City of Buffalo / Offices of Citizen Services
Agency file
The Offices of Citizen Services is a government agency that delivers public services and programs within its jurisdiction.
In 2026, this agency had 21 employees with median total compensation of $43,385; the highest distinct record was $121,482.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2026 total compensation is spread across the 21 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($43,385) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $71,821 — more than 90% of the department; the 10th percentile earns $29,141. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 4 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2023 | $849.5K — | 19 — | $38,967 — |
| 2024 | $1M ▲ 21.9% | 23 ▲ 21.1% | $41,802 ▲ 7.3% |
| 2025 | $1M ▼ 0.5% | 21 ▼ 8.7% | $41,787 ±0% |
| 2026 | $1M ▼ 0.7% | 21 ±0% | $43,385 ▲ 3.8% |
Record list
Page 1
Telephone Operator/Offices of Citizen Services
Source-specific fields
Melissa Soto is a Telephone Operator at Offices of Citizen Services within General Government Support. 2026 total compensation came to $48,309.
Telephone Operator/Offices of Citizen Services
Source-specific fields
Anthony Jacobsen holds the role of Telephone Operator at Offices of Citizen Services within General Government Support. In 2026, their total compensation was $45,699.