City of Baltimore / Comptroller's Office, Communication Services / Telephone Operator II
Job-title file
Operate, maintain, and repair equipment or facilities, performing skilled hands-on work.
27 employees hold this title in Comptroller's Office, Communication Services. Median total compensation for the role is $39,203, below the department median of $43,489.
What the records show
How total compensation varies among the 27 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Compared with the local labor market
Across all employers in the Baltimore-Columbia-Towson, MD area, the median wage for Receptionists and Information Clerks — about 8,660 people — is $37,600. Comptroller's Office, Communication Services pays a median base salary of $39,549 for this role, 5% above that figure — about the 57th percentile of local pay for the occupation.
The bar is the range of annual wages for Receptionists and Information Clerks across every employer in the Baltimore-Columbia-Towson, MD area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Comptroller's Office, Communication Services’s median base salary for this role. Both figures are base pay only.
And across the country
Nationwide, the median wage for Receptionists and Information Clerks — about 910,180 people — is $38,010. Comptroller's Office, Communication Services’s median base salary is 4% above that national figure, about the 55th percentile of pay for the occupation nationally.
Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Baltimore-Columbia-Towson, MD range relative to the national one.
Computed over the 24 of 27 people in this role paid at least $25,000 in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.
Median total compensation for this role at Comptroller's Office, Communication Services is $39,203, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Compare departments
Telephone Operator II is held in 2 City of Baltimore departments. In Comptroller's Office, Communication Services, the median of $39,203 ranks #2 of 2.
Median total compensation for the Telephone Operator II role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.
Compare jurisdictions
This role is reported in 7 jurisdictions. In City of Baltimore, the median of $39,677 ranks #3 of 7. See Telephone Operator across all of City of Baltimore →
Median total compensation for comparable Telephone Operator roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.
Same department
Record list
Page 1
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Dustin Adams is a Telephone Operator II at Comptroller's Office, Communication Services. Their tenure dates to 1998, about 20 years. 2018 total compensation came to $46,468.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Chandra Wright works as a Telephone Operator II for Comptroller's Office, Communication Services. They have served since 1995 (about 25 years). Chandra earned $45,934 in 2020.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Tira Beane holds the role of Telephone Operator II at Comptroller's Office, Communication Services. Hired in 1995, they have about 25 years of service. In 2020, their total compensation was $45,172.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Mary Smith is a Telephone Operator II at Comptroller's Office, Communication Services. They have served since 2004 (about 16 years). 2020 total compensation came to $43,489.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
At Comptroller's Office, Communication Services, Myrna Brock serves as a Telephone Operator II. Their tenure dates to 2002, about 18 years. Their 2020 pay totaled $43,099.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Patrice Ellerbe is a Telephone Operator II at Comptroller's Office, Communication Services. Hired in 2013, they have about 7 years of service. 2020 total compensation came to $42,252.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Tira Beane holds the role of Telephone Operator II at Comptroller's Office, Communication Services. They have served since 1995 (about 19 years). In 2014, their total compensation was $41,361.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Rosalind Briscoe holds the role of Telephone Operator II at Comptroller's Office, Communication Services. Their tenure dates to 2000, about 16 years. In 2016, their total compensation was $40,822.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
At Comptroller's Office, Communication Services, Towanda Grady serves as a Telephone Operator II. Their tenure dates to 1996, about 19 years. Their 2015 pay totaled $40,755.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Dustin Adams is a Telephone Operator II at Comptroller's Office, Communication Services. They have served since 1998 (about 16 years). 2014 total compensation came to $40,355.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Olivia Thomas holds the role of Telephone Operator II at Comptroller's Office, Communication Services. Their tenure dates to 2006, about 7 years. In 2013, their total compensation was $39,768.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Chandra Wright is a Telephone Operator II at Comptroller's Office, Communication Services. Hired in 1995, they have about 19 years of service. 2014 total compensation came to $39,586.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Towanda Grady is a Telephone Operator II at Comptroller's Office, Communication Services. They have served since 1996 (about 18 years). 2014 total compensation came to $39,513.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Myrna Brock works as a Telephone Operator II for Comptroller's Office, Communication Services. They have served since 2002 (about 12 years). Myrna earned $39,203 in 2014.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Tochia Patterson is a Telephone Operator II at Comptroller's Office, Communication Services. Their tenure dates to 2012, about 5 years. 2017 total compensation came to $39,103.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Rosalind Briscoe is a Telephone Operator II at Comptroller's Office, Communication Services. Hired in 2000, they have about 14 years of service. 2014 total compensation came to $38,092.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Mary Smith holds the role of Telephone Operator II at Comptroller's Office, Communication Services. Their tenure dates to 2004, about 10 years. In 2014, their total compensation was $37,112.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Cynthia Tinsley works as a Telephone Operator II for Comptroller's Office, Communication Services. Their tenure dates to 1979, about 32 years. Cynthia earned $36,230 in 2011.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Dietra Bee works as a Telephone Operator II for Comptroller's Office, Communication Services. They have served since 2005 (about 7 years). Dietra earned $35,168 in 2012.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Carolyn Moore Kells is a Telephone Operator II at Comptroller's Office, Communication Services. Their tenure dates to 1996, about 17 years. 2013 total compensation came to $35,146.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
At Comptroller's Office, Communication Services, Harriett Hipp serves as a Telephone Operator II. Their tenure dates to 2013, about 4 years. Their 2017 pay totaled $34,627.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Paulette Jeter holds the role of Telephone Operator II at Comptroller's Office, Communication Services. They have served since 2007 (about 7 years). In 2014, their total compensation was $33,896.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Tochia Patterson works as a Telephone Operator II for Comptroller's Office, Communication Services. Hired in 2012, they have about 2 years of service. Tochia earned $33,064 in 2014.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
At Comptroller's Office, Communication Services, Paulette Jeter serves as a Telephone Operator II. Their tenure dates to 2007, about 10 years. Their 2017 pay totaled $28,600.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Patrice Ellerbe is a Telephone Operator II at Comptroller's Office, Communication Services. Hired in 2013, they have about a year of service. 2014 total compensation came to $24,910.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Harriett Hipp is a Telephone Operator II at Comptroller's Office, Communication Services. They have served since 2013 (about a year). 2014 total compensation came to $24,024.
Telephone Operator II/Comptroller's Office, Communication Services
Source-specific fields
Amanda Hardgrave holds the role of Telephone Operator II at Comptroller's Office, Communication Services. Hired in 2013, they have under a year of service. In 2013, their total compensation was $3,144.