City of Worcester / Senior Customer Service Representative
Role across City of Worcester
Senior Customer Service Representative
Carry out the duties of this position in support of the agency's public mission.
6 people hold the Senior Customer Service Representative role across 1 department in City of Worcester, with a median total compensation of $56,914.
- Employees
- 6
- Median pay
- $56,914
- Departments
- 1
- Cross-jurisdiction
- #1 of 1
Compared with the local labor market
Senior Customer Service Representative pay vs. the Worcester, MA area
Across all employers in the Worcester, MA area, the median wage for Customer Service Representatives — about 4,740 people — is $47,540. City of Worcester pays a median base salary of $54,680 for this role, 15% above that figure — about the 66th percentile of local pay for the occupation.
Where City of Worcester sits in the local pay range
The bar is the range of annual wages for Customer Service Representatives across every employer in the Worcester, MA area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows City of Worcester’s median base salary for this role. Both figures are base pay only.
And across the country
Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. City of Worcester’s median base salary is 22% above that national figure, about the 79th percentile of pay for the occupation nationally.
Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Worcester, MA range relative to the national one.
Median total compensation for this role at City of Worcester is $56,914, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.