City of Buffalo / Offices of Citizen Services / Telephone Operator
Job-title file
Operate, maintain, and repair equipment or facilities, performing skilled hands-on work.
4 employees hold this title in Offices of Citizen Services. Median total compensation for the role is $43,508, above the department median of $43,385.
Compared with the local labor market
Across all employers in the Buffalo-Cheektowaga, NY area, the median wage for Receptionists and Information Clerks — about 3,930 people — is $38,960. Offices of Citizen Services pays a median base salary of $31,219 for this role, 20% below that figure — below the 10th percentile of local pay for the occupation.
The bar is the range of annual wages for Receptionists and Information Clerks across every employer in the Buffalo-Cheektowaga, NY area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Offices of Citizen Services’s median base salary for this role. Both figures are base pay only.
And across the country
Nationwide, the median wage for Receptionists and Information Clerks — about 910,180 people — is $38,010. Offices of Citizen Services’s median base salary is 18% below that national figure, about the 17th percentile of pay for the occupation nationally.
Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Buffalo-Cheektowaga, NY range relative to the national one.
Computed over the 3 of 4 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.
Median total compensation for this role at Offices of Citizen Services is $43,508, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Compare jurisdictions
This role is reported in 7 jurisdictions. See Telephone Operator across all of City of Buffalo →
Median total compensation for comparable Telephone Operatorroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.
Record list
Page 1
Telephone Operator/Offices of Citizen Services
Source-specific fields
Melissa Soto is a Telephone Operator at Offices of Citizen Services within General Government Support. 2026 total compensation came to $48,309.
Telephone Operator/Offices of Citizen Services
Source-specific fields
Anthony Jacobsen holds the role of Telephone Operator at Offices of Citizen Services within General Government Support. In 2026, their total compensation was $45,699.
Telephone Operator/Offices of Citizen Services
Source-specific fields
Linda Mims is a Telephone Operator at Offices of Citizen Services within General Government Support. 2026 total compensation came to $41,317.
Telephone Operator/Offices of Citizen Services
Source-specific fields
Jasmine Sworn works as a Telephone Operator for Offices of Citizen Services within General Government Support. Jasmine earned $3,790 in 2025.