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City of Milwaukee / Patron Experience & Strategy

Agency file

Patron Experience & Strategy

Source file: City of Milwaukee — Employee Salaries / ingested Jun 19, 2026

The Patron Experience & Strategy is a government agency that delivers public services and programs within its jurisdiction.

In 2025, this agency had 237 employees with median total compensation of $53,606; the highest distinct record was $124,772.

Year
2025
Total payroll
$13.1M
Employees
237
Median total
$53,606
Highest record
$124,772

What the records show

Compensation analytics

These summaries compare pay within the agency before listing individual records.

Salary distribution

How 2025 total compensation is spread across the 237 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($53,606) — half earn less, half more. The far-right bar collects the highest earners.

Average pay composition

  • Base$0 (0%)
  • Overtime$24 (0%)
  • Other$55,117 (100%)
  • Benefits$0 (0%)

What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.

Pay percentiles

10th
25th
Median
75th
90th
$12,985
$41,070
$53,606
$79,813
$86,613

The pay ladder for this department. Someone at the 90th percentile earns $86,613 — more than 90% of the department; the 10th percentile earns $12,985. The shaded band is the middle half of employees (25th–75th percentile).

Largest job titles

The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.

Trend

Year over year

How this department's total payroll, headcount, and median pay changed across the 2 published years.

YearTotal payrollEmployeesMedian pay
2024
$4K
1
$4,003
2025
$13.1M
326365.3%
237
23600.0%
$53,606
1239.2%

Record list

Employees

Page 1

Nicholas Censoprano

Librarian I/Patron Experience & Strategy

2025 total comp
$65,578
Base pay
$0
Overtime
$0
Other pay
$65,578
Benefits
$0
Total compensation
$65,578
Hourly rate
$33
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2606DC

At Patron Experience & Strategy, Nicholas Censoprano serves as a Librarian I. They work full-time. Their 2025 pay totaled $65,578.

Lauren Falicki

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$65,545
Base pay
$0
Overtime
$0
Other pay
$65,545
Benefits
$0
Total compensation
$65,545
Hourly rate
$32
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Lauren Falicki is a Library Reference Assistant at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $65,545.

Thomas Nehrbass

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$65,529
Base pay
$0
Overtime
$0
Other pay
$65,529
Benefits
$0
Total compensation
$65,529
Hourly rate
$32
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Thomas Nehrbass is a Library Reference Assistant at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $65,529.

Rachel Couch

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$64,886
Base pay
$0
Overtime
$0
Other pay
$64,886
Benefits
$0
Total compensation
$64,886
Hourly rate
$31
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

At Patron Experience & Strategy, Rachel Couch serves as a Library Reference Assistant. They work full-time. Their 2025 pay totaled $64,886.

Trevonna Sims

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$64,432
Base pay
$0
Overtime
$190
Other pay
$64,243
Benefits
$0
Total compensation
$64,432
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Trevonna Sims holds the role of Library Reference Assistant at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $64,432.

Claire Kinder

Librarian I/Patron Experience & Strategy

2025 total comp
$63,896
Base pay
$0
Overtime
$13
Other pay
$63,883
Benefits
$0
Total compensation
$63,896
Hourly rate
$33
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2606DC

At Patron Experience & Strategy, Claire Kinder serves as a Librarian I. They work full-time. Their 2025 pay totaled $63,896.

Saintalea Bilyeu

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$62,984
Base pay
$0
Overtime
$0
Other pay
$62,984
Benefits
$0
Total compensation
$62,984
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

At Patron Experience & Strategy, Saintalea Bilyeu serves as a Library Reference Assistant. They work full-time. Their 2025 pay totaled $62,984.

Henry Witt

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$62,506
Base pay
$0
Overtime
$0
Other pay
$62,506
Benefits
$0
Total compensation
$62,506
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
43.32
Job Code
2641DC

Henry Witt holds the role of Library Reference Assistant at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $62,506.

Chloe Eaton

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$62,497
Base pay
$0
Overtime
$0
Other pay
$62,497
Benefits
$0
Total compensation
$62,497
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Chloe Eaton holds the role of Library Reference Assistant at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $62,497.

Patience Farmer

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$62,479
Base pay
$0
Overtime
$0
Other pay
$62,479
Benefits
$0
Total compensation
$62,479
Hourly rate
$33
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC
Termination Date
Feb 4, 2026

Patience Farmer is a Library Reference Assistant at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $62,479.

Kou Vang

Library Circulation Ser Representative Ld/Patron Experience & Strategy

2025 total comp
$62,346
Base pay
$0
Overtime
$272
Other pay
$62,074
Benefits
$0
Total compensation
$62,346
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2661DC

Kou Vang holds the role of Library Circulation Ser Representative Ld at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $62,346.

Anna Pasquantonio

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$62,231
Base pay
$0
Overtime
$14
Other pay
$62,217
Benefits
$0
Total compensation
$62,231
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Anna Pasquantonio works as a Library Reference Assistant for Patron Experience & Strategy. Their status is full-time. Anna earned $62,231 in 2025.

Joshua Ashing

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$61,945
Base pay
$0
Overtime
$14
Other pay
$61,931
Benefits
$0
Total compensation
$61,945
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Joshua Ashing is a Library Reference Assistant at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $61,945.

Brandie Rayford

Library Circulation Ser Representative Ld/Patron Experience & Strategy

2025 total comp
$61,921
Base pay
$0
Overtime
$0
Other pay
$61,921
Benefits
$0
Total compensation
$61,921
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2661DC

At Patron Experience & Strategy, Brandie Rayford serves as a Library Circulation Ser Representative Ld. They work full-time. Their 2025 pay totaled $61,921.

Harold Johnson Jr

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$61,872
Base pay
$0
Overtime
$0
Other pay
$61,872
Benefits
$0
Total compensation
$61,872
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Harold Johnson Jr is a Library Reference Assistant at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $61,872.

Alejandra Rodriguez

Library Circulation Ser Representative Ld/Patron Experience & Strategy

2025 total comp
$61,779
Base pay
$0
Overtime
$0
Other pay
$61,779
Benefits
$0
Total compensation
$61,779
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2661DC

Alejandra Rodriguez is a Library Circulation Ser Representative Ld at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $61,779.