City of Baltimore / Comptroller - Communication Services / Telephone Operator II
Job-title file
Operate, maintain, and repair equipment or facilities, performing skilled hands-on work.
5 employees hold this title in Comptroller - Communication Services. Median total compensation for the role is $44,755, below the department median of $77,754.
Compared with the local labor market
Across all employers in the Baltimore-Columbia-Towson, MD area, the median wage for Receptionists and Information Clerks — about 8,660 people — is $37,600. Comptroller - Communication Services pays a median base salary of $44,755 for this role, 19% above that figure — about the 77th percentile of local pay for the occupation.
The bar is the range of annual wages for Receptionists and Information Clerks across every employer in the Baltimore-Columbia-Towson, MD area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Comptroller - Communication Services’s median base salary for this role. Both figures are base pay only.
And across the country
Nationwide, the median wage for Receptionists and Information Clerks — about 910,180 people — is $38,010. Comptroller - Communication Services’s median base salary is 18% above that national figure, about the 74th percentile of pay for the occupation nationally.
Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Baltimore-Columbia-Towson, MD range relative to the national one.
Median total compensation for this role at Comptroller - Communication Services is $44,755, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Compare departments
Telephone Operator II is held in 3 City of Baltimore departments. In Comptroller - Communication Services, the median of $44,755 ranks #1 of 3.
Median total compensation for the Telephone Operator II role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.
Compare jurisdictions
This role is reported in 7 jurisdictions. In City of Baltimore, the median of $39,677 ranks #3 of 7. See Telephone Operator across all of City of Baltimore →
Median total compensation for comparable Telephone Operator roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.
Same department
Record list
Page 1
Telephone Operator II/Comptroller - Communication Services
Source-specific fields
At Comptroller - Communication Services, Tira Beane serves as a Telephone Operator II. Hired in 1995, they have about 26 years of service. Their 2021 pay totaled $48,076.
Telephone Operator II/Comptroller - Communication Services
Source-specific fields
Chandra Wright holds the role of Telephone Operator II at Comptroller - Communication Services. They have served since 1995 (about 26 years). In 2021, their total compensation was $47,113.
Telephone Operator II/Comptroller - Communication Services
Source-specific fields
Myrna Brock works as a Telephone Operator II for Comptroller - Communication Services. Their tenure dates to 2002, about 19 years. Myrna earned $44,755 in 2021.
Telephone Operator II/Comptroller - Communication Services
Source-specific fields
Mary Smith works as a Telephone Operator II for Comptroller - Communication Services. Hired in 2004, they have about 17 years of service. Mary earned $43,848 in 2021.
Telephone Operator II/Comptroller - Communication Services
Source-specific fields
Patrice Ellerbe is a Telephone Operator II at Comptroller - Communication Services. Hired in 2013, they have about 8 years of service. 2021 total compensation came to $42,827.