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City of Milwaukee / Patron Experience & Strategy

Agency file

Patron Experience & Strategy

Source file: City of Milwaukee — Employee Salaries / ingested Jun 19, 2026

The Patron Experience & Strategy is a government agency that delivers public services and programs within its jurisdiction.

In 2025, this agency had 237 employees with median total compensation of $53,606; the highest distinct record was $124,772.

Year
2025
Total payroll
$13.1M
Employees
237
Median total
$53,606
Highest record
$124,772

What the records show

Compensation analytics

These summaries compare pay within the agency before listing individual records.

Salary distribution

How 2025 total compensation is spread across the 237 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($53,606) — half earn less, half more. The far-right bar collects the highest earners.

Average pay composition

  • Base$0 (0%)
  • Overtime$24 (0%)
  • Other$55,117 (100%)
  • Benefits$0 (0%)

What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.

Pay percentiles

10th
25th
Median
75th
90th
$12,985
$41,070
$53,606
$79,813
$86,613

The pay ladder for this department. Someone at the 90th percentile earns $86,613 — more than 90% of the department; the 10th percentile earns $12,985. The shaded band is the middle half of employees (25th–75th percentile).

Largest job titles

The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.

Trend

Year over year

How this department's total payroll, headcount, and median pay changed across the 2 published years.

YearTotal payrollEmployeesMedian pay
2024
$4K
1
$4,003
2025
$13.1M
326365.3%
237
23600.0%
$53,606
1239.2%

Record list

Employees

Page 2

Claire Kinder

Librarian I/Patron Experience & Strategy

2025 total comp
$63,896
Base pay
$0
Overtime
$13
Other pay
$63,883
Benefits
$0
Total compensation
$63,896
Hourly rate
$33
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2606DC

At Patron Experience & Strategy, Claire Kinder serves as a Librarian I. They work full-time. Their 2025 pay totaled $63,896.

Saintalea Bilyeu

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$62,984
Base pay
$0
Overtime
$0
Other pay
$62,984
Benefits
$0
Total compensation
$62,984
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

At Patron Experience & Strategy, Saintalea Bilyeu serves as a Library Reference Assistant. They work full-time. Their 2025 pay totaled $62,984.

Henry Witt

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$62,506
Base pay
$0
Overtime
$0
Other pay
$62,506
Benefits
$0
Total compensation
$62,506
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
43.32
Job Code
2641DC

Henry Witt holds the role of Library Reference Assistant at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $62,506.

Chloe Eaton

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$62,497
Base pay
$0
Overtime
$0
Other pay
$62,497
Benefits
$0
Total compensation
$62,497
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Chloe Eaton holds the role of Library Reference Assistant at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $62,497.

Patience Farmer

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$62,479
Base pay
$0
Overtime
$0
Other pay
$62,479
Benefits
$0
Total compensation
$62,479
Hourly rate
$33
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC
Termination Date
Feb 4, 2026

Patience Farmer is a Library Reference Assistant at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $62,479.

Kou Vang

Library Circulation Ser Representative Ld/Patron Experience & Strategy

2025 total comp
$62,346
Base pay
$0
Overtime
$272
Other pay
$62,074
Benefits
$0
Total compensation
$62,346
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2661DC

Kou Vang holds the role of Library Circulation Ser Representative Ld at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $62,346.

Anna Pasquantonio

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$62,231
Base pay
$0
Overtime
$14
Other pay
$62,217
Benefits
$0
Total compensation
$62,231
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Anna Pasquantonio works as a Library Reference Assistant for Patron Experience & Strategy. Their status is full-time. Anna earned $62,231 in 2025.

Joshua Ashing

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$61,945
Base pay
$0
Overtime
$14
Other pay
$61,931
Benefits
$0
Total compensation
$61,945
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Joshua Ashing is a Library Reference Assistant at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $61,945.

Brandie Rayford

Library Circulation Ser Representative Ld/Patron Experience & Strategy

2025 total comp
$61,921
Base pay
$0
Overtime
$0
Other pay
$61,921
Benefits
$0
Total compensation
$61,921
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2661DC

At Patron Experience & Strategy, Brandie Rayford serves as a Library Circulation Ser Representative Ld. They work full-time. Their 2025 pay totaled $61,921.

Harold Johnson Jr

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$61,872
Base pay
$0
Overtime
$0
Other pay
$61,872
Benefits
$0
Total compensation
$61,872
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Harold Johnson Jr is a Library Reference Assistant at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $61,872.

Alejandra Rodriguez

Library Circulation Ser Representative Ld/Patron Experience & Strategy

2025 total comp
$61,779
Base pay
$0
Overtime
$0
Other pay
$61,779
Benefits
$0
Total compensation
$61,779
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2661DC

Alejandra Rodriguez is a Library Circulation Ser Representative Ld at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $61,779.

Marian Royal

Library Public Services Area Manager/Patron Experience & Strategy

2025 total comp
$60,557
Base pay
$0
Overtime
$0
Other pay
$60,557
Benefits
$0
Total compensation
$60,557
Hourly rate
$53
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
5319
Sick Payout
$3,508
Termination Date
Jun 6, 2025
Vacation Payout
$1,769

Marian Royal is a Library Public Services Area Manager at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $60,557.

Eleanor Piper

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$60,431
Base pay
$0
Overtime
$0
Other pay
$60,431
Benefits
$0
Total compensation
$60,431
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
1,586.61
Job Code
2641DC

At Patron Experience & Strategy, Eleanor Piper serves as a Library Reference Assistant. They work full-time. Their 2025 pay totaled $60,431.

Thomas Stewart Jr

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$59,859
Base pay
$0
Overtime
$0
Other pay
$59,859
Benefits
$0
Total compensation
$59,859
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Thomas Stewart Jr works as a Library Reference Assistant for Patron Experience & Strategy. Their status is full-time. Thomas earned $59,859 in 2025.

Edward Hogan

Library Circulation Ser Representative Ld/Patron Experience & Strategy

2025 total comp
$59,787
Base pay
$0
Overtime
$12
Other pay
$59,775
Benefits
$0
Total compensation
$59,787
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2661DC

Edward Hogan holds the role of Library Circulation Ser Representative Ld at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $59,787.

Heidi Haring

Library Circulation Ser Representative Ld/Patron Experience & Strategy

2025 total comp
$59,537
Base pay
$0
Overtime
$55
Other pay
$59,482
Benefits
$0
Total compensation
$59,537
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2661DC

Heidi Haring works as a Library Circulation Ser Representative Ld for Patron Experience & Strategy. Their status is full-time. Heidi earned $59,537 in 2025.

Maixia Xiong

Library Connected Lrng Specls/Patron Experience & Strategy

2025 total comp
$57,799
Base pay
$0
Overtime
$40
Other pay
$57,759
Benefits
$0
Total compensation
$57,799
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2627NR

Maixia Xiong holds the role of Library Connected Lrng Specls at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $57,799.

John Koerner

Library Connected Lrng Specls/Patron Experience & Strategy

2025 total comp
$57,488
Base pay
$0
Overtime
$79
Other pay
$57,409
Benefits
$0
Total compensation
$57,488
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2627NR

John Koerner works as a Library Connected Lrng Specls for Patron Experience & Strategy. Their status is full-time. John earned $57,488 in 2025.

Elizabeth Rehak

Library Reference Assistant/Patron Experience & Strategy

2025 total comp
$57,353
Base pay
$0
Overtime
$0
Other pay
$57,353
Benefits
$0
Total compensation
$57,353
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2641DC

Elizabeth Rehak works as a Library Reference Assistant for Patron Experience & Strategy. Their status is full-time. Elizabeth earned $57,353 in 2025.

Lateasha Gordon

Library Audio Machine Technician/Patron Experience & Strategy

2025 total comp
$53,606
Base pay
$0
Overtime
$0
Other pay
$53,606
Benefits
$0
Total compensation
$53,606
Hourly rate
$25
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2662DC

Lateasha Gordon is a Library Audio Machine Technician at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $53,606.

Kathryn Wodtke

Program Assistant II/Patron Experience & Strategy

2025 total comp
$50,382
Base pay
$0
Overtime
$0
Other pay
$50,382
Benefits
$0
Total compensation
$50,382
Hourly rate
$31
Employment type
More Than Half Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
0489DC

Kathryn Wodtke holds the role of Program Assistant II at Patron Experience & Strategy. Their status is more than half time. In 2025, their total compensation was $50,382.

Maria Huerta-Cervantes

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$49,629
Base pay
$0
Overtime
$0
Other pay
$49,629
Benefits
$0
Total compensation
$49,629
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Maria Huerta-Cervantes works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Maria earned $49,629 in 2025.

Ericka Sanzetenea Galvan

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$49,104
Base pay
$0
Overtime
$0
Other pay
$49,104
Benefits
$0
Total compensation
$49,104
Hourly rate
$24
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

At Patron Experience & Strategy, Ericka Sanzetenea Galvan serves as a Library Circulation Service Representative. They work full-time. Their 2025 pay totaled $49,104.

Sandy Macmurdo

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$49,017
Base pay
$0
Overtime
$7
Other pay
$49,010
Benefits
$0
Total compensation
$49,017
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

At Patron Experience & Strategy, Sandy Macmurdo serves as a Library Circulation Service Representative. They work full-time. Their 2025 pay totaled $49,017.

Patricia Jackson

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,841
Base pay
$0
Overtime
$0
Other pay
$48,841
Benefits
$0
Total compensation
$48,841
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

At Patron Experience & Strategy, Patricia Jackson serves as a Library Circulation Service Representative. They work full-time. Their 2025 pay totaled $48,841.

David Lathrop

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,840
Base pay
$0
Overtime
$6
Other pay
$48,833
Benefits
$0
Total compensation
$48,840
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

David Lathrop is a Library Circulation Service Representative at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $48,840.

Brenda Hantula

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,825
Base pay
$0
Overtime
$0
Other pay
$48,825
Benefits
$0
Total compensation
$48,825
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Brenda Hantula holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $48,825.

Andrea Smieja

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,822
Base pay
$0
Overtime
$0
Other pay
$48,822
Benefits
$0
Total compensation
$48,822
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Andrea Smieja works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Andrea earned $48,822 in 2025.

Edward Stelmachowski

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,767
Base pay
$0
Overtime
$47
Other pay
$48,720
Benefits
$0
Total compensation
$48,767
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Edward Stelmachowski works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Edward earned $48,767 in 2025.

Rebecca Stelmachowski

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,703
Base pay
$0
Overtime
$16
Other pay
$48,688
Benefits
$0
Total compensation
$48,703
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Rebecca Stelmachowski works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Rebecca earned $48,703 in 2025.

Rafael Ruiz

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,694
Base pay
$0
Overtime
$0
Other pay
$48,694
Benefits
$0
Total compensation
$48,694
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Rafael Ruiz works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Rafael earned $48,694 in 2025.

Thomas Flynn

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,658
Base pay
$0
Overtime
$0
Other pay
$48,658
Benefits
$0
Total compensation
$48,658
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Thomas Flynn works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Thomas earned $48,658 in 2025.

Brian Boyle

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,655
Base pay
$0
Overtime
$0
Other pay
$48,655
Benefits
$0
Total compensation
$48,655
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Brian Boyle is a Library Circulation Service Representative at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $48,655.

Darrell Butler

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,646
Base pay
$0
Overtime
$0
Other pay
$48,646
Benefits
$0
Total compensation
$48,646
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Darrell Butler holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $48,646.

Sophie Sensat

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,642
Base pay
$0
Overtime
$0
Other pay
$48,642
Benefits
$0
Total compensation
$48,642
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Sophie Sensat holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $48,642.

Patricia Lloyd

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,634
Base pay
$0
Overtime
$0
Other pay
$48,634
Benefits
$0
Total compensation
$48,634
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Patricia Lloyd holds the role of Library Circulation Service Representative at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $48,634.

David Beasley

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,634
Base pay
$0
Overtime
$0
Other pay
$48,634
Benefits
$0
Total compensation
$48,634
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

David Beasley is a Library Circulation Service Representative at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $48,634.

Tina Jensen

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,621
Base pay
$0
Overtime
$0
Other pay
$48,621
Benefits
$0
Total compensation
$48,621
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Tina Jensen works as a Library Circulation Service Representative for Patron Experience & Strategy. Their status is full-time. Tina earned $48,621 in 2025.

Tiffany Thornton

Library Services Manager/Patron Experience & Strategy

2025 total comp
$48,618
Base pay
$0
Overtime
$0
Other pay
$48,618
Benefits
$0
Total compensation
$48,618
Hourly rate
$45
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
4160

Tiffany Thornton holds the role of Library Services Manager at Patron Experience & Strategy. Their status is full-time. In 2025, their total compensation was $48,618.

Opal Thompson

Library Circulation Service Representative/Patron Experience & Strategy

2025 total comp
$48,609
Base pay
$0
Overtime
$0
Other pay
$48,609
Benefits
$0
Total compensation
$48,609
Hourly rate
$23
Employment type
Full-Time

Source-specific fields

Agency Code
8617
Comp Time
0.00
Job Code
2664DC

Opal Thompson is a Library Circulation Service Representative at Patron Experience & Strategy. They work full-time. 2025 total compensation came to $48,609.