City of Charlotte / Charmeck 311 / 311 Contact Center Program Analyst

Job-title file

311 Contact Center Program Analyst

Collect and analyze data to inform decisions, produce reports, and identify trends.

10 employees hold this title in Charmeck 311. Median total compensation for the role is $69,742, above the department median of $56,805.

Employees: 10
Role median: $69,742
Agency median: $56,805
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$65,978$74,168+

How total compensation varies among the 10 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Highest-paid first / page 1

Regina Peralta

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$74,496

Sub-department: H&NS
Base pay: $74,496
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,496
Hourly rate: $34
Employment type: Full-Time

Source-specific fields

Annual Rt: 74496.24
Quarter: 2
Record ID: 5,028
Year: 2,026

Regina Peralta holds the role of 311 Contact Center Program Analyst at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $74,496.

Tiffany Dixon

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$72,675

Sub-department: H&NS
Base pay: $72,675
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,675
Hourly rate: $35
Employment type: Full-Time

Source-specific fields

Annual Rt: 72675.2
Quarter: 2
Record ID: 5,225
Year: 2,026

Tiffany Dixon holds the role of 311 Contact Center Program Analyst at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $72,675.

Suriel Cardoza Castro

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$71,657

Sub-department: H&NS
Base pay: $71,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $71,657
Hourly rate: $33
Employment type: Full-Time

Source-specific fields

Annual Rt: 71657.04
Quarter: 2
Record ID: 5,485
Year: 2,026

Suriel Cardoza Castro is a 311 Contact Center Program Analyst at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $71,657.

Jennifer Timmons

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$70,429

Sub-department: H&NS
Base pay: $70,429
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,429
Hourly rate: $34
Employment type: Full-Time

Source-specific fields

Annual Rt: 70428.8
Quarter: 2
Record ID: 5,607
Year: 2,026

Jennifer Timmons works as a 311 Contact Center Program Analyst for Charmeck 311 within H&Ns. Their status is full-time. Jennifer earned $70,429 in 2026.

Robert Ethridge

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$70,013

Sub-department: H&NS
Base pay: $70,013
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,013
Hourly rate: $34
Employment type: Full-Time

Source-specific fields

Annual Rt: 70012.8
Quarter: 2
Record ID: 5,651
Year: 2,026

At Charmeck 311, Robert Ethridge serves as a 311 Contact Center Program Analyst within H&Ns. They work full-time. Their 2026 pay totaled $70,013.

Djenane Delille

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$69,472

Sub-department: H&NS
Base pay: $69,472
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,472
Hourly rate: $33
Employment type: Full-Time

Source-specific fields

Annual Rt: 69472.0
Quarter: 2
Record ID: 5,705
Year: 2,026

Djenane Delille holds the role of 311 Contact Center Program Analyst at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $69,472.

Julian Campbell

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$68,598

Sub-department: H&NS
Base pay: $68,598
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,598
Hourly rate: $33
Employment type: Full-Time

Source-specific fields

Annual Rt: 68598.4
Quarter: 2
Record ID: 5,893
Year: 2,026

Julian Campbell works as a 311 Contact Center Program Analyst for Charmeck 311 within H&Ns. Their status is full-time. Julian earned $68,598 in 2026.

Tailor Farmer

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$66,934

Sub-department: H&NS
Base pay: $66,934
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,934
Hourly rate: $32
Employment type: Full-Time

Source-specific fields

Annual Rt: 66934.4
Quarter: 2
Record ID: 6,058
Year: 2,026

Tailor Farmer works as a 311 Contact Center Program Analyst for Charmeck 311 within H&Ns. Their status is full-time. Tailor earned $66,934 in 2026.

Crystal Figueroa

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$66,721

Sub-department: H&NS
Base pay: $66,721
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,721
Hourly rate: $31
Employment type: Full-Time

Source-specific fields

Annual Rt: 66721.2
Quarter: 2
Record ID: 6,077
Year: 2,026

Crystal Figueroa works as a 311 Contact Center Program Analyst for Charmeck 311 within H&Ns. Their status is full-time. Crystal earned $66,721 in 2026.

Jason Hill

311 Contact Center Program Analyst/Charmeck 311

2026 total comp

$65,978

Sub-department: H&NS
Base pay: $65,978
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,978
Hourly rate: $32
Employment type: Full-Time

Source-specific fields

Annual Rt: 65977.6
Quarter: 2
Record ID: 6,144
Year: 2,026

Jason Hill works as a 311 Contact Center Program Analyst for Charmeck 311 within H&Ns. Their status is full-time. Jason earned $65,978 in 2026.