City of Miami / Police Department / 911 Operator (Emergency Call-Taker)

Job-title file

911 Operator (Emergency Call-Taker)

Operate, maintain, and repair equipment or facilities, performing skilled hands-on work.

52 employees hold this title in Police Department. Median total compensation for the role is $65,683, below the department median of $106,123.

Employees: 52
Total payroll: $3.6M
Role median: $65,683
Agency median: $106,123
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$52,719$104,131+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 52 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

911 Operator (Emergency Call-Taker) pay vs. the Miami-Fort Lauderdale-West Palm Beach, FL area

Across all employers in the Miami-Fort Lauderdale-West Palm Beach, FL area, the median wage for Public Safety Telecommunicators — about 1,710 people — is $57,110. Police Department pays a median base salary of $65,683 for this role, 15% above that figure — about the 60th percentile of local pay for the occupation.

Where Police Department sits in the local pay range

10th

25th

Median

75th

90th

$39,170

$45,900

$57,110

$77,700

$99,410

Police Department median · $65,683

The bar is the range of annual wages for Public Safety Telecommunicators across every employer in the Miami-Fort Lauderdale-West Palm Beach, FL area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Police Department’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Public Safety Telecommunicators — about 102,500 people — is $53,040. Police Department’s median base salary is 24% above that national figure, about the 76th percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$37,320

$45,210

$53,040

$64,260

$79,830

Police Department median · $65,683

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Miami-Fort Lauderdale-West Palm Beach, FL range relative to the national one.

Median total compensation for this role at Police Department is $65,683, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare jurisdictions

911 Operator beyond City of Miami

This role is reported in 2 jurisdictions. In City of Miami, the median of $65,683 ranks #1 of 2. See 911 Operator across all of City of Miami →

Highest-paying jurisdictions for this role

City of Baltimore

$51,529 · 519

Median total compensation for comparable 911 Operatorroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Katina Johnson

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$104,231

Sub-department: City of Miami
Base pay: $104,231
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $104,231
Middle name: R

Source-specific fields

Grosspaylastpaycheck: 5828.33
Grossytd: 92307.17
Record ID: 34,811
Years: 29

Katina Johnson is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $104,231.

Sherelia Nelson

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$104,230

Sub-department: City of Miami
Base pay: $104,230
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $104,230
Middle name: D

Source-specific fields

Grosspaylastpaycheck: 4422.33
Grossytd: 62669.05
Record ID: 34,800
Years: 29

Sherelia Nelson holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $104,230.

Deijha Collier

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$99,267

Sub-department: City of Miami
Base pay: $99,267
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $99,267
Middle name: R

Source-specific fields

Grosspaylastpaycheck: 6104.93
Grossytd: 73306.56
Record ID: 34,816
Years: 25

Deijha Collier is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $99,267.

David Davila

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$94,541

Sub-department: City of Miami
Base pay: $94,541
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $94,541
Middle name: E

Source-specific fields

Grosspaylastpaycheck: 6499.05
Grossytd: 72872.82
Record ID: 36,213
Years: 23

David Davila holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $94,541.

Chauncey Ferguson

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$94,540

Sub-department: City of Miami
Base pay: $94,540
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $94,540
Middle name: P

Source-specific fields

Grosspaylastpaycheck: 4006.09
Grossytd: 53354.54
Record ID: 36,217
Years: 24

Chauncey Ferguson is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $94,540.

Natasha Whyte

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$90,039

Sub-department: City of Miami
Base pay: $90,039
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,039
Middle name: R

Source-specific fields

Grosspaylastpaycheck: 3820.67
Grossytd: 49653.08
Record ID: 34,795
Years: 23

At Police Department, Natasha Whyte serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $90,039.

Denise Douglas

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$85,874

Sub-department: City of Miami
Base pay: $85,874
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $85,874
Middle name: R

Source-specific fields

Grosspaylastpaycheck: 8933.92
Grossytd: 81734.63
Record ID: 36,211
Years: 20

Denise Douglas is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $85,874.

Tahyesha Ridgeway

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$85,512

Sub-department: City of Miami
Base pay: $85,512
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $85,512
Middle name: K

Source-specific fields

Grosspaylastpaycheck: 3729.4
Grossytd: 48147.83
Record ID: 36,215
Years: 20

Tahyesha Ridgeway is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $85,512.

Shanovaa' Thomas

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$84,559

Sub-department: City of Miami
Base pay: $84,559
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $84,559
Middle name: R

Source-specific fields

Grosspaylastpaycheck: 4869.01
Grossytd: 58516.36
Record ID: 36,248
Years: 20

Shanovaa' Thomas holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $84,559.

Tracy Hope

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$81,785

Sub-department: City of Miami
Base pay: $81,785
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,785
Middle name: L

Source-specific fields

Grosspaylastpaycheck: 3760.54
Grossytd: 67039.14
Record ID: 34,815
Years: 14

Tracy Hope works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. Tracy earned $81,785 in 2026.

Erica Mcintosh

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$81,785

Sub-department: City of Miami
Base pay: $81,785
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,785

Source-specific fields

Grosspaylastpaycheck: 3623.58
Grossytd: 53032.6
Record ID: 36,242
Years: 14

At Police Department, Erica Mcintosh serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $81,785.

Michelle Joseph

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$81,785

Sub-department: City of Miami
Base pay: $81,785
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,785
Middle name: A

Source-specific fields

Grosspaylastpaycheck: 7012.36
Grossytd: 81265.49
Record ID: 34,796
Years: 18

Michelle Joseph is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $81,785.

Lorraine Perrier

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$81,785

Sub-department: City of Miami
Base pay: $81,785
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,785
Middle name: F

Source-specific fields

Grosspaylastpaycheck: 3460.16
Grossytd: 56764.22
Record ID: 34,813
Years: 13

At Police Department, Lorraine Perrier serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $81,785.

Marquita Morgan

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$81,785

Sub-department: City of Miami
Base pay: $81,785
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,785
Middle name: S

Source-specific fields

Grosspaylastpaycheck: 3577.15
Grossytd: 57691.49
Record ID: 34,817
Years: 14

Marquita Morgan holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $81,785.

Nakia Mccormick

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$81,785

Sub-department: City of Miami
Base pay: $81,785
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,785

Source-specific fields

Grosspaylastpaycheck: 6228.01
Grossytd: 66547.93
Record ID: 36,228
Years: 12

Nakia Mccormick is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $81,785.

Sheana Cooley-Mcnichols

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$81,785

Sub-department: City of Miami
Base pay: $81,785
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,785
Middle name: S

Source-specific fields

Grosspaylastpaycheck: 3859.31
Grossytd: 49926.43
Record ID: 34,799
Years: 18

Sheana Cooley-Mcnichols works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. Sheana earned $81,785 in 2026.

Shawanda Gunder

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$81,785

Sub-department: City of Miami
Base pay: $81,785
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,785
Middle name: L

Source-specific fields

Grosspaylastpaycheck: 4579.58
Grossytd: 56118.79
Record ID: 34,798
Years: 18

Shawanda Gunder works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. Shawanda earned $81,785 in 2026.

Jeffrey Fleurjuste

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$81,785

Sub-department: City of Miami
Base pay: $81,785
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,785

Source-specific fields

Grosspaylastpaycheck: 3687.44
Grossytd: 49014.97
Record ID: 34,797
Years: 18

Jeffrey Fleurjuste holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $81,785.

Rodolfo Corona

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$77,890

Sub-department: City of Miami
Base pay: $77,890
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $77,890

Source-specific fields

Grosspaylastpaycheck: 5567.64
Grossytd: 69807.58
Record ID: 34,803
Years: 10

At Police Department, Rodolfo Corona serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $77,890.

Ana Gonzalez

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$77,890

Sub-department: City of Miami
Base pay: $77,890
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $77,890
Middle name: M

Source-specific fields

Grosspaylastpaycheck: 5064.26
Grossytd: 71684.29
Record ID: 34,802
Years: 10

Ana Gonzalez holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $77,890.

Michelle St Phard

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$74,181

Sub-department: City of Miami
Base pay: $74,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,181

Source-specific fields

Grosspaylastpaycheck: 3289.3
Grossytd: 40150.7
Record ID: 36,258
Years: 7

Michelle St Phard is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $74,181.

Miguel Fuentes

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$70,649

Sub-department: City of Miami
Base pay: $70,649
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,649
Middle name: A

Source-specific fields

Grosspaylastpaycheck: 3464.41
Grossytd: 43439.53
Record ID: 36,232
Years: 6

Miguel Fuentes is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $70,649.

Briana Campbell

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$70,649

Sub-department: City of Miami
Base pay: $70,649
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,649
Middle name: C

Source-specific fields

Grosspaylastpaycheck: 2831.41
Grossytd: 26543.38
Record ID: 34,812
Years: 7

Briana Campbell holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $70,649.

T'Keyea Ambroise

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$70,649

Sub-department: City of Miami
Base pay: $70,649
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,649
Middle name: C

Source-specific fields

Grosspaylastpaycheck: 3093.5
Grossytd: 44108.41
Record ID: 34,814
Years: 6

T'Keyea Ambroise is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $70,649.

Daphney Dalge

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$67,285

Sub-department: City of Miami
Base pay: $67,285
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $67,285

Source-specific fields

Grosspaylastpaycheck: 2780.01
Grossytd: 41215.74
Record ID: 36,244
Years: 6

Daphney Dalge holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $67,285.

Teresa Milan

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$67,285

Sub-department: City of Miami
Base pay: $67,285
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $67,285

Source-specific fields

Grosspaylastpaycheck: 6652
Grossytd: 72637.27
Record ID: 34,805
Years: 5

At Police Department, Teresa Milan serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $67,285.

Edwyla Forestal

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$64,081

Sub-department: City of Miami
Base pay: $64,081
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,081
Middle name: G

Source-specific fields

Grosspaylastpaycheck: 3200.7
Grossytd: 50002.37
Record ID: 34,801
Years: 5

Edwyla Forestal works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. Edwyla earned $64,081 in 2026.

Daphnie Creed

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$58,123

Sub-department: City of Miami
Base pay: $58,123
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,123

Source-specific fields

Grosspaylastpaycheck: 3904.67
Grossytd: 50772.16
Record ID: 34,818
Years: 2

Daphnie Creed works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. Daphnie earned $58,123 in 2026.

Erica Harris

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$58,123

Sub-department: City of Miami
Base pay: $58,123
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,123

Source-specific fields

Grosspaylastpaycheck: 2358.53
Grossytd: 36480.53
Record ID: 34,804
Years: 5

Erica Harris holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $58,123.

Mia Stovell

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$58,123

Sub-department: City of Miami
Base pay: $58,123
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,123
Middle name: S

Source-specific fields

Grosspaylastpaycheck: 2933.27
Grossytd: 40877.41
Record ID: 34,808
Years: 2

At Police Department, Mia Stovell serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $58,123.

Abeni Lowe-Simmons

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$55,355

Sub-department: City of Miami
Base pay: $55,355
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,355

Source-specific fields

Grosspaylastpaycheck: 4179.42
Grossytd: 48834.86
Record ID: 36,164
Years: 1

Abeni Lowe-Simmons works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. Abeni earned $55,355 in 2026.

Summer Sharma

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$55,355

Sub-department: City of Miami
Base pay: $55,355
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,355

Source-specific fields

Grosspaylastpaycheck: 3151.21
Grossytd: 44642.9
Record ID: 36,209
Years: 1

At Police Department, Summer Sharma serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $55,355.

Isaiah Knight

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$55,355

Sub-department: City of Miami
Base pay: $55,355
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,355

Source-specific fields

Grosspaylastpaycheck: 3168.33
Grossytd: 40849.49
Record ID: 36,207
Years: 1

Isaiah Knight is a 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. 2026 total compensation came to $55,355.

Melanie Ruano

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$52,719

Sub-department: City of Miami
Base pay: $52,719
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,719

Source-specific fields

Grosspaylastpaycheck: 2250.26
Grossytd: 31696.96
Record ID: 36,205
Years: 1

At Police Department, Melanie Ruano serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $52,719.

Kayla Roman

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$52,719

Sub-department: City of Miami
Base pay: $52,719
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,719
Middle name: I

Source-specific fields

Grosspaylastpaycheck: 2129.1
Grossytd: 2980.74
Record ID: 36,226
Years: 0

At Police Department, Kayla Roman serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $52,719.

Odley Francois

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$52,719

Sub-department: City of Miami
Base pay: $52,719
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,719
Middle name: J

Source-specific fields

Grosspaylastpaycheck: 2809.42
Grossytd: 36685.86
Record ID: 36,200
Years: 1

Odley Francois works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. Odley earned $52,719 in 2026.

Dawanna Walden

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$52,719

Sub-department: City of Miami
Base pay: $52,719
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,719

Source-specific fields

Grosspaylastpaycheck: 3037.55
Grossytd: 26473.64
Record ID: 36,251
Years: 1

Dawanna Walden holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $52,719.

Natasha Page

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$52,719

Sub-department: City of Miami
Base pay: $52,719
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,719

Source-specific fields

Grosspaylastpaycheck: 3368.87
Grossytd: 41981.09
Record ID: 34,819
Years: 1

At Police Department, Natasha Page serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $52,719.

Leeanne Blagrove

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$52,719

Sub-department: City of Miami
Base pay: $52,719
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,719
Middle name: M

Source-specific fields

Grosspaylastpaycheck: 2129.1
Grossytd: 4684.02
Record ID: 36,240
Years: 0

At Police Department, Leeanne Blagrove serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $52,719.

Melvin Gomez Castellanos

911 Operator (Emergency Call-Taker)/Police Department

2026 total comp

$52,719

Sub-department: City of Miami
Base pay: $52,719
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,719
Middle name: D

Source-specific fields

Grosspaylastpaycheck: 2129.1
Grossytd: 2980.74
Record ID: 36,246
Years: 0

Melvin Gomez Castellanos works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. Melvin earned $52,719 in 2026.