GCGovComp.app

City of Rockford / Finance Department / Customer Service Representative Afs1

Job-title file

Customer Service Representative Afs1

Carry out the duties of this position in support of the agency's public mission.

9 employees hold this title in Finance Department. Median total compensation for the role is $46,854, below the department median of $56,866.

Employees
9
Role median
$46,854
Agency median
$56,866
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$19,821$57,459+

How total compensation varies among the 9 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Highest-paid first / page 1

Dianne Williams

Customer Service Representative Afs1/Finance Department

2025 total comp
$57,982
Base pay
$57,790
Overtime
$192
Other pay
$0
Benefits
$0
Total compensation
$57,982

Source-specific fields

Health Ins
18510
Imrf Fica Med
9748
Life Ins
110
Parking
752
Unemp
53
Workers' Compensation
$163
Y2026 Grand Total
93257
Y2026 Salary
$63,922

Dianne Williams holds the role of Customer Service Representative Afs1 at Finance Department. In 2025, their total compensation was $57,982.

Angela Perez

Customer Service Representative Afs1/Finance Department

2025 total comp
$54,711
Base pay
$54,055
Overtime
$656
Other pay
$0
Benefits
$0
Total compensation
$54,711

Source-specific fields

Health Ins
9255
Imrf Fica Med
9216
Life Ins
110
Parking
752
Unemp
53
Workers' Compensation
$163
Y2026 Grand Total
79984
Y2026 Salary
$60,435

Angela Perez is a Customer Service Representative Afs1 at Finance Department. 2025 total compensation came to $54,711.

Crista Gomez

Customer Service Representative Afs1/Finance Department

2025 total comp
$54,649
Base pay
$54,638
Overtime
$11
Other pay
$0
Benefits
$0
Total compensation
$54,649

Source-specific fields

Health Ins
9255
Imrf Fica Med
9216
Life Ins
110
Parking
752
Unemp
53
Workers' Compensation
$163
Y2026 Grand Total
79984
Y2026 Salary
$60,435

At Finance Department, Crista Gomez serves as a Customer Service Representative Afs1. Their 2025 pay totaled $54,649.

Julia Powers

Customer Service Representative Afs1/Finance Department

2025 total comp
$52,714
Base pay
$52,158
Overtime
$556
Other pay
$0
Benefits
$0
Total compensation
$52,714

Source-specific fields

Health Ins
27765
Imrf Fica Med
9039
Life Ins
110
Parking
752
Unemp
53
Workers' Compensation
$163
Y2026 Grand Total
97155
Y2026 Salary
$59,273

Julia Powers holds the role of Customer Service Representative Afs1 at Finance Department. In 2025, their total compensation was $52,714.

Brandi Presley

Customer Service Representative Afs1/Finance Department

2025 total comp
$46,854
Base pay
$46,784
Overtime
$70
Other pay
$0
Benefits
$0
Total compensation
$46,854

Source-specific fields

Health Ins
9255
Imrf Fica Med
8063
Life Ins
110
Parking
752
Unemp
53
Workers' Compensation
$145
Y2026 Grand Total
71249
Y2026 Salary
$52,871

Brandi Presley is a Customer Service Representative Afs1 at Finance Department. 2025 total compensation came to $46,854.

Amanda Kelly

Customer Service Representative Afs1/Finance Department

2025 total comp
$42,970
Base pay
$42,341
Overtime
$630
Other pay
$0
Benefits
$0
Total compensation
$42,970

Source-specific fields

Imrf Fica Med
7449
Life Ins
110
Parking
752
Unemp
53
Workers' Compensation
$137
Y2026 Grand Total
57346
Y2026 Salary
$48,846

At Finance Department, Amanda Kelly serves as a Customer Service Representative Afs1. Their 2025 pay totaled $42,970.

Tommy Soto

Customer Service Representative Afs1/Finance Department

2025 total comp
$39,744
Base pay
$39,687
Overtime
$56
Other pay
$1
Benefits
$0
Total compensation
$39,744

Source-specific fields

Health Ins
27765
Imrf Fica Med
7652
Life Ins
110
Parking
752
Unemp
53
Workers' Compensation
$141
Y2026 Grand Total
86653
Y2026 Salary
$50,180

Tommy Soto is a Customer Service Representative Afs1 at Finance Department. 2025 total compensation came to $39,744.

Sharon Knox

Customer Service Representative Afs1/Finance Department

2025 total comp
$34,093
Base pay
$34,093
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$34,093

Source-specific fields

Imrf Fica Med
6975
Life Ins
110
Parking
752
Unemp
53
Workers' Compensation
$128
Y2026 Grand Total
53758
Y2026 Salary
$45,740

Sharon Knox works as a Customer Service Representative Afs1 for Finance Department. Sharon earned $34,093 in 2025.

Cheyenne King

Customer Service Representative Afs1/Finance Department

2025 total comp
$19,821
Base pay
$19,821
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$19,821

Source-specific fields

Health Ins
27765
Imrf Fica Med
6888
Life Ins
110
Parking
752
Unemp
53
Workers' Compensation
$126
Y2026 Grand Total
80860
Y2026 Salary
$45,166

At Finance Department, Cheyenne King serves as a Customer Service Representative Afs1. Their 2025 pay totaled $19,821.