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City of Baltimore / Dpw-Water & Waste Water (701) / Customer Care Analyst II

Job-title file

Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

58 employees hold this title in Dpw-Water & Waste Water (701). Median total compensation for the role is $42,992, above the department median of $42,662.

Employees
58
Total payroll
$2.5M
Role median
$42,992
Agency median
$42,662
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$0$59,813+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 58 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Satish Bhatia

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$47,427
Base pay
$47,427
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,427
Hire date
1998-12-17

Source-specific fields

Agencyid
A50
Annualsalary
46701
Employee ID
138649

Satish Bhatia is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Hired in 1998, they have about 22 years of service. 2020 total compensation came to $47,427.

Latisha Horne

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$47,184
Base pay
$47,184
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,184
Hire date
2016-08-18

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
144888

Latisha Horne holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2016 (about 4 years). In 2020, their total compensation was $47,184.

Pauline Cole

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2017 total comp
$46,903
Base pay
$46,903
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,903
Hire date
2013-06-17

Source-specific fields

Agencyid
A50
Annualsalary
39343
Employee ID
98916

Pauline Cole is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2013 (about 4 years). 2017 total compensation came to $46,903.

Cheryl Avery

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$46,821
Base pay
$46,821
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,821
Hire date
1998-07-13

Source-specific fields

Agencyid
A50
Annualsalary
46701
Employee ID
138044

Cheryl Avery is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 1998 (about 22 years). 2020 total compensation came to $46,821.

Tiesha Coleman

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$46,731
Base pay
$46,731
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,731
Hire date
2015-12-19

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
140685

Tiesha Coleman works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Hired in 2015, they have about 5 years of service. Tiesha earned $46,731 in 2020.

Tamika Brooks

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$46,243
Base pay
$46,243
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,243
Hire date
2018-09-08

Source-specific fields

Agencyid
A50
Annualsalary
37658
Employee ID
139336

Tamika Brooks works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Their tenure dates to 2018, about 2 years. Tamika earned $46,243 in 2020.

Lisa Harden

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$46,057
Base pay
$46,057
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,057
Hire date
2008-01-14

Source-specific fields

Agencyid
A50
Annualsalary
44131
Employee ID
144063

Lisa Harden is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 2008, about 12 years. 2020 total compensation came to $46,057.

Jacqueline Mason

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$45,859
Base pay
$45,859
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,859
Hire date
2001-07-09

Source-specific fields

Agencyid
A50
Annualsalary
45416
Employee ID
147457

At Dpw-Water & Waste Water (701), Jacqueline Mason serves as a Customer Care Analyst II. Hired in 2001, they have about 19 years of service. Their 2020 pay totaled $45,859.

Carla Sullivan

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$45,592
Base pay
$45,592
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,592
Hire date
2012-07-09

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
152257

Carla Sullivan holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 2012, about 8 years. In 2020, their total compensation was $45,592.

Shana Dixon

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$45,502
Base pay
$45,502
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,502
Hire date
2016-02-01

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
141747

Shana Dixon holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Hired in 2016, they have about 4 years of service. In 2020, their total compensation was $45,502.

Constance Kelley

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$45,165
Base pay
$45,165
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,165
Hire date
2016-10-24

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
146148

Constance Kelley works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). Their tenure dates to 2016, about 4 years. Constance earned $45,165 in 2020.

Courtney Becketts

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$45,052
Base pay
$45,052
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,052
Hire date
2012-07-23

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
138448

Courtney Becketts is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2012 (about 8 years). 2020 total compensation came to $45,052.