New York Public Authorities / Metropolitan Transportation Authority / Lead Customer Service Representative

Job-title file

Lead Customer Service Representative

Carry out the duties of this position in support of the agency's public mission.

22 employees hold this title in Metropolitan Transportation Authority. Median total compensation for the role is $84,867, below the department median of $98,569.

Employees: 22
Total payroll: $2M
Role median: $84,867
Agency median: $98,569
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$1,870$263,618+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 22 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Lead Customer Service Representative pay vs. New York

Across all employers in New York, the median wage for Customer Service Representatives — about 141,090 people — is $48,000. Metropolitan Transportation Authority pays a median base salary of $74,529 for this role, 55% above that figure — about the 88th percentile of local pay for the occupation.

Where Metropolitan Transportation Authority sits in the local pay range

10th

25th

Median

75th

90th

$36,270

$40,360

$48,000

$60,280

$76,280

Metropolitan Transportation Authority median · $74,529

The bar is the range of annual wages for Customer Service Representatives across every employer in New York, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Metropolitan Transportation Authority’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Metropolitan Transportation Authority’s median base salary is 66% above that national figure, above the 90th percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Metropolitan Transportation Authority median · $74,529

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the New York range relative to the national one.

Computed over the 18 of 22 people in this role paid at least $25,000 in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Metropolitan Transportation Authority is $84,867, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare jurisdictions

Lead Customer Service Representative beyond New York Public Authorities

This role is reported in 2 jurisdictions. In New York Public Authorities, the median of $84,867 ranks #1 of 2. See Lead Customer Service Representative across all of New York Public Authorities →

Highest-paying jurisdictions for this role

Missouri

$25,501 · 219

Median total compensation for comparable Lead Customer Service Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in Metropolitan Transportation Authority

Assistant Conductor 1,024
Assoc.Staff Analyst 550
Bto 606
Bus Maintainer B 814
Bus Maintainer Chassis 493
Bus Oper (Rev Veh) Amalgamated Transit Union Q 03-F 1,095
Bus Oper (Rev Veh) Amalgamated Transit Union Q 030F 483
Bus Oper(Rev Veh)Twu Local 100 01-F 2,571
Bus Oper(Rev Veh)Twu Local 100 010F 1,087
Bus Operator Twu-100 1,517
Bus Operator(Rev Veh)Atu Si02F 1,072
Bus Operator(Revenue Veh) 01-F 3,668
Bus Operator(Revenue Veh) 010F 1,734
Bus Operator(Revenue Vehicle) 8,713
Bus Operators 4,629
Car Appearance Maintenance 717
Car Inspector (Assignment B) 1,827
Car Inspector B 01-E 1,089
Car Inspector B 010E 847
Cleaner (Transit Authority) 607
Cleaner (Transit-Labor Class) 2,149
Cleaner (Transit0Labor Class) 1,897
Cleaner(Ta-Labor)Twu Local 100 01-D 2,780
Cleaner(Ta0Labor)Twu Local 100 010D 1,225
Coach Cleaner 513
College Aide 467
Conductor 2,776
Conductor (Constr and Flagging) 629
Conductor (Rev Veh) 01-F 3,369
Conductor (Rev Veh) 010F 1,508
Conductor (Rev.Veh) 2,114
Conductor(Constr and Flagg) 01-F 575
Dispatcher I (Surface Transit) 595
Dispatcher Rapid Transit Operations 840
Electrician 837
Engineer 611
Locomotive Engineer 757
Machinist 490
Maintainer 786
Maintainer I (Revenue Equip) 493
Mantaner 499
Mtce.Supv.(Car Equip) I 753
Mtce.Supv.(Track) I 505
Police Officer Hire After1 29 2014 633
Police Officer Hire Plus 1 731
Police Officer Hire Plus1 775
Road Car Inspector 946
Signal Maintainer 1,346
Station Agent Automatic Fare Collection 2,262
Station Agent Automatic Fare Collection 01-F 1,394
Station Agent Automatic Fare Collection 010F 852
Supervisor Station I 773
Ta Electrical Helper Signals 01-F 739
Track Worker 1,208
Track Worker (Specialist) 889
Track Worker 01-F 1,580
Track Worker 010F 784
Train Operator (Rev.Vehicles) 5,949
Train Operator (Yard) 2,589
Train Service Supervisor 850

Record list

Employees with this title

Page 1

Carloter Carryl-St Louis

Lead Customer Service Representative/Metropolitan Transportation Authority

2023 total comp

$318,540

Sub-department: Stationmasters Office - GCT
Base pay: $200,530
Overtime: $108,235
Other pay: $9,775
Benefits: $0
Total compensation: $318,540
Employment type: Full-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $81,580
Extra Pay: $9,198
Job Group: Administrative and Clerical
Other Compensation: $577
Overtime Exempt: Yes
Paid by Another Entity: No

Carloter Carryl-St Louis holds the role of Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office - Gct. Their status is full-time. In 2023, their total compensation was $318,540.

Richard Cannon

Lead Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$187,772

Sub-department: Stationmasters Office - GCT
Base pay: $136,009
Overtime: $51,286
Other pay: $478
Benefits: $0
Total compensation: $187,772
Employment type: Full-Time
Middle name: V

Source-specific fields

Base Annualized Salary: $81,580
Job Group: Administrative and Clerical
Other Compensation: $478
Overtime Exempt: Yes
Paid by Another Entity: No

Richard Cannon is a Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office - Gct. They work full-time. 2024 total compensation came to $187,772.

Calvin Bryant

Lead Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$146,828

Sub-department: Stationmasters Office - GCT
Base pay: $113,051
Overtime: $33,303
Other pay: $474
Benefits: $0
Total compensation: $146,828
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $81,580
Job Group: Administrative and Clerical
Other Compensation: $474
Overtime Exempt: Yes
Paid by Another Entity: No

Calvin Bryant works as a Lead Customer Service Representative for Metropolitan Transportation Authority within Stationmasters Office - Gct. Their status is full-time. Calvin earned $146,828 in 2024.

Leigh Defreitas

Lead Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$139,611

Sub-department: Stationmasters Office - GCT
Base pay: $108,650
Overtime: $30,542
Other pay: $419
Benefits: $0
Total compensation: $139,611
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $81,580
Job Group: Administrative and Clerical
Other Compensation: $419
Overtime Exempt: Yes
Paid by Another Entity: No

Leigh Defreitas holds the role of Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office - Gct. Their status is full-time. In 2024, their total compensation was $139,611.

Ricardo Scott

Lead Customer Service Representative/Metropolitan Transportation Authority

2021 total comp

$119,350

Sub-department: Stationmasters Office - GCT
Base pay: $75,785
Overtime: $35,842
Other pay: $7,722
Benefits: $0
Total compensation: $119,350
Employment type: Full-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $77,460
Extra Pay: $7,271
Job Group: Administrative and Clerical
Other Compensation: $451
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, Ricardo Scott serves as a Lead Customer Service Representative within Stationmasters Office - Gct. They work full-time. Their 2021 pay totaled $119,350.

Jerome Speights

Lead Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$115,053

Sub-department: Stationmasters Office - GCT
Base pay: $98,472
Overtime: $16,140
Other pay: $440
Benefits: $0
Total compensation: $115,053
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $81,580
Job Group: Operational
Other Compensation: $440
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, Jerome Speights serves as a Lead Customer Service Representative within Stationmasters Office - Gct. They work full-time. Their 2024 pay totaled $115,053.

Faye Diaz

Lead Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$104,768

Sub-department: Stationmasters Office - GCT
Base pay: $93,087
Overtime: $11,336
Other pay: $345
Benefits: $0
Total compensation: $104,768
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $81,580
Job Group: Administrative and Clerical
Other Compensation: $345
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, Faye Diaz serves as a Lead Customer Service Representative within Stationmasters Office - Gct. They work full-time. Their 2024 pay totaled $104,768.

Kenneth Pitt

Lead Customer Service Representative/Metropolitan Transportation Authority

2021 total comp

$96,344

Sub-department: Stationmasters Office - GCT
Base pay: $73,486
Overtime: $16,715
Other pay: $6,142
Benefits: $0
Total compensation: $96,344
Employment type: Full-Time
Middle name: M

Source-specific fields

Base Annualized Salary: $77,460
Extra Pay: $5,803
Job Group: Administrative and Clerical
Other Compensation: $340
Overtime Exempt: Yes
Paid by Another Entity: No

Kenneth Pitt holds the role of Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office - Gct. Their status is full-time. In 2021, their total compensation was $96,344.

Juan Flores

Lead Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$92,520

Sub-department: Stationmasters Office - GCT
Base pay: $85,544
Overtime: $6,570
Other pay: $406
Benefits: $0
Total compensation: $92,520
Employment type: Full-Time
Middle name: J

Source-specific fields

Base Annualized Salary: $81,580
Job Group: Administrative and Clerical
Other Compensation: $406
Overtime Exempt: Yes
Paid by Another Entity: No

Juan Flores is a Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office - Gct. They work full-time. 2024 total compensation came to $92,520.

Khadijah Garrett

Lead Customer Service Representative/Metropolitan Transportation Authority

2019 total comp

$88,667

Sub-department: Stationmasters Office 0 GCT
Base pay: $74,371
Overtime: $13,894
Other pay: $401
Benefits: $0
Total compensation: $88,667
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $74,270
Job Group: Operational
Other Compensation: $401
Overtime Exempt: Yes
Paid by Another Entity: No

Khadijah Garrett is a Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office 0 Gct. They work full-time. 2019 total compensation came to $88,667.

Darlene Gill

Lead Customer Service Representative/Metropolitan Transportation Authority

2018 total comp

$87,220

Sub-department: Stationmasters Office - GCT
Base pay: $69,901
Overtime: $14,896
Other pay: $2,424
Benefits: $0
Total compensation: $87,220
Employment type: Full-Time
Middle name: L

Source-specific fields

Base Annualized Salary: $66,843
Extra Pay: $2,029
Job Group: Operational
Other Compensation: $395
Overtime Exempt: Yes
Paid by Another Entity: No

Darlene Gill is a Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office - Gct. They work full-time. 2018 total compensation came to $87,220.

Sean Bristow

Lead Customer Service Representative/Metropolitan Transportation Authority

2018 total comp

$82,514

Sub-department: Stationmasters Office - GCT
Base pay: $74,686
Overtime: $5,335
Other pay: $2,493
Benefits: $0
Total compensation: $82,514
Employment type: Full-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $74,270
Extra Pay: $2,072
Job Group: Administrative and Clerical
Other Compensation: $421
Overtime Exempt: No
Paid by Another Entity: No

At Metropolitan Transportation Authority, Sean Bristow serves as a Lead Customer Service Representative within Stationmasters Office - Gct. They work full-time. Their 2018 pay totaled $82,514.

Rayshawn Rhodes

Lead Customer Service Representative/Metropolitan Transportation Authority

2019 total comp

$80,380

Sub-department: Stationmasters Office 0 GCT
Base pay: $50,497
Overtime: $29,352
Other pay: $531
Benefits: $0
Total compensation: $80,380
Employment type: Full-Time
Middle name: C

Source-specific fields

Base Annualized Salary: $55,702
Job Group: Operational
Other Compensation: $531
Overtime Exempt: Yes
Paid by Another Entity: No

Rayshawn Rhodes is a Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office 0 Gct. They work full-time. 2019 total compensation came to $80,380.

Brittany Flannigan

Lead Customer Service Representative/Metropolitan Transportation Authority

2020 total comp

$69,483

Sub-department: Stationmasters Office - GCT
Base pay: $52,719
Overtime: $16,328
Other pay: $435
Benefits: $0
Total compensation: $69,483
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $55,702
Job Group: Administrative and Clerical
Other Compensation: $435
Overtime Exempt: No
Paid by Another Entity: No

Brittany Flannigan works as a Lead Customer Service Representative for Metropolitan Transportation Authority within Stationmasters Office - Gct. Their status is full-time. Brittany earned $69,483 in 2020.

Andrew Mceachern

Lead Customer Service Representative/Metropolitan Transportation Authority

2018 total comp

$64,352

Sub-department: Stationmasters Office - GCT
Base pay: $54,821
Overtime: $7,607
Other pay: $1,924
Benefits: $0
Total compensation: $64,352
Employment type: Full-Time
Middle name: J

Source-specific fields

Base Annualized Salary: $55,702
Extra Pay: $1,468
Job Group: Administrative and Clerical
Other Compensation: $456
Overtime Exempt: No
Paid by Another Entity: No

Andrew Mceachern holds the role of Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office - Gct. Their status is full-time. In 2018, their total compensation was $64,352.

Cavon Carr

Lead Customer Service Representative/Metropolitan Transportation Authority

2018 total comp

$60,147

Sub-department: Stationmasters Office - GCT
Base pay: $53,493
Overtime: $5,028
Other pay: $1,626
Benefits: $0
Total compensation: $60,147
Employment type: Full-Time
Middle name: A

Source-specific fields

Base Annualized Salary: $55,702
Extra Pay: $1,182
Job Group: Administrative and Clerical
Other Compensation: $443
Overtime Exempt: No
Paid by Another Entity: No

Cavon Carr holds the role of Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office - Gct. Their status is full-time. In 2018, their total compensation was $60,147.

David Herring

Lead Customer Service Representative/Metropolitan Transportation Authority

2024 total comp

$51,644

Sub-department: Stationmasters Office - GCT
Base pay: $49,661
Overtime: $1,883
Other pay: $101
Benefits: $0
Total compensation: $51,644
Employment type: Full-Time
Middle name: L

Source-specific fields

Base Annualized Salary: $81,580
Job Group: Operational
Other Compensation: $101
Overtime Exempt: Yes
Paid by Another Entity: No

At Metropolitan Transportation Authority, David Herring serves as a Lead Customer Service Representative within Stationmasters Office - Gct. They work full-time. Their 2024 pay totaled $51,644.

Emma0lee Puerto

Lead Customer Service Representative/Metropolitan Transportation Authority

2019 total comp

$50,100

Sub-department: Stationmasters Office 0 GCT
Base pay: $44,092
Overtime: $5,665
Other pay: $343
Benefits: $0
Total compensation: $50,100
Employment type: Full-Time
Middle name: T

Source-specific fields

Base Annualized Salary: $55,702
Job Group: Administrative and Clerical
Other Compensation: $343
Overtime Exempt: No
Paid by Another Entity: No

Emma0lee Puerto works as a Lead Customer Service Representative for Metropolitan Transportation Authority within Stationmasters Office 0 Gct. Their status is full-time. Emma0lee earned $50,100 in 2019.

George Carman

Lead Customer Service Representative/Metropolitan Transportation Authority

2023 total comp

$9,129

Sub-department: Stationmasters Office - GCT
Base pay: $6,334
Overtime: $1,130
Other pay: $1,665
Benefits: $0
Total compensation: $9,129
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $65,264
Extra Pay: $1,647
Job Group: Administrative and Clerical
Other Compensation: $18
Overtime Exempt: Yes
Paid by Another Entity: No

George Carman holds the role of Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office - Gct. Their status is full-time. In 2023, their total compensation was $9,129.

Cleveia Paul

Lead Customer Service Representative/Metropolitan Transportation Authority

2023 total comp

$7,631

Sub-department: Stationmasters Office - GCT
Base pay: $3,816
Overtime: $0
Other pay: $3,816
Benefits: $0
Total compensation: $7,631
Employment type: Full-Time
Middle name: D

Source-specific fields

Base Annualized Salary: $81,580
Extra Pay: $3,816
Job Group: Administrative and Clerical
Overtime Exempt: Yes
Paid by Another Entity: No

Cleveia Paul works as a Lead Customer Service Representative for Metropolitan Transportation Authority within Stationmasters Office - Gct. Their status is full-time. Cleveia earned $7,631 in 2023.

Curtis Hooker

Lead Customer Service Representative/Metropolitan Transportation Authority

2020 total comp

$4,018

Sub-department: Stationmasters Office - GCT
Base pay: $4,018
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $4,018
Employment type: Full-Time
Middle name: C

Source-specific fields

Base Annualized Salary: $69,646
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

At Metropolitan Transportation Authority, Curtis Hooker serves as a Lead Customer Service Representative within Stationmasters Office - Gct. They work full-time. Their 2020 pay totaled $4,018.

Sheryl Kirk

Lead Customer Service Representative/Metropolitan Transportation Authority

2021 total comp

$1,870

Sub-department: Stationmasters Office - GCT
Base pay: $0
Overtime: $0
Other pay: $1,870
Benefits: $0
Total compensation: $1,870
Employment type: Full-Time

Source-specific fields

Base Annualized Salary: $75,755
Extra Pay: $1,870
Job Group: Administrative and Clerical
Overtime Exempt: No
Paid by Another Entity: No

Sheryl Kirk holds the role of Lead Customer Service Representative at Metropolitan Transportation Authority within Stationmasters Office - Gct. Their status is full-time. In 2021, their total compensation was $1,870.