City of Boston / Customer Service Representative
Role across City of Boston
Customer Service Representative
Carry out the duties of this position in support of the agency's public mission.
19 people hold the Customer Service Representative role across 3 departments in City of Boston, with a median total compensation of $48,966. Among 8 jurisdictions where this role is reported, City of Boston ranks #3 by median pay.
- Employees
- 19
- Median pay
- $48,966
- Departments
- 3
- Cross-jurisdiction
- #3 of 8
Compared with the local labor market
Customer Service Representative pay vs. the Boston-Cambridge-Newton, MA-NH area
Across all employers in the Boston-Cambridge-Newton, MA-NH area, the median wage for Customer Service Representatives — about 37,780 people — is $49,920. City of Boston pays a median base salary of $49,567 for this role, in line with that figure — about the 49th percentile of local pay for the occupation.
Where City of Boston sits in the local pay range
The bar is the range of annual wages for Customer Service Representatives across every employer in the Boston-Cambridge-Newton, MA-NH area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows City of Boston’s median base salary for this role. Both figures are base pay only.
And across the country
Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. City of Boston’s median base salary is 11% above that national figure, about the 67th percentile of pay for the occupation nationally.
Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Boston-Cambridge-Newton, MA-NH range relative to the national one.
Computed over the 16 of 19 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.
Median total compensation for this role at City of Boston is $48,966, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Compare jurisdictions
Customer Service Representative pay in other jurisdictions
Where Customer Service Representatives are paid most
Median total compensation for comparable Customer Service Representativeroles in other jurisdictions (highest first). Titles are matched by normalized name across sources, not by identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for this role.
Within City of Boston
Departments with this role
Largest City of Boston departments for this role
Departments in City of Bostonemploying the most people in this role. Each bar links to that department’s page for the role.