City of Baltimore / Dpw-Water & Waste Water (701) / Customer Care Analyst II

Job-title file

Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

58 employees hold this title in Dpw-Water & Waste Water (701). Median total compensation for the role is $42,992, above the department median of $42,662.

Employees: 58
Total payroll: $2.5M
Role median: $42,992
Agency median: $42,662
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$0$59,813+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 58 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Anna Butler-Vann

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2019 total comp

$41,675

Base pay: $41,675
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $41,675
Hire date: 2016-09-26

Source-specific fields

Agencyid: A50
Annualsalary: 40933
Employee ID: 125554

Anna Butler-Vann is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2016 (about 3 years). 2019 total compensation came to $41,675.

Carleita James

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp

$40,795

Base pay: $40,795
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,795
Hire date: 2018-08-25

Source-specific fields

Agencyid: A50
Annualsalary: 37658
Employee ID: 145320

At Dpw-Water & Waste Water (701), Carleita James serves as a Customer Care Analyst II. Hired in 2018, they have about 2 years of service. Their 2020 pay totaled $40,795.

Latasha Mccray

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp

$40,108

Base pay: $40,108
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,108
Hire date: 2018-07-05

Source-specific fields

Agencyid: A50
Annualsalary: 37658
Employee ID: 147685

Latasha Mccray works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). They have served since 2018 (about 2 years). Latasha earned $40,108 in 2020.

Nichelle Chappell

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp

$40,078

Base pay: $40,078
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,078
Hire date: 2016-05-23

Source-specific fields

Agencyid: A50
Annualsalary: 37658
Employee ID: 140338

Nichelle Chappell is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2016 (about 4 years). 2020 total compensation came to $40,078.

Robenia Bartee

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp

$40,078

Base pay: $40,078
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,078
Hire date: 2008-11-17

Source-specific fields

Agencyid: A50
Annualsalary: 44131
Employee ID: 138321

Robenia Bartee holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2008 (about 12 years). In 2020, their total compensation was $40,078.

Auriel West

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp

$39,207

Base pay: $39,207
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,207
Hire date: 2014-09-15

Source-specific fields

Agencyid: A50
Annualsalary: 42161
Employee ID: 153681

At Dpw-Water & Waste Water (701), Auriel West serves as a Customer Care Analyst II. They have served since 2014 (about 6 years). Their 2020 pay totaled $39,207.