Customer Service Representative

Carry out the duties of this position in support of the agency's public mission.

1,477 people hold the Customer Service Representative role across 35 departments in Texas, with a median total compensation of $42,920. Among 8 jurisdictions where this role is reported, Texas ranks #5 by median pay.

Employees: 1,477
Median pay: $42,920
Departments: 35
Cross-jurisdiction: #5 of 8

Compared with the local labor market

Customer Service Representative pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas pays a median base salary of $43,200 for this role, 7% above that figure — about the 59th percentile of local pay for the occupation.

Where Texas sits in the local pay range

10th

25th

Median

75th

90th

$29,320

$35,420

$40,420

$48,300

$59,590

Texas median · $43,200

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas’s median base salary is 4% below that national figure, about the 45th percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Texas median · $43,200

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 1,379 of 1,477 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Texas is $42,920, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare jurisdictions

Customer Service Representative pay in other jurisdictions

Where Customer Service Representatives are paid most

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Georgia

$39,449 · 10

City of Milwaukee

$29,848 · 103

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions (highest first). Titles are matched by normalized name across sources, not by identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for this role.

Within Texas