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City of Baltimore / Dpw-Water & Waste Water (701) / Customer Care Analyst II

Job-title file

Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

58 employees hold this title in Dpw-Water & Waste Water (701). Median total compensation for the role is $42,992, above the department median of $42,662.

Employees
58
Total payroll
$2.5M
Role median
$42,992
Agency median
$42,662
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$0$59,813+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 58 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Sonya Grant

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$52,180
Base pay
$52,180
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,180
Hire date
2014-09-15

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
143493

At Dpw-Water & Waste Water (701), Sonya Grant serves as a Customer Care Analyst II. They have served since 2014 (about 6 years). Their 2020 pay totaled $52,180.

Justin Hamlet

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$51,553
Base pay
$51,553
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,553
Hire date
2013-06-10

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
143997

At Dpw-Water & Waste Water (701), Justin Hamlet serves as a Customer Care Analyst II. They have served since 2013 (about 7 years). Their 2020 pay totaled $51,553.

Kim Pinkney

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$51,364
Base pay
$51,364
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,364
Hire date
2012-03-10

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
149606

Kim Pinkney holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). Their tenure dates to 2012, about 8 years. In 2020, their total compensation was $51,364.

Morgan Gillard

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$51,146
Base pay
$51,146
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,146
Hire date
2007-06-23

Source-specific fields

Agencyid
A50
Annualsalary
42846
Employee ID
143190

Morgan Gillard works as a Customer Care Analyst II for Dpw-Water & Waste Water (701). They have served since 2007 (about 13 years). Morgan earned $51,146 in 2020.

Inika Coleman

Customer Care Analyst II/Dpw-Water & Waste Water (701)

2020 total comp
$50,894
Base pay
$50,894
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,894
Hire date
2008-11-17

Source-specific fields

Agencyid
A50
Annualsalary
44131
Employee ID
140666

Inika Coleman holds the role of Customer Care Analyst II at Dpw-Water & Waste Water (701). They have served since 2008 (about 12 years). In 2020, their total compensation was $50,894.