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Metro Nashville / Its Desktop Support

Agency file

Its Desktop Support

Source file: Metro Nashville — Employee Compensation / ingested Jun 19, 2026

The Its Desktop Support is a government agency that delivers public services and programs within its jurisdiction.

In 2025, this agency had 14 employees with median total compensation of $66,811; the highest distinct record was $165,175.

Year
2025
Total payroll
$1M
Employees
14
Median total
$66,811
Highest record
$165,175

What the records show

Compensation analytics

These summaries compare pay within the agency before listing individual records.

Salary distribution

How 2025 total compensation is spread across the 14 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($66,811) — half earn less, half more. The far-right bar collects the highest earners.

Average pay composition

  • Base$71,498 (99%)
  • Overtime$490 (1%)
  • Other$235 (0%)
  • Benefits$0 (0%)

What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.

Pay percentiles

10th
25th
Median
75th
90th
$15,787
$36,821
$66,811
$116,404
$122,323

The pay ladder for this department. Someone at the 90th percentile earns $122,323 — more than 90% of the department; the 10th percentile earns $15,787. The shaded band is the middle half of employees (25th–75th percentile).

Largest job titles

The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.

Trend

Year over year

How this department's total payroll, headcount, and median pay changed across the 11 published years.

YearTotal payrollEmployeesMedian pay
2015
$611.9K
14
$48,755
2016
$926.2K
51.4%
21
50.0%
$50,089
2.7%
2017
$931.7K
0.6%
14
33.3%
$67,252
34.3%
2018
$1M
9.9%
20
42.9%
$62,328
7.3%
2019
$1.2M
13.9%
21
5.0%
$59,842
4.0%
2020
$1.2M
2.5%
22
4.8%
$52,999
11.4%
2021
$1.3M
8.2%
26
18.2%
$54,764
3.3%
2022
$1.1M
13.5%
25
3.8%
$42,680
22.1%
2023
$817.1K
26.9%
24
4.0%
$33,209
22.2%
2024
$153K
81.3%
1
95.8%
$152,986
360.7%
2025
$1M
560.9%
14
1300.0%
$66,811
56.3%

Record list

Employees

Page 1

Charles Parker

Information Systems Oper Analyst 2/Its Desktop Support

2022 total comp
$42,680
Base pay
$40,879
Overtime
$1,802
Other pay
$0
Benefits
$0
Total compensation
$42,680

Source-specific fields

Record ID
185,293
Total Pay
$42,680

Charles Parker is a Information Systems Oper Analyst 2 at Its Desktop Support. 2022 total compensation came to $42,680.

James Mallard Jr

Information Systems Oper Analyst 3/Its Desktop Support

2019 total comp
$41,811
Base pay
$19,155
Overtime
$0
Other pay
$22,656
Benefits
$0
Total compensation
$41,811

Source-specific fields

Record ID
106,344
Total Pay
$41,811

James Mallard Jr works as a Information Systems Oper Analyst 3 for Its Desktop Support. James earned $41,811 in 2019.

Benjamin Hardin

Information Systems Oper Analyst 1/Its Desktop Support

2021 total comp
$40,192
Base pay
$40,192
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$40,192

Source-specific fields

Record ID
159,095
Total Pay
$40,192

At Its Desktop Support, Benjamin Hardin serves as a Information Systems Oper Analyst 1. Their 2021 pay totaled $40,192.

Ted Frazer Iii

Information Systems Oper Technician 1/Its Desktop Support

2016 total comp
$39,841
Base pay
$37,594
Overtime
$2,247
Other pay
$0
Benefits
$0
Total compensation
$39,841

Source-specific fields

Record ID
28,656
Total Pay
$39,841

Ted Frazer Iii works as a Information Systems Oper Technician 1 for Its Desktop Support. Ted earned $39,841 in 2016.

Andrew Rutledge

Information Systems Oper Analyst 1/Its Desktop Support

2023 total comp
$39,427
Base pay
$37,854
Overtime
$1,573
Other pay
$0
Benefits
$0
Total compensation
$39,427

Source-specific fields

Record ID
211,857
Total Pay
$39,427

Andrew Rutledge holds the role of Information Systems Oper Analyst 1 at Its Desktop Support. In 2023, their total compensation was $39,427.

Keith Borja

Information Systems Oper Analyst 3/Its Desktop Support

2020 total comp
$38,059
Base pay
$36,655
Overtime
$0
Other pay
$1,404
Benefits
$0
Total compensation
$38,059

Source-specific fields

Record ID
132,463
Total Pay
$38,059

Keith Borja works as a Information Systems Oper Analyst 3 for Its Desktop Support. Keith earned $38,059 in 2020.

Amanuel Tesfu

Information Systems Oper Analyst 1/Its Desktop Support

2025 total comp
$37,358
Base pay
$37,079
Overtime
$4
Other pay
$275
Benefits
$0
Total compensation
$37,358

Source-specific fields

Record ID
300,396
Total Pay
$37,358

Amanuel Tesfu holds the role of Information Systems Oper Analyst 1 at Its Desktop Support. In 2025, their total compensation was $37,358.

Elizabeth Franz

Information Systems Oper Analyst 1/Its Desktop Support

2025 total comp
$36,821
Base pay
$36,821
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,821

Source-specific fields

Record ID
280,831
Total Pay
$36,821

Elizabeth Franz is a Information Systems Oper Analyst 1 at Its Desktop Support. 2025 total compensation came to $36,821.