New York Public Authorities / Erie County Medical Center Corporation / Telephone Operator

Job-title file

Telephone Operator

Operate, maintain, and repair equipment or facilities, performing skilled hands-on work.

23 employees hold this title in Erie County Medical Center Corporation. Median total compensation for the role is $36,199, below the department median of $66,678.

Employees: 23
Total payroll: $930.3K
Role median: $36,199
Agency median: $66,678
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$107$85,619+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 23 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Telephone Operator pay vs. New York

Across all employers in New York, the median wage for Receptionists and Information Clerks — about 65,010 people — is $43,080. Erie County Medical Center Corporation pays a median base salary of $39,540 for this role, 8% below that figure — about the 34th percentile of local pay for the occupation.

Where Erie County Medical Center Corporation sits in the local pay range

10th

25th

Median

75th

90th

$34,740

$37,470

$43,080

$49,080

$59,140

Erie County Medical Center Corporation median · $39,540

The bar is the range of annual wages for Receptionists and Information Clerks across every employer in New York, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Erie County Medical Center Corporation’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Receptionists and Information Clerks — about 910,180 people — is $38,010. Erie County Medical Center Corporation’s median base salary is 4% above that national figure, about the 55th percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$28,760

$33,960

$38,010

$45,130

$49,950

Erie County Medical Center Corporation median · $39,540

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the New York range relative to the national one.

Computed over the 16 of 23 people in this role paid at least $25,000 in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Erie County Medical Center Corporation is $36,199, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare jurisdictions

Telephone Operator beyond New York Public Authorities

This role is reported in 7 jurisdictions. In New York Public Authorities, the median of $36,199 ranks #5 of 7. See Telephone Operator across all of New York Public Authorities →

Highest-paying jurisdictions for this role

City and County of San Francisco

$102,109 · 8

$85,901 · 69

$39,677 · 32

$37,450 · 6

$7,039 · 6

Cook County, Illinois

$0 · 7

Median total compensation for comparable Telephone Operator roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in Erie County Medical Center Corporation

Record list

Employees with this title

Page 1

Kathreen Bauer

Telephone Operator/Erie County Medical Center Corporation

2023 total comp

$88,130

Sub-department: 3220
Base pay: $52,941
Overtime: $35,189
Other pay: $0
Benefits: $0
Total compensation: $88,130
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $48,489
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Kathreen Bauer holds the role of Telephone Operator at Erie County Medical Center Corporation within 3220. Their status is full-time. In 2023, their total compensation was $88,130.

Kathreen I Bauer

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$82,423

Sub-department: 3220
Base pay: $54,404
Overtime: $27,419
Other pay: $600
Benefits: $0
Total compensation: $82,423
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $49,946
Job Group: Administrative and Clerical
Other Compensation: $600
Overtime Exempt: No
Paid by Another Entity: No

Kathreen I Bauer is a Telephone Operator at Erie County Medical Center Corporation within 3220. They work full-time. 2024 total compensation came to $82,423.

Lisa M Lowman

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$69,802

Sub-department: 3220
Base pay: $52,077
Overtime: $16,326
Other pay: $1,400
Benefits: $0
Total compensation: $69,802
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $51,901
Extra Pay: $200
Job Group: Administrative and Clerical
Other Compensation: $1,200
Overtime Exempt: No
Paid by Another Entity: No

Lisa M Lowman works as a Telephone Operator for Erie County Medical Center Corporation within 3220. Their status is full-time. Lisa earned $69,802 in 2024.

Michele Carnevale

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$59,064

Sub-department: 3220
Base pay: $47,169
Overtime: $8,220
Other pay: $3,675
Benefits: $0
Total compensation: $59,064
Employment type: Part-Time

Source-specific fields

Base Annualized Salary: $59,064
Extra Pay: $1,875
Job Group: Administrative and Clerical
Other Compensation: $1,800
Overtime Exempt: No
Paid by Another Entity: No

Michele Carnevale is a Telephone Operator at Erie County Medical Center Corporation within 3220. They work part-time. 2024 total compensation came to $59,064.

Ebony Harwell

Telephone Operator/Erie County Medical Center Corporation

2018 total comp

$56,850

Sub-department: 3220 Switchboard
Base pay: $44,860
Overtime: $7,790
Other pay: $4,200
Benefits: $0
Total compensation: $56,850
Employment type: Full-Time
Middle name: C

Source-specific fields

Base Annualized Salary: $37,334
Extra Pay: $4,200
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Erie County Medical Center Corporation, Ebony Harwell serves as a Telephone Operator within 3220 Switchboard. They work full-time. Their 2018 pay totaled $56,850.

Daniel Freeman

Telephone Operator/Erie County Medical Center Corporation

2023 total comp

$56,074

Sub-department: 3220
Base pay: $51,660
Overtime: $4,414
Other pay: $0
Benefits: $0
Total compensation: $56,074
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $49,749
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Daniel Freeman holds the role of Telephone Operator at Erie County Medical Center Corporation within 3220. Their status is full-time. In 2023, their total compensation was $56,074.

Aretha A Willis

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$52,113

Sub-department: 2350
Base pay: $39,789
Overtime: $8,424
Other pay: $3,900
Benefits: $0
Total compensation: $52,113
Employment type: Part-Time

Source-specific fields

Base Annualized Salary: $52,113
Extra Pay: $3,900
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Aretha A Willis holds the role of Telephone Operator at Erie County Medical Center Corporation within 2350. Their status is part-time. In 2024, their total compensation was $52,113.

Michael C Hendricks

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$51,543

Sub-department: 3220
Base pay: $40,981
Overtime: $9,062
Other pay: $1,500
Benefits: $0
Total compensation: $51,543
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $42,791
Extra Pay: $1,500
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Michael C Hendricks works as a Telephone Operator for Erie County Medical Center Corporation within 3220. Their status is full-time. Michael earned $51,543 in 2024.

Lisa Lowman

Telephone Operator/Erie County Medical Center Corporation

2018 total comp

$51,515

Sub-department: 3220 Switchboard
Base pay: $39,292
Overtime: $11,623
Other pay: $600
Benefits: $0
Total compensation: $51,515
Employment type: Full-Time
Middle name: M

Source-specific fields

Base Annualized Salary: $39,593
Extra Pay: $600
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Lisa Lowman works as a Telephone Operator for Erie County Medical Center Corporation within 3220 Switchboard. Their status is full-time. Lisa earned $51,515 in 2018.

Noressa M Johnson

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$42,009

Sub-department: 3220
Base pay: $38,596
Overtime: $2,814
Other pay: $600
Benefits: $0
Total compensation: $42,009
Employment type: Part-Time

Source-specific fields

Base Annualized Salary: $42,009
Job Group: Administrative and Clerical
Other Compensation: $600
Overtime Exempt: No
Paid by Another Entity: No

At Erie County Medical Center Corporation, Noressa M Johnson serves as a Telephone Operator within 3220. They work part-time. Their 2024 pay totaled $42,009.

Tamra Stefaniak

Telephone Operator/Erie County Medical Center Corporation

2021 total comp

$37,851

Sub-department: 3220
Base pay: $33,188
Overtime: $4,463
Other pay: $200
Benefits: $0
Total compensation: $37,851
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $36,263
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No
Performance Bonus: $200

At Erie County Medical Center Corporation, Tamra Stefaniak serves as a Telephone Operator within 3220. They work full-time. Their 2021 pay totaled $37,851.

Linda M Martin

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$36,199

Sub-department: 2350
Base pay: $24,779
Overtime: $6,458
Other pay: $4,962
Benefits: $0
Total compensation: $36,199
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $44,086
Extra Pay: $4,962
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Erie County Medical Center Corporation, Linda M Martin serves as a Telephone Operator within 2350. They work full-time. Their 2024 pay totaled $36,199.

Joshua Fox

Telephone Operator/Erie County Medical Center Corporation

2021 total comp

$35,922

Sub-department: 3220
Base pay: $31,218
Overtime: $4,304
Other pay: $400
Benefits: $0
Total compensation: $35,922
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $35,079
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No
Performance Bonus: $400

Joshua Fox holds the role of Telephone Operator at Erie County Medical Center Corporation within 3220. Their status is full-time. In 2021, their total compensation was $35,922.

Shannon Tabangcura

Telephone Operator/Erie County Medical Center Corporation

2017 total comp

$35,267

Sub-department: 3210 Information Desk
Base pay: $31,327
Overtime: $3,940
Other pay: $0
Benefits: $0
Total compensation: $35,267
Employment type: Full-Time
Middle name: M

Source-specific fields

Base Annualized Salary: $33,756
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Shannon Tabangcura holds the role of Telephone Operator at Erie County Medical Center Corporation within 3210 Information Desk. Their status is full-time. In 2017, their total compensation was $35,267.

Tyonna Epps

Telephone Operator/Erie County Medical Center Corporation

2019 total comp

$35,194

Sub-department: 3220
Base pay: $28,227
Overtime: $6,967
Other pay: $0
Benefits: $0
Total compensation: $35,194
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $33,388
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Tyonna Epps holds the role of Telephone Operator at Erie County Medical Center Corporation within 3220. Their status is full-time. In 2019, their total compensation was $35,194.

Daniel R Freeman

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$33,666

Sub-department: 3220
Base pay: $17,872
Overtime: $0
Other pay: $15,794
Benefits: $0
Total compensation: $33,666
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $51,243
Extra Pay: $15,794
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Daniel R Freeman holds the role of Telephone Operator at Erie County Medical Center Corporation within 3220. Their status is full-time. In 2024, their total compensation was $33,666.

Anais Walker

Telephone Operator/Erie County Medical Center Corporation

2022 total comp

$31,205

Sub-department: 2350
Base pay: $29,894
Overtime: $1,311
Other pay: $0
Benefits: $0
Total compensation: $31,205
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $42,370
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Anais Walker holds the role of Telephone Operator at Erie County Medical Center Corporation within 2350. Their status is full-time. In 2022, their total compensation was $31,205.

Linda M King

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$28,370

Sub-department: 2350
Base pay: $27,381
Overtime: $442
Other pay: $547
Benefits: $0
Total compensation: $28,370
Employment type: Part-Time

Source-specific fields

Base Annualized Salary: $28,370
Extra Pay: $547
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Linda M King is a Telephone Operator at Erie County Medical Center Corporation within 2350. They work part-time. 2024 total compensation came to $28,370.

Yamilet Ruiz

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$28,204

Sub-department: 2350
Base pay: $21,681
Overtime: $6,524
Other pay: $0
Benefits: $0
Total compensation: $28,204
Employment type: Part-Time

Source-specific fields

Base Annualized Salary: $28,204
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Yamilet Ruiz holds the role of Telephone Operator at Erie County Medical Center Corporation within 2350. Their status is part-time. In 2024, their total compensation was $28,204.

Tania Fuller

Telephone Operator/Erie County Medical Center Corporation

2024 total comp

$7,622

Sub-department: 2350
Base pay: $7,425
Overtime: $197
Other pay: $0
Benefits: $0
Total compensation: $7,622
Employment type: Part-Time

Source-specific fields

Base Annualized Salary: $7,622
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Tania Fuller holds the role of Telephone Operator at Erie County Medical Center Corporation within 2350. Their status is part-time. In 2024, their total compensation was $7,622.

Ashley Gilmer

Telephone Operator/Erie County Medical Center Corporation

2020 total comp

$5,889

Sub-department: 3220
Base pay: $5,841
Overtime: $47
Other pay: $0
Benefits: $0
Total compensation: $5,889
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $36,521
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Erie County Medical Center Corporation, Ashley Gilmer serves as a Telephone Operator within 3220. They work full-time. Their 2020 pay totaled $5,889.

Nancy Mcdonald

Telephone Operator/Erie County Medical Center Corporation

2018 total comp

$5,262

Sub-department: 3220 Switchboard
Base pay: $0
Overtime: $0
Other pay: $5,262
Benefits: $0
Total compensation: $5,262
Employment type: Full-Time
Middle name: J

Source-specific fields

Base Annualized Salary: $36,352
Extra Pay: $5,262
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Nancy Mcdonald is a Telephone Operator at Erie County Medical Center Corporation within 3220 Switchboard. They work full-time. 2018 total compensation came to $5,262.

Estate Of Anais Walker

Telephone Operator/Erie County Medical Center Corporation

2023 total comp

$107

Sub-department: 2350
Base pay: $0
Overtime: $0
Other pay: $107
Benefits: $0
Total compensation: $107
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $45,311
Extra Pay: $107
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Erie County Medical Center Corporation, Estate Of Anais Walker serves as a Telephone Operator within 2350. They work full-time. Their 2023 pay totaled $107.