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City of Baltimore / Dpw-Water & Waste Water (701) / Customer Care Analyst II

Job-title file

Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

58 employees hold this title in Dpw-Water & Waste Water (701). Median total compensation for the role is $42,992, above the department median of $42,662.

Employees
58
Total payroll
$2.5M
Role median
$42,992
Agency median
$42,662
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$0$59,813+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 58 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Lucinda Rathmann

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$60,635
Base pay
$60,635
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$60,635
Hire date
2008-01-22

Source-specific fields

Agencyid
A50
Annualsalary
44131
Employee ID
150037

At Dpw-Water & Waste Water (701), Lucinda Rathmann serves as a Customer Care Analyst II. Their tenure dates to 2008, about 12 years. Their 2020 pay totaled $60,635.

Rochelle Mcduffie

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$60,142
Base pay
$60,142
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$60,142
Hire date
2006-09-25

Source-specific fields

Agencyid
A50
Annualsalary
44131
Employee ID
147747

Rochelle Mcduffie works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). They have served since 2006 (about 14 years). Rochelle earned $60,142 in 2020.

Ebony Alexander

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$57,792
Base pay
$57,792
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,792
Hire date
2004-09-13

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
137618

Ebony Alexander works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Hired in 2004, they have about 16 years of service. Ebony earned $57,792 in 2020.