City of Worcester / Unknown Department / Senior Customer Service Representative
Job-title file
Carry out the duties of this position in support of the agency's public mission.
6 employees hold this title in Unknown Department. Median total compensation for the role is $56,914, below the department median of $69,055.
Compared with the local labor market
Across all employers in the Worcester, MA area, the median wage for Customer Service Representatives — about 4,740 people — is $47,540. Unknown Department pays a median base salary of $54,680 for this role, 15% above that figure — about the 66th percentile of local pay for the occupation.
The bar is the range of annual wages for Customer Service Representatives across every employer in the Worcester, MA area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Unknown Department’s median base salary for this role. Both figures are base pay only.
And across the country
Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Unknown Department’s median base salary is 22% above that national figure, about the 79th percentile of pay for the occupation nationally.
Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Worcester, MA range relative to the national one.
Median total compensation for this role at Unknown Department is $56,914, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Record list
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Senior Customer Service Representative/Unknown Department
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Jaya Sreedhara works as a Senior Customer Service Representative for Unknown Department. Jaya earned $59,606 in 2024.
Senior Customer Service Representative/Unknown Department
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At Unknown Department, Laurie A Perron serves as a Senior Customer Service Representative. Their 2024 pay totaled $59,439.
Senior Customer Service Representative/Unknown Department
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Theresa M Scattino is a Senior Customer Service Representative at Unknown Department. 2024 total compensation came to $57,337.
Senior Customer Service Representative/Unknown Department
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Catherine M Parker holds the role of Senior Customer Service Representative at Unknown Department. In 2024, their total compensation was $56,491.
Senior Customer Service Representative/Unknown Department
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Mark Belfort holds the role of Senior Customer Service Representative at Unknown Department. In 2024, their total compensation was $54,729.
Senior Customer Service Representative/Unknown Department
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At Unknown Department, Ashley Valentine serves as a Senior Customer Service Representative. Their 2024 pay totaled $53,445.