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Tennessee / Human Services / Eligibility Assistant

Job-title file

Eligibility Assistant

Provide administrative support — record-keeping, scheduling, correspondence, and customer service.

321 employees hold this title in Human Services. Median total compensation for the role is $33,732, below the department median of $50,886.

Employees
321
Total payroll
$11.3M
Role median
$33,732
Agency median
$50,886
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$30,972$45,388+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 321 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Eligibility Assistant pay vs. Tennessee

Across all employers in Tennessee, the median wage for Eligibility Interviewers, Government Programs — about 4,060 people — is $49,230. Human Services pays a median base salary of $33,444 for this role, 32% below that figurebelow the 10th percentile of local pay for the occupation.

Where Human Services sits in the local pay range

10th
25th
Median
75th
90th
$40,260
$43,010
$49,230
$55,330
$65,170
Human Services median · $33,444

The bar is the range of annual wages for Eligibility Interviewers, Government Programs across every employer in Tennessee, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Human Services’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Eligibility Interviewers, Government Programs — about 154,800 people — is $54,210. Human Services’s median base salary is 38% below that national figure, below the 10th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$38,900
$45,910
$54,210
$63,610
$74,690
Human Services median · $33,444

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Tennessee range relative to the national one.

Median total compensation for this role at Human Services is $33,732, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Record list

Employees with this title

Page 1

Nichole Smith

Eligibility Assistant/Human Services

2026 total comp
$39,601
Sub-department
Field Operations_Family Assist
Base pay
$38,652
Overtime
$0
Other pay
$949
Benefits
$0
Total compensation
$39,601
Employment type
Full-Time
Pay basis
Monthly
Middle name
M

Source-specific fields

Compensation Rate
$3,221
Employee ID
376834

Nichole Smith holds the role of Eligibility Assistant at Human Services within Field Operations_Family Assist. Their status is full-time. In 2026, their total compensation was $39,601.

Jamie Holbrook

Eligibility Assistant/Human Services

2026 total comp
$39,492
Sub-department
Field Operations_Family Assist
Base pay
$39,492
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,492
Employment type
Full-Time
Pay basis
Monthly
Middle name
W

Source-specific fields

Compensation Rate
$3,291
Employee ID
125611

Jamie Holbrook holds the role of Eligibility Assistant at Human Services within Field Operations_Family Assist. Their status is full-time. In 2026, their total compensation was $39,492.

Jermece Long

Eligibility Assistant/Human Services

2026 total comp
$39,444
Sub-department
Field Operations_Family Assist
Base pay
$39,444
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,444
Employment type
Full-Time
Pay basis
Monthly
Middle name
N

Source-specific fields

Compensation Rate
$3,287
Employee ID
395842

At Human Services, Jermece Long serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $39,444.

Senitra Burnett

Eligibility Assistant/Human Services

2026 total comp
$39,432
Sub-department
Field Operations_Family Assist
Base pay
$39,432
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,432
Employment type
Full-Time
Pay basis
Monthly
Middle name
R

Source-specific fields

Compensation Rate
$3,286
Employee ID
376000

At Human Services, Senitra Burnett serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $39,432.

Stephanie Collins

Eligibility Assistant/Human Services

2026 total comp
$39,420
Sub-department
Family Assistance Field Staff
Base pay
$39,420
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,420
Employment type
Full-Time
Pay basis
Monthly
Middle name
L

Source-specific fields

Compensation Rate
$3,285
Employee ID
370283

Stephanie Collins is a Eligibility Assistant at Human Services within Family Assistance Field Staff. They work full-time. 2026 total compensation came to $39,420.

Jenny Egert

Eligibility Assistant/Human Services

2026 total comp
$39,409
Sub-department
Field Staff Mgmt and support
Base pay
$38,544
Overtime
$0
Other pay
$865
Benefits
$0
Total compensation
$39,409
Employment type
Full-Time
Pay basis
Monthly
Middle name
W

Source-specific fields

Compensation Rate
$3,212
Employee ID
372030

At Human Services, Jenny Egert serves as a Eligibility Assistant within Field Staff Management and Support. They work full-time. Their 2026 pay totaled $39,409.

Melissa Queen

Eligibility Assistant/Human Services

2026 total comp
$39,371
Sub-department
Field Operations_Family Assist
Base pay
$38,448
Overtime
$0
Other pay
$923
Benefits
$0
Total compensation
$39,371
Employment type
Full-Time
Pay basis
Monthly
Middle name
G

Source-specific fields

Compensation Rate
$3,204
Employee ID
112191

Melissa Queen is a Eligibility Assistant at Human Services within Field Operations_Family Assist. They work full-time. 2026 total compensation came to $39,371.

Robbin Germain

Eligibility Assistant/Human Services

2026 total comp
$39,364
Sub-department
Field Operations_Family Assist
Base pay
$38,412
Overtime
$0
Other pay
$952
Benefits
$0
Total compensation
$39,364
Employment type
Full-Time
Pay basis
Monthly

Source-specific fields

Compensation Rate
$3,201
Employee ID
405604

At Human Services, Robbin Germain serves as a Eligibility Assistant within Field Operations_Family Assist. They work full-time. Their 2026 pay totaled $39,364.

Kelli Hill

Eligibility Assistant/Human Services

2026 total comp
$39,324
Sub-department
Field Operations_Family Assist
Base pay
$39,324
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,324
Employment type
Full-Time
Pay basis
Monthly
Middle name
L

Source-specific fields

Compensation Rate
$3,277
Employee ID
349804

Kelli Hill is a Eligibility Assistant at Human Services within Field Operations_Family Assist. They work full-time. 2026 total compensation came to $39,324.

Joseph Koch

Eligibility Assistant/Human Services

2026 total comp
$39,257
Sub-department
Field Operations_Family Assist
Base pay
$38,304
Overtime
$0
Other pay
$953
Benefits
$0
Total compensation
$39,257
Employment type
Full-Time
Pay basis
Monthly

Source-specific fields

Compensation Rate
$3,192
Employee ID
586181

Joseph Koch works as a Eligibility Assistant for Human Services within Field Operations_Family Assist. Their status is full-time. Joseph earned $39,257 in 2026.

Ashley Ragland

Eligibility Assistant/Human Services

2026 total comp
$39,199
Sub-department
Family Assistance Field Staff
Base pay
$38,280
Overtime
$0
Other pay
$919
Benefits
$0
Total compensation
$39,199
Employment type
Full-Time
Pay basis
Monthly
Middle name
S

Source-specific fields

Compensation Rate
$3,190
Employee ID
501372

Ashley Ragland works as a Eligibility Assistant for Human Services within Family Assistance Field Staff. Their status is full-time. Ashley earned $39,199 in 2026.

Bethany Johnson

Eligibility Assistant/Human Services

2026 total comp
$39,015
Sub-department
Family Assistance Field Staff
Base pay
$38,100
Overtime
$0
Other pay
$915
Benefits
$0
Total compensation
$39,015
Employment type
Full-Time
Pay basis
Monthly
Middle name
A

Source-specific fields

Compensation Rate
$3,175
Employee ID
109405

Bethany Johnson works as a Eligibility Assistant for Human Services within Family Assistance Field Staff. Their status is full-time. Bethany earned $39,015 in 2026.

Rebecca Parlier

Eligibility Assistant/Human Services

2026 total comp
$38,986
Sub-department
Field Operations_Family Assist
Base pay
$38,052
Overtime
$0
Other pay
$934
Benefits
$0
Total compensation
$38,986
Employment type
Full-Time
Pay basis
Monthly
Middle name
J

Source-specific fields

Compensation Rate
$3,171
Employee ID
350242

Rebecca Parlier holds the role of Eligibility Assistant at Human Services within Field Operations_Family Assist. Their status is full-time. In 2026, their total compensation was $38,986.