Arkansas / Office of State Technology / User Support Specialist

Job-title file

User Support Specialist

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

13 employees hold this title in Office of State Technology. Median total compensation for the role is $47,293, below the department median of $75,797.

Employees: 13
Total payroll: $628.6K
Role median: $47,293
Agency median: $75,797
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$45,392$54,756+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 13 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across Arkansas

User Support Specialist is held in 23 Arkansas departments. In Office of State Technology, the median of $47,293 ranks #11 of 23.

Highest-paying departments for this role

AR Public Service Commission

$62,684 · 2

Arkansas Ethics Commission

$57,305 · 1

Department of Education

$53,847 · 7

Department of Correction

$52,137 · 1

Department of Parks Heritage &Amp; Tour

$51,770 · 2

Contractor'S Licensing Bd

$51,068 · 1

AR State Board of Nursing

$49,865 · 1

Division of Environmental Quality

$49,726 · 2

AR Department of Human Services

$48,986 · 10

Department of Finance and Administrative

$48,327 · 5

AR Department of Health

$46,275 · 8

Department of Workforce Services

$45,520 · 2

Median total compensation for the User Support Specialist role in other Arkansasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

User Support Specialist beyond Arkansas

This role is reported in 2 jurisdictions. In Arkansas, the median of $45,392 ranks #2 of 2. See User Support Specialist across all of Arkansas →

Highest-paying jurisdictions for this role

City of Phoenix, Arizona

$61,431 · 20

Median total compensation for comparable User Support Specialistroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Charles Ricks

User Support Specialist/Office of State Technology

2026 total comp

$55,002

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $55,002
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,002
Hire date: 08-22-2016
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087523

Charles Ricks works as a User Support Specialist for Office of State Technology within Information Systems &Amp; Technology. Their hire date on record is 08-22-2016. Charles earned $55,002 in 2026. Their pay grade is Ist02.

Rick Nelson

User Support Specialist/Office of State Technology

2026 total comp

$53,975

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $53,975
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,975
Hire date: 06-09-1989
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087385

Rick Nelson is a User Support Specialist at Office of State Technology within Information Systems &Amp; Technology. Records show a hire date of 06-09-1989. 2026 total compensation came to $53,975. They are classified at grade Ist02.

Richard Moore

User Support Specialist/Office of State Technology

2026 total comp

$52,034

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $52,034
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,034
Hire date: 11-26-2012
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087500

Richard Moore works as a User Support Specialist for Office of State Technology within Information Systems &Amp; Technology. Their hire date on record is 11-26-2012. Richard earned $52,034 in 2026. Their pay grade is Ist02.

Christopher Jennings

User Support Specialist/Office of State Technology

2026 total comp

$51,518

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $51,518
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,518
Hire date: 08-11-1991
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087516

Christopher Jennings holds the role of User Support Specialist at Office of State Technology within Information Systems &Amp; Technology. Their hire date on record is 08-11-1991. In 2026, their total compensation was $51,518. Their pay grade is Ist02.

Carolyn Williams

User Support Specialist/Office of State Technology

2026 total comp

$49,068

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $49,068
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $49,068
Hire date: 02-16-1993
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087471

At Office of State Technology, Carolyn Williams serves as a User Support Specialist within Information Systems &Amp; Technology. Records show a hire date of 02-16-1993. Their 2026 pay totaled $49,068. They are classified at grade Ist02.

Michael Glover

User Support Specialist/Office of State Technology

2026 total comp

$47,332

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $47,332
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,332
Hire date: 03-02-1992
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087365

At Office of State Technology, Michael Glover serves as a User Support Specialist within Information Systems &Amp; Technology. Records show a hire date of 03-02-1992. Their 2026 pay totaled $47,332. They are classified at grade Ist02.

Keith Mcfadden

User Support Specialist/Office of State Technology

2026 total comp

$47,293

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $47,293
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,293
Hire date: 05-02-1994
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087518

At Office of State Technology, Keith Mcfadden serves as a User Support Specialist within Information Systems &Amp; Technology. Records show a hire date of 05-02-1994. Their 2026 pay totaled $47,293. They are classified at grade Ist02.

Christopher Janisko

User Support Specialist/Office of State Technology

2026 total comp

$45,392

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $45,392
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,392
Hire date: 05-26-2025
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087449

Christopher Janisko holds the role of User Support Specialist at Office of State Technology within Information Systems &Amp; Technology. Their hire date on record is 05-26-2025. In 2026, their total compensation was $45,392. Their pay grade is Ist02.

Ashley Clark

User Support Specialist/Office of State Technology

2026 total comp

$45,392

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $45,392
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,392
Hire date: 04-30-2001
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087424

At Office of State Technology, Ashley Clark serves as a User Support Specialist within Information Systems &Amp; Technology. Records show a hire date of 04-30-2001. Their 2026 pay totaled $45,392. They are classified at grade Ist02.

Tyler Rushing

User Support Specialist/Office of State Technology

2026 total comp

$45,392

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $45,392
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,392
Hire date: 06-02-2025
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087295

Tyler Rushing works as a User Support Specialist for Office of State Technology within Information Systems &Amp; Technology. Their hire date on record is 06-02-2025. Tyler earned $45,392 in 2026. Their pay grade is Ist02.

Racheal Moore

User Support Specialist/Office of State Technology

2026 total comp

$45,392

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $45,392
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,392
Hire date: 07-05-2009
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087483

Racheal Moore works as a User Support Specialist for Office of State Technology within Information Systems &Amp; Technology. Their hire date on record is 07-05-2009. Racheal earned $45,392 in 2026. Their pay grade is Ist02.

Heather Scherm

User Support Specialist/Office of State Technology

2026 total comp

$45,392

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $45,392
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,392
Hire date: 03-17-2014
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087498

At Office of State Technology, Heather Scherm serves as a User Support Specialist within Information Systems &Amp; Technology. Records show a hire date of 03-17-2014. Their 2026 pay totaled $45,392. They are classified at grade Ist02.

Dorben Jones

User Support Specialist/Office of State Technology

2026 total comp

$45,392

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $45,392
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,392
Hire date: 06-22-2025
Pay grade: Ist02
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS04P
Pay Scale Type: Classified
Position Number: 22087458

At Office of State Technology, Dorben Jones serves as a User Support Specialist within Information Systems &Amp; Technology. Records show a hire date of 06-22-2025. Their 2026 pay totaled $45,392. They are classified at grade Ist02.