City of Milwaukee / Patron Experience & Strategy

Agency file

Patron Experience & Strategy

Source file: City of Milwaukee — Employee Salaries / ingested Jun 19, 2026

The Patron Experience & Strategy is a government agency that delivers public services and programs within its jurisdiction.

In 2025, this agency had 237 employees with median total compensation of $53,606; the highest distinct record was $124,772.

Year: 2025
Total payroll: $13.1M
Employees: 237
Median total: $53,606
Highest record: $124,772

What the records show

Compensation analytics

These summaries compare pay within the agency before listing individual records.

Salary distribution

$615$105,317+

Hover a bar for its range; click to filter the list below.

How 2025 total compensation is spread across the 237 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($53,606) — half earn less, half more. The far-right bar collects the highest earners.

Average pay composition

Base — $0 (0%)
Overtime — $24 (0%)
Other — $55,117 (100%)
Benefits — $0 (0%)

What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.

Pay percentiles

10th

25th

Median

75th

90th

$12,985

$41,070

$53,606

$79,813

$86,613

The pay ladder for this department. Someone at the 90th percentile earns $86,613 — more than 90% of the department; the 10th percentile earns $12,985. The shaded band is the middle half of employees (25th–75th percentile).

Largest job titles

Library Circulation Service Representative

71 · $44,201

Librarian III

41 · $84,766

Library Services Manager

21 · $97,784

Library Reference Assistant

21 · $62,506

Library Teen Outreach Intern

19 · $1,315

The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.

Trend

Year over year

How this department's total payroll, headcount, and median pay changed across the 2 published years.

Year	Total payroll	Employees	Median pay
2024	$4K —	1 —	$4,003 —
2025	$13.1M ▲ 326365.3%	237 ▲ 23600.0%	$53,606 ▲ 1239.2%

Record list

Employees

Page 1

Marian Royal

Library Public Services Area Manager/Patron Experience & Strategy

2025 total comp

$60,557

Base pay: $0
Overtime: $0
Other pay: $60,557
Benefits: $0
Total compensation: $60,557
Hourly rate: $53
Employment type: Full-Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 5319
Sick Payout: $3,508
Termination Date: Jun 6, 2025
Vacation Payout: $1,769

Marian Royal is a Library Public Services Area Manager at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $60,557.

Eleanor Piper

Library Reference Assistant/Patron Experience & Strategy

2025 total comp

$60,431

Base pay: $0
Overtime: $0
Other pay: $60,431
Benefits: $0
Total compensation: $60,431
Hourly rate: $30
Employment type: Full-Time

Source-specific fields

Agency Code: 8617
Comp Time: 1,586.61
Job Code: 2641DC

At Patron Experience & Strategy, Eleanor Piper serves as a Library Reference Assistant. They work full-time. Their 2025 pay totaled $60,431.

Thomas Stewart Jr

Library Reference Assistant/Patron Experience & Strategy

2025 total comp

$59,859

Base pay: $0
Overtime: $0
Other pay: $59,859
Benefits: $0
Total compensation: $59,859
Hourly rate: $30
Employment type: Full-Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2641DC

Thomas Stewart Jr works as a Library Reference Assistant for Patron Experience & Strategy. Their status is full-time. Thomas earned $59,859 in 2025.

Edward Hogan

Library Circulation Ser Representative Ld/Patron Experience & Strategy

2025 total comp

$59,787

Base pay: $0
Overtime: $12
Other pay: $59,775
Benefits: $0
Total compensation: $59,787
Hourly rate: $28
Employment type: Full-Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2661DC

Edward Hogan holds the role of Library Circulation Ser Representative Ld at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $59,787.

Heidi Haring

Library Circulation Ser Representative Ld/Patron Experience & Strategy

2025 total comp

$59,537

Base pay: $0
Overtime: $55
Other pay: $59,482
Benefits: $0
Total compensation: $59,537
Hourly rate: $29
Employment type: Full-Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2661DC

Heidi Haring works as a Library Circulation Ser Representative Ld for Patron Experience & Strategy. Their status is full-time. Heidi earned $59,537 in 2025.

Maixia Xiong

Library Connected Lrng Specls/Patron Experience & Strategy

2025 total comp

$57,799

Base pay: $0
Overtime: $40
Other pay: $57,759
Benefits: $0
Total compensation: $57,799
Hourly rate: $28
Employment type: Full-Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2627NR

Maixia Xiong holds the role of Library Connected Lrng Specls at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $57,799.

John Koerner

Library Connected Lrng Specls/Patron Experience & Strategy

2025 total comp

$57,488

Base pay: $0
Overtime: $79
Other pay: $57,409
Benefits: $0
Total compensation: $57,488
Hourly rate: $28
Employment type: Full-Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2627NR

John Koerner works as a Library Connected Lrng Specls for Patron Experience & Strategy. Their status is full-time. John earned $57,488 in 2025.

Elizabeth Rehak

Library Reference Assistant/Patron Experience & Strategy

2025 total comp

$57,353

Base pay: $0
Overtime: $0
Other pay: $57,353
Benefits: $0
Total compensation: $57,353
Hourly rate: $29
Employment type: Full-Time

Source-specific fields

Agency Code: 8617
Comp Time: 0.00
Job Code: 2641DC

Elizabeth Rehak works as a Library Reference Assistant for Patron Experience & Strategy. Their status is full-time. Elizabeth earned $57,353 in 2025.