a Library Circulation Service Representative. They work less than half time. Their 2025 pay totaled $19,873.

Sally Laporte

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$19,693
Base pay
$0
Overtime
$0
Other pay
$19,693
Benefits
$0
Total compensation
$19,693
Hourly rate
$21
Employment type
Less Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

At Patron Experience & Strategy, Sally Laporte serves as a Library Circulation Service Representative. They work less than half time. Their 2025 pay totaled $19,693.

Stephen Mattes

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$19,538
Base pay
$0
Overtime
$0
Other pay
$19,538
Benefits
$0
Total compensation
$19,538
Hourly rate
$21
Employment type
Less Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Stephen Mattes works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is less than half time. Stephen earned $19,538 in 2025.

William Kerner

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$19,414
Base pay
$0
Overtime
$0
Other pay
$19,414
Benefits
$0
Total compensation
$19,414
Hourly rate
$21
Employment type
Less Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

William Kerner works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is less than half time. William earned $19,414 in 2025.

Melissa Prentice

Library Services Manager/Patron Experience & Strategy

2025 total comp
$19,039
Base pay
$0
Overtime
$0
Other pay
$19,039
Benefits
$0
Total compensation
$19,039
Hourly rate
$50
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
4160

Melissa Prentice holds the role of Library Services Manager at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $19,039.