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City of Baltimore / Dpw-Water & Waste Water (701) / Customer Care Analyst I

Job-title file

Customer Care Analyst I

Collect and analyze data to inform decisions, produce reports, and identify trends.

39 employees hold this title in Dpw-Water & Waste Water (701). Median total compensation for the role is $35,251, below the department median of $42,662.

Employees
39
Total payroll
$1.3M
Role median
$35,251
Agency median
$42,662
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$7,059$53,274+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 39 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Customer Care Analyst I is held in 2 City of Baltimore departments. In Dpw-Water & Waste Water (701), the median of $35,251 ranks #1 of 2.

Highest-paying departments for this role

Median total compensation for the Customer Care Analyst I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Delta Hall

Customer Care Analyst I/Dpw-Water & Waste Water (701)

2020 total comp
$36,472
Base pay
$36,472
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,472
Hire date
2017-05-08

Source-specific fields

Agencyid
A50
Annualsalary
39402
Employee ID
143929

At Dpw-Water & Waste Water (701), Delta Hall serves as a Customer Care Analyst I. Their tenure dates to 2017, about 3 years. Their 2020 pay totaled $36,472.

Davonte Griffin

Customer Care Analyst I/Dpw-Water & Waste Water (701)

2020 total comp
$36,165
Base pay
$36,165
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,165
Hire date
2017-05-08

Source-specific fields

Agencyid
A50
Annualsalary
39402
Employee ID
143733

Davonte Griffin holds the role of Customer Care Analyst I at Dpw-Water & Waste Water (701). They have served since 2017 (about 3 years). In 2020, their total compensation was $36,165.

Danielle Hart

Customer Care Analyst I/Dpw-Water & Waste Water (701)

2020 total comp
$36,144
Base pay
$36,144
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,144
Hire date
2018-08-25

Source-specific fields

Agencyid
A50
Annualsalary
35218
Employee ID
144268

Danielle Hart is a Customer Care Analyst I at Dpw-Water & Waste Water (701). Hired in 2018, they have about 2 years of service. 2020 total compensation came to $36,144.

Lachonne Harcum

Customer Care Analyst I/Dpw-Water & Waste Water (701)

2020 total comp
$36,002
Base pay
$36,002
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,002
Hire date
2009-12-04

Source-specific fields

Agencyid
A50
Annualsalary
35218
Employee ID
144056

Lachonne Harcum holds the role of Customer Care Analyst I at Dpw-Water & Waste Water (701). They have served since 2009 (about 11 years). In 2020, their total compensation was $36,002.

Brittany Cypress

Customer Care Analyst I/Dpw-Water & Waste Water (701)

2020 total comp
$35,779
Base pay
$35,779
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,779
Hire date
2011-06-07

Source-specific fields

Agencyid
A50
Annualsalary
35218
Employee ID
141201

At Dpw-Water & Waste Water (701), Brittany Cypress serves as a Customer Care Analyst I. Hired in 2011, they have about 9 years of service. Their 2020 pay totaled $35,779.

Shameka Bland

Customer Care Analyst I/Dpw-Water & Waste Water (701)

2020 total comp
$35,675
Base pay
$35,675
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,675
Hire date
2007-06-23

Source-specific fields

Agencyid
A50
Annualsalary
35218
Employee ID
138781

At Dpw-Water & Waste Water (701), Shameka Bland serves as a Customer Care Analyst I. They have served since 2007 (about 13 years). Their 2020 pay totaled $35,675.

Jessica Davis

Customer Care Analyst I/Dpw-Water & Waste Water (701)

2020 total comp
$35,307
Base pay
$35,307
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,307
Hire date
2018-09-08

Source-specific fields

Agencyid
A50
Annualsalary
35218
Employee ID
141369

Jessica Davis is a Customer Care Analyst I at Dpw-Water & Waste Water (701). They have served since 2018 (about 2 years). 2020 total compensation came to $35,307.

Shantel Boykin

Customer Care Analyst I/Dpw-Water & Waste Water (701)

2020 total comp
$35,251
Base pay
$35,251
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,251
Hire date
2018-10-06

Source-specific fields

Agencyid
A50
Annualsalary
35218
Employee ID
139037

Shantel Boykin works as a Customer Care Analyst I for Dpw-Water & Waste Water (701). Their tenure dates to 2018, about 2 years. Shantel earned $35,251 in 2020.