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City of Baltimore / Dpw-Water & Waste Water (701) / Customer Care Analyst II

Job-title file

Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

58 employees hold this title in Dpw-Water & Waste Water (701). Median total compensation for the role is $42,992, above the department median of $42,662.

Employees
58
Total payroll
$2.5M
Role median
$42,992
Agency median
$42,662
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$0$59,813+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 58 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Anna Vann

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$50,722
Base pay
$50,722
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,722
Hire date
2016-09-26

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
153112

At Dpw-Water & Waste Water (701), Anna Vann serves as a Customer Care Analyst II. They have served since 2016 (about 4 years). Their 2020 pay totaled $50,722.

Hilda Marshall

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$49,595
Base pay
$49,595
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,595
Hire date
2014-08-07

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
147383

Hilda Marshall is a Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 2014, about 6 years. 2020 total compensation came to $49,595.

Karen Wilson

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$49,388
Base pay
$49,388
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,388
Hire date
1981-02-06

Source-specific fields

Agencyid
A50
Annualsalary
49271
Employee ID
154213

Karen Wilson holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 1981, about 39 years. In 2020, their total compensation was $49,388.

Veronica Coby

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$48,740
Base pay
$48,740
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,740
Hire date
2008-11-17

Source-specific fields

Agencyid
A50
Annualsalary
38943
Employee ID
140603

Veronica Coby is a Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2008 (about 12 years). 2020 total compensation came to $48,740.