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City of Milwaukee / Patron Experience & Strategy

Agency file

Patron Experience & Strategy

Source file: City of Milwaukee — Employee Salaries / ingested Jun 19, 2026

The Patron Experience & Strategy is a government agency that delivers public services and programs within its jurisdiction.

In 2025, this agency had 237 employees with median total compensation of $53,606; the highest distinct record was $124,772.

Year
2025
Total payroll
$13.1M
Employees
237
Median total
$53,606
Highest record
$124,772

What the records show

Compensation analytics

These summaries compare pay within the agency before listing individual records.

Salary distribution

How 2025 total compensation is spread across the 237 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($53,606) — half earn less, half more. The far-right bar collects the highest earners.

Average pay composition

  • Base$0 (0%)
  • Overtime$24 (0%)
  • Other$55,117 (100%)
  • Benefits$0 (0%)

What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.

Pay percentiles

10th
25th
Median
75th
90th
$12,985
$41,070
$53,606
$79,813
$86,613

The pay ladder for this department. Someone at the 90th percentile earns $86,613 — more than 90% of the department; the 10th percentile earns $12,985. The shaded band is the middle half of employees (25th–75th percentile).

Largest job titles

The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.

Trend

Year over year

How this department's total payroll, headcount, and median pay changed across the 2 published years.

YearTotal payrollEmployeesMedian pay
2024
$4K
1
$4,003
2025
$13.1M
326365.3%
237
23600.0%
$53,606
1239.2%

Record list

Employees

Page 1

Erin Dickenson

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$44,201
Base pay
$0
Overtime
$0
Other pay
$44,201
Benefits
$0
Total compensation
$44,201
Hourly rate
$21
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Erin Dickenson is a Library Circulation Service Representative at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $44,201.

Carly Hirmer

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$44,124
Base pay
$0
Overtime
$0
Other pay
$44,124
Benefits
$0
Total compensation
$44,124
Hourly rate
$21
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

At Patron Experience & Strategy, Carly Hirmer serves as a Library Circulation Service Representative. They work full-time. Their 2025 pay totaled $44,124.

Aariyon Truss

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$44,108
Base pay
$0
Overtime
$0
Other pay
$44,108
Benefits
$0
Total compensation
$44,108
Hourly rate
$22
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Aariyon Truss holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $44,108.

Jenna Jazna

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$43,951
Base pay
$0
Overtime
$46
Other pay
$43,905
Benefits
$0
Total compensation
$43,951
Hourly rate
$21
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
438.70
Job Code
2664DC

Jenna Jazna is a Library Circulation Service Representative at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $43,951.

Gabrielle Santiago

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$43,943
Base pay
$0
Overtime
$84
Other pay
$43,859
Benefits
$0
Total compensation
$43,943
Hourly rate
$21
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Gabrielle Santiago works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Gabrielle earned $43,943 in 2025.

Adrianna Ray

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$43,810
Base pay
$0
Overtime
$3
Other pay
$43,807
Benefits
$0
Total compensation
$43,810
Hourly rate
$21
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Adrianna Ray is a Library Circulation Service Representative at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $43,810.

Remy Perez

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$43,603
Base pay
$0
Overtime
$0
Other pay
$43,603
Benefits
$0
Total compensation
$43,603
Hourly rate
$21
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Remy Perez works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Remy earned $43,603 in 2025.

Thomas Hughlett

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$43,474
Base pay
$0
Overtime
$30
Other pay
$43,443
Benefits
$0
Total compensation
$43,474
Hourly rate
$21
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Thomas Hughlett works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Thomas earned $43,474 in 2025.

Carolyn Kerkman

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$42,960
Base pay
$0
Overtime
$0
Other pay
$42,960
Benefits
$0
Total compensation
$42,960
Hourly rate
$21
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Carolyn Kerkman works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Carolyn earned $42,960 in 2025.

Mary Jeske

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$42,837
Base pay
$0
Overtime
$0
Other pay
$42,837
Benefits
$0
Total compensation
$42,837
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Mary Jeske works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Mary earned $42,837 in 2025.

Rachel Ross

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$42,581
Base pay
$0
Overtime
$20
Other pay
$42,562
Benefits
$0
Total compensation
$42,581
Hourly rate
$20
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Rachel Ross is a Library Circulation Service Representative at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $42,581.

Hannah Jonas

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$42,579
Base pay
$0
Overtime
$0
Other pay
$42,579
Benefits
$0
Total compensation
$42,579
Hourly rate
$20
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Hannah Jonas is a Library Circulation Service Representative at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $42,579.

Colleen Thiel

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$42,546
Base pay
$0
Overtime
$0
Other pay
$42,546
Benefits
$0
Total compensation
$42,546
Hourly rate
$20
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Colleen Thiel holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $42,546.

Nikki Grant

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$42,527
Base pay
$0
Overtime
$0
Other pay
$42,527
Benefits
$0
Total compensation
$42,527
Hourly rate
$20
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Nikki Grant holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $42,527.

Breanna Weber

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$42,524
Base pay
$0
Overtime
$0
Other pay
$42,524
Benefits
$0
Total compensation
$42,524
Hourly rate
$20
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
98.14
Job Code
2664DC

Breanna Weber holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $42,524.

Naomi Grant

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$42,522
Base pay
$0
Overtime
$0
Other pay
$42,522
Benefits
$0
Total compensation
$42,522
Hourly rate
$20
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Naomi Grant is a Library Circulation Service Representative at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $42,522.

Peter Hulbert

Library Edu Outreach Coordinator/Patron Experience & Strategy

2025 total comp
$41,837
Base pay
$0
Overtime
$139
Other pay
$41,698
Benefits
$0
Total compensation
$41,837
Hourly rate
$36
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2665DC

Peter Hulbert is a Library Edu Outreach Coordinator at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $41,837.

Danielle Poisl

Librarian I/Patron Experience & Strategy

2025 total comp
$41,585
Base pay
$0
Overtime
$0
Other pay
$41,585
Benefits
$0
Total compensation
$41,585
Hourly rate
$33
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2606DC

At Patron Experience & Strategy, Danielle Poisl serves as a Librarian I. They work full-time. Their 2025 pay totaled $41,585.

Sophia Aspenleiter

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$41,070
Base pay
$0
Overtime
$61
Other pay
$41,010
Benefits
$0
Total compensation
$41,070
Hourly rate
$21
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Sophia Aspenleiter holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $41,070.

Christopher Reinoos

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$40,341
Base pay
$0
Overtime
$0
Other pay
$40,341
Benefits
$0
Total compensation
$40,341
Hourly rate
$20
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Christopher Reinoos works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Christopher earned $40,341 in 2025.

Ashley Cane

Library Services Manager/Patron Experience & Strategy

2025 total comp
$40,079
Base pay
$0
Overtime
$0
Other pay
$40,079
Benefits
$0
Total compensation
$40,079
Hourly rate
$45
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
4160
Termination Date
Jan 9, 2026

Ashley Cane holds the role of Library Services Manager at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $40,079.