School District of Philadelphia / Office of Certification & Customer Support

Agency file

Office of Certification & Customer Support

Source file: School District of Philadelphia — Employee Information / ingested Jun 19, 2026

The Office of Certification & Customer Support is a government agency that delivers public services and programs within its jurisdiction.

In 2026, this agency had 11 employees with median total compensation of $64,379; the highest distinct record was $133,960.

Year: 2026
Employees: 11
Median total: $64,379
Highest record: $133,960

What the records show

Compensation analytics

These summaries compare pay within the agency before listing individual records.

Salary distribution

$51,984$133,960+

How 2026 total compensation is spread across the 11 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($64,379) — half earn less, half more. The far-right bar collects the highest earners.

Average pay composition

Base — $77,919 (100%)
Overtime — $0 (0%)
Other — $0 (0%)
Benefits — $0 (0%)

What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.

Pay percentiles

10th

25th

Median

75th

90th

$58,916

$59,112

$64,379

$95,002

$98,394

The pay ladder for this department. Someone at the 90th percentile earns $98,394 — more than 90% of the department; the 10th percentile earns $58,916. The shaded band is the middle half of employees (25th–75th percentile).

Largest job titles

Certification Specialist

3 · $61,554

Executive Director, Certification & Customer Service

1 · $133,960

Senior Project Manager, Talent Certification

1 · $98,394

Certification Manager

1 · $95,002

Manager, Customer Support

1 · $91,017

The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.

Record list

Employees

Highest-paid first / page 1

Judith Crum

Executive Director, Certification & Customer Service/Office of Certification & Customer Support

2026 total comp

$133,960

Base pay: $133,960
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $133,960
Union / bargaining unit: NON-REPRESENTED
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

At Office of Certification & Customer Support, Judith Crum serves as a Executive Director, Certification & Customer Service. Their 2026 pay totaled $133,960. Union affiliation: NON-REPRESENTED.

Troy Holland

Senior Project Manager, Talent Certification/Office of Certification & Customer Support

2026 total comp

$98,394

Base pay: $98,394
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $98,394
Union / bargaining unit: NON-REPRESENTED
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

Troy Holland holds the role of Senior Project Manager, Talent Certification at Office of Certification & Customer Support. In 2026, their total compensation was $98,394. They are represented by NON-REPRESENTED.

Michelle Stokes

Certification Manager/Office of Certification & Customer Support

2026 total comp

$95,002

Base pay: $95,002
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,002
Union / bargaining unit: NON-REPRESENTED
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

Michelle Stokes holds the role of Certification Manager at Office of Certification & Customer Support. In 2026, their total compensation was $95,002. They are represented by NON-REPRESENTED.

La'Nette Davis

Manager, Customer Support/Office of Certification & Customer Support

2026 total comp

$91,017

Base pay: $91,017
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $91,017
Union / bargaining unit: NON-REPRESENTED
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

La'Nette Davis works as a Manager, Customer Support for Office of Certification & Customer Support. La'Nette earned $91,017 in 2026. Their bargaining unit is NON-REPRESENTED.

Melissa Alexander

Senior Certification Specialist/Office of Certification & Customer Support

2026 total comp

$79,168

Base pay: $79,168
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,168
Union / bargaining unit: NON-REPRESENTED
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

At Office of Certification & Customer Support, Melissa Alexander serves as a Senior Certification Specialist. Their 2026 pay totaled $79,168. They are represented by NON-REPRESENTED.

Sherry Scotton

Administrative Technician/Office of Certification & Customer Support

2026 total comp

$64,379

Base pay: $64,379
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,379
Union / bargaining unit: PFT
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

Sherry Scotton is a Administrative Technician at Office of Certification & Customer Support. 2026 total compensation came to $64,379. Union affiliation: PFT.

Christina Criniti-Fink

Certification Specialist/Office of Certification & Customer Support

2026 total comp

$63,618

Base pay: $63,618
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,618
Union / bargaining unit: NON-REPRESENTED
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

Christina Criniti-Fink works as a Certification Specialist for Office of Certification & Customer Support. Christina earned $63,618 in 2026. Their bargaining unit is NON-REPRESENTED.

Tana Thomas

Certification Specialist/Office of Certification & Customer Support

2026 total comp

$61,554

Base pay: $61,554
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,554
Union / bargaining unit: NON-REPRESENTED
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

Tana Thomas works as a Certification Specialist for Office of Certification & Customer Support. Tana earned $61,554 in 2026. Union affiliation: NON-REPRESENTED.

Elizabeth Barney

Certification Specialist/Office of Certification & Customer Support

2026 total comp

$59,112

Base pay: $59,112
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,112
Union / bargaining unit: NON-REPRESENTED
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

Elizabeth Barney holds the role of Certification Specialist at Office of Certification & Customer Support. In 2026, their total compensation was $59,112. They are represented by NON-REPRESENTED.

Ronald Harley

Personnel Assistant I/Office of Certification & Customer Support

2026 total comp

$58,916

Base pay: $58,916
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,916
Union / bargaining unit: NON-REPRESENTED
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

At Office of Certification & Customer Support, Ronald Harley serves as a Personnel Assistant I. Their 2026 pay totaled $58,916. Union affiliation: NON-REPRESENTED.

Jada Terrell

Project Assistant/Office of Certification & Customer Support

2026 total comp

$51,984

Base pay: $51,984
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,984
Union / bargaining unit: NON-REPRESENTED
Pay basis: Salaried

Source-specific fields

Home Organization: 9403
Organization Level: ADMINISTRATIVE
Run Date: Apr 1, 2026
School Year: 2025-2026

Jada Terrell holds the role of Project Assistant at Office of Certification & Customer Support. In 2026, their total compensation was $51,984. Union affiliation: NON-REPRESENTED.