New York Public Authorities / Metropolitan Transportation Authority / Customer Service Representative

Job-title file

Customer Service Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

21 employees hold this title in Metropolitan Transportation Authority. Median total compensation for the role is $68,892, below the department median of $98,569.

Employees: 21
Total payroll: $1.3M
Role median: $68,892
Agency median: $98,569
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$1,361$98,609+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 21 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Customer Service Representative beyond New York Public Authorities

This role is reported in 2 jurisdictions. In New York Public Authorities, the median of $68,892 ranks #1 of 2. See Customer Service Representative across all of New York Public Authorities →

Highest-paying jurisdictions for this role

Texas

$46,646 · 13

Median total compensation for comparable Customer Service Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in Metropolitan Transportation Authority

Assistant Conductor 1,024
Assoc.Staff Analyst 550
Bto 606
Bus Maintainer B 814
Bus Maintainer Chassis 493
Bus Oper (Rev Veh) Amalgamated Transit Union Q 03-F 1,095
Bus Oper (Rev Veh) Amalgamated Transit Union Q 030F 483
Bus Oper(Rev Veh)Twu Local 100 01-F 2,571
Bus Oper(Rev Veh)Twu Local 100 010F 1,087
Bus Operator Twu-100 1,517
Bus Operator(Rev Veh)Atu Si02F 1,072
Bus Operator(Revenue Veh) 01-F 3,668
Bus Operator(Revenue Veh) 010F 1,734
Bus Operator(Revenue Vehicle) 8,713
Bus Operators 4,629
Car Appearance Maintenance 717
Car Inspector (Assignment B) 1,827
Car Inspector B 01-E 1,089
Car Inspector B 010E 847
Cleaner (Transit Authority) 607
Cleaner (Transit-Labor Class) 2,149
Cleaner (Transit0Labor Class) 1,897
Cleaner(Ta-Labor)Twu Local 100 01-D 2,780
Cleaner(Ta0Labor)Twu Local 100 010D 1,225
Coach Cleaner 513
College Aide 467
Conductor 2,776
Conductor (Constr and Flagging) 629
Conductor (Rev Veh) 01-F 3,369
Conductor (Rev Veh) 010F 1,508
Conductor (Rev.Veh) 2,114
Conductor(Constr and Flagg) 01-F 575
Dispatcher I (Surface Transit) 595
Dispatcher Rapid Transit Operations 840
Electrician 837
Engineer 611
Locomotive Engineer 757
Machinist 490
Maintainer 786
Maintainer I (Revenue Equip) 493
Mantaner 499
Mtce.Supv.(Car Equip) I 753
Mtce.Supv.(Track) I 505
Police Officer Hire After1 29 2014 633
Police Officer Hire Plus 1 731
Police Officer Hire Plus1 775
Road Car Inspector 946
Signal Maintainer 1,346
Station Agent Automatic Fare Collection 2,262
Station Agent Automatic Fare Collection 01-F 1,394
Station Agent Automatic Fare Collection 010F 852
Supervisor Station I 773
Ta Electrical Helper Signals 01-F 739
Track Worker 1,208
Track Worker (Specialist) 889
Track Worker 01-F 1,580
Track Worker 010F 784
Train Operator (Rev.Vehicles) 5,949
Train Operator (Yard) 2,589
Train Service Supervisor 850

Record list

Employees with this title

Page 1

Candy Herrera

Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$101,081

Sub-department: Customer Contact Center - RR
Base pay: $81,427
Overtime: $19,653
Other pay: $0
Benefits: $0
Total compensation: $101,081
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $63,452
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, Candy Herrera serves as a Customer Service Representative within Customer Contact Center - Rr. They work full-time. Their 2024 pay totaled $101,081.

Mina Grace Joseph

Customer Service Representative/Metropolitan Transportation Authority

2022 total comp

$94,901

Sub-department: Dir. Customer Services
Base pay: $53,857
Overtime: $41,044
Other pay: $0
Benefits: $0
Total compensation: $94,901
Employment type: Full-Time
Middle name: G

Source-specific fields

Base Annualized Salary: $55,521
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Mina Grace Joseph works as a Customer Service Representative for Metropolitan Transportation Authority within Director Customer Services. Their status is full-time. Mina earned $94,901 in 2022.

Jennifer Smith

Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$93,512

Sub-department: Customer Contact Center - RR
Base pay: $87,563
Overtime: $5,949
Other pay: $0
Benefits: $0
Total compensation: $93,512
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $79,316
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Jennifer Smith holds the role of Customer Service Representative at Metropolitan Transportation Authority within Customer Contact Center - Rr. Their status is full-time. In 2024, their total compensation was $93,512.

Giovanni Gomez

Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$91,560

Sub-department: Customer Contact Center - RR
Base pay: $86,069
Overtime: $5,491
Other pay: $0
Benefits: $0
Total compensation: $91,560
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $79,316
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, Giovanni Gomez serves as a Customer Service Representative within Customer Contact Center - Rr. They work full-time. Their 2024 pay totaled $91,560.

Joseph Dwyer

Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$91,415

Sub-department: Customer Contact Center - RR
Base pay: $85,467
Overtime: $5,949
Other pay: $0
Benefits: $0
Total compensation: $91,415
Employment type: Full-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $79,316
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Joseph Dwyer holds the role of Customer Service Representative at Metropolitan Transportation Authority within Customer Contact Center - Rr. Their status is full-time. In 2024, their total compensation was $91,415.

John Dolan

Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$90,411

Sub-department: Customer Contact Center - RR
Base pay: $84,977
Overtime: $5,434
Other pay: $0
Benefits: $0
Total compensation: $90,411
Employment type: Full-Time
Middle name: F

Source-specific fields

Base Annualized Salary: $79,316
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

John Dolan holds the role of Customer Service Representative at Metropolitan Transportation Authority within Customer Contact Center - Rr. Their status is full-time. In 2024, their total compensation was $90,411.

Anthony Iodice

Customer Service Representative/Metropolitan Transportation Authority

2022 total comp

$86,220

Sub-department: Customer Services
Base pay: $77,055
Overtime: $9,165
Other pay: $0
Benefits: $0
Total compensation: $86,220
Employment type: Full-Time
Middle name: J

Source-specific fields

Base Annualized Salary: $79,316
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, Anthony Iodice serves as a Customer Service Representative within Customer Services. They work full-time. Their 2022 pay totaled $86,220.

Sebastian Semelak

Customer Service Representative/Metropolitan Transportation Authority

2021 total comp

$85,083

Sub-department: Customer Services
Base pay: $79,911
Overtime: $5,172
Other pay: $0
Benefits: $0
Total compensation: $85,083
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $75,310
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, Sebastian Semelak serves as a Customer Service Representative within Customer Services. They work full-time. Their 2021 pay totaled $85,083.

Michael Hauff

Customer Service Representative/Metropolitan Transportation Authority

2019 total comp

$80,409

Sub-department: Dir. 0 Customer Services
Base pay: $72,556
Overtime: $7,854
Other pay: $0
Benefits: $0
Total compensation: $80,409
Employment type: Full-Time
Middle name: G

Source-specific fields

Base Annualized Salary: $72,209
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Michael Hauff is a Customer Service Representative at Metropolitan Transportation Authority within Director 0 Customer Services. They work full-time. 2019 total compensation came to $80,409.

Craig Sakowski

Customer Service Representative/Metropolitan Transportation Authority

2022 total comp

$74,328

Sub-department: Customer Services
Base pay: $65,797
Overtime: $7,753
Other pay: $778
Benefits: $0
Total compensation: $74,328
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $67,418
Extra Pay: $778
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Craig Sakowski holds the role of Customer Service Representative at Metropolitan Transportation Authority within Customer Services. Their status is full-time. In 2022, their total compensation was $74,328.

John Armato

Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$68,892

Sub-department: Customer Contact Center - RR
Base pay: $64,096
Overtime: $4,796
Other pay: $0
Benefits: $0
Total compensation: $68,892
Employment type: Full-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $59,487
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, John Armato serves as a Customer Service Representative within Customer Contact Center - Rr. They work full-time. Their 2024 pay totaled $68,892.

Maudeline Casimir

Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$68,060

Sub-department: Customer Contact Center - RR
Base pay: $63,438
Overtime: $4,622
Other pay: $0
Benefits: $0
Total compensation: $68,060
Employment type: Full-Time
Middle name: V

Source-specific fields

Base Annualized Salary: $59,487
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, Maudeline Casimir serves as a Customer Service Representative within Customer Contact Center - Rr. They work full-time. Their 2024 pay totaled $68,060.

Jennifer Strommer

Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$67,871

Sub-department: Customer Contact Center - RR
Base pay: $63,477
Overtime: $4,394
Other pay: $0
Benefits: $0
Total compensation: $67,871
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $59,487
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Jennifer Strommer is a Customer Service Representative at Metropolitan Transportation Authority within Customer Contact Center - Rr. They work full-time. 2024 total compensation came to $67,871.

Louis Montanaro Ii

Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$67,332

Sub-department: Customer Contact Center - RR
Base pay: $62,069
Overtime: $5,263
Other pay: $0
Benefits: $0
Total compensation: $67,332
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $59,487
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Louis Montanaro Ii holds the role of Customer Service Representative at Metropolitan Transportation Authority within Customer Contact Center - Rr. Their status is full-time. In 2024, their total compensation was $67,332.

John Walters

Customer Service Representative/Metropolitan Transportation Authority

2018 total comp

$62,946

Sub-department: Dir. - Customer Services
Base pay: $58,657
Overtime: $4,289
Other pay: $0
Benefits: $0
Total compensation: $62,946
Employment type: Full-Time
Middle name: M

Source-specific fields

Base Annualized Salary: $57,767
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, John Walters serves as a Customer Service Representative within Director - Customer Services. They work full-time. Their 2018 pay totaled $62,946.

Nicholas Appel

Customer Service Representative/Metropolitan Transportation Authority

2017 total comp

$38,902

Sub-department: Dir. - Customer Services
Base pay: $34,659
Overtime: $4,243
Other pay: $0
Benefits: $0
Total compensation: $38,902
Employment type: Full-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $49,313
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Nicholas Appel holds the role of Customer Service Representative at Metropolitan Transportation Authority within Director - Customer Services. Their status is full-time. In 2017, their total compensation was $38,902.

Kimberly Scott

Customer Service Representative/Metropolitan Transportation Authority

2021 total comp

$32,970

Sub-department: Dir. - Customer Services
Base pay: $29,628
Overtime: $3,341
Other pay: $0
Benefits: $0
Total compensation: $32,970
Employment type: Full-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $56,483
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Kimberly Scott is a Customer Service Representative at Metropolitan Transportation Authority within Director - Customer Services. They work full-time. 2021 total compensation came to $32,970.

Ryan Koenig

Customer Service Representative/Metropolitan Transportation Authority

2017 total comp

$8,670

Sub-department: Dir. - Customer Services
Base pay: $8,670
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $8,670
Employment type: Full-Time
Middle name: M

Source-specific fields

Base Annualized Salary: $70,447
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, Ryan Koenig serves as a Customer Service Representative within Director - Customer Services. They work full-time. Their 2017 pay totaled $8,670.

Lisette Coughlin

Customer Service Representative/Metropolitan Transportation Authority

2019 total comp

$6,055

Sub-department: Dir. 0 Customer Services
Base pay: $6,055
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $6,055
Employment type: Full-Time
Middle name: M

Source-specific fields

Base Annualized Salary: $72,209
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Lisette Coughlin is a Customer Service Representative at Metropolitan Transportation Authority within Director 0 Customer Services. They work full-time. 2019 total compensation came to $6,055.

Mercylyn Bryce

Customer Service Representative/Metropolitan Transportation Authority

2023 total comp

$3,937

Sub-department: Customer Services
Base pay: $3,937
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $3,937
Employment type: Full-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $79,316
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

Mercylyn Bryce is a Customer Service Representative at Metropolitan Transportation Authority within Customer Services. They work full-time. 2023 total compensation came to $3,937.

Shirley Brown

Customer Service Representative/Metropolitan Transportation Authority

2021 total comp

$1,361

Sub-department: Dir. - Customer Services
Base pay: $1,361
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $1,361
Employment type: Full-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $73,653
Job Group: Professional
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, Shirley Brown serves as a Customer Service Representative within Director - Customer Services. They work full-time. Their 2021 pay totaled $1,361.