311 Contact Center Program Analyst

Collect and analyze data to inform decisions, produce reports, and identify trends.

3 employees hold this title in Cmpd Support Service Group. Median total compensation for the role is $71,111, below the department median of $73,008.

Employees: 3
Total payroll: $211.2K
Role median: $71,111
Agency median: $73,008
Comparison: Below

Compare departments

This role across City of Charlotte

311 Contact Center Program Analyst is held in 2 City of Charlotte departments. In Cmpd Support Service Group, the median of $71,111 ranks #1 of 2.

Highest-paying departments for this role

Charmeck 311

$69,742 · 10

Median total compensation for the 311 Contact Center Program Analyst role in other City of Charlottedepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Kristin Lavender

311 Contact Center Program Analyst/Cmpd Support Service Group

2026 total comp

$71,178

Sub-department: Police
Base pay: $71,178
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $71,178
Hourly rate: $34
Employment type: Full-Time

Source-specific fields

Annual Rt: 71177.6
Quarter: 2
Record ID: 5,526
Year: 2,026

At Cmpd Support Service Group, Kristin Lavender serves as a 311 Contact Center Program Analyst within Police. They work full-time. Their 2026 pay totaled $71,178.

Letes Maldonado

311 Contact Center Program Analyst/Cmpd Support Service Group

2026 total comp

$71,111

Sub-department: Police
Base pay: $71,111
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $71,111
Hourly rate: $33
Employment type: Full-Time

Source-specific fields

Annual Rt: 71111.04
Quarter: 2
Record ID: 5,533
Year: 2,026

At Cmpd Support Service Group, Letes Maldonado serves as a 311 Contact Center Program Analyst within Police. They work full-time. Their 2026 pay totaled $71,111.

Danielle Dance

311 Contact Center Program Analyst/Cmpd Support Service Group

2026 total comp

$68,910

Sub-department: Police
Base pay: $68,910
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,910
Hourly rate: $33
Employment type: Full-Time

Source-specific fields

Annual Rt: 68910.4
Quarter: 2
Record ID: 5,819
Year: 2,026

Danielle Dance works as a 311 Contact Center Program Analyst for Cmpd Support Service Group within Police. Their status is full-time. Danielle earned $68,910 in 2026.