City of Miami / Police Department / 911 Operator (Emergency Call-Taker)
Job-title file
Operate, maintain, and repair equipment or facilities, performing skilled hands-on work.
52 employees hold this title in Police Department. Median total compensation for the role is $65,683, below the department median of $106,123.
What the records show
How total compensation varies among the 52 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Compared with the local labor market
Across all employers in the Miami-Fort Lauderdale-West Palm Beach, FL area, the median wage for Public Safety Telecommunicators — about 1,710 people — is $57,110. Police Department pays a median base salary of $65,683 for this role, 15% above that figure — about the 60th percentile of local pay for the occupation.
The bar is the range of annual wages for Public Safety Telecommunicators across every employer in the Miami-Fort Lauderdale-West Palm Beach, FL area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Police Department’s median base salary for this role. Both figures are base pay only.
And across the country
Nationwide, the median wage for Public Safety Telecommunicators — about 102,500 people — is $53,040. Police Department’s median base salary is 24% above that national figure, about the 76th percentile of pay for the occupation nationally.
Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Miami-Fort Lauderdale-West Palm Beach, FL range relative to the national one.
Median total compensation for this role at Police Department is $65,683, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Compare jurisdictions
This role is reported in 2 jurisdictions. In City of Miami, the median of $65,683 ranks #1 of 2. See 911 Operator across all of City of Miami →
Median total compensation for comparable 911 Operatorroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.
Record list
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911 Operator (Emergency Call-Taker)/Police Department
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Katheri Sosa Rosales holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $52,719.
911 Operator (Emergency Call-Taker)/Police Department
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At Police Department, Destiny Philistin serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $52,719.
911 Operator (Emergency Call-Taker)/Police Department
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John Valcourt works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. John earned $52,719 in 2026.
911 Operator (Emergency Call-Taker)/Police Department
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Anna Sangermano holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $52,719.
911 Operator (Emergency Call-Taker)/Police Department
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At Police Department, Nicole Maitin serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $52,719.
911 Operator (Emergency Call-Taker)/Police Department
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Leyla Argentel Garcia works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. Leyla earned $52,719 in 2026.
911 Operator (Emergency Call-Taker)/Police Department
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At Police Department, Jonathan Garcell Morales serves as a 911 Operator (Emergency Call-Taker) within City of Miami. Their 2026 pay totaled $52,719.
911 Operator (Emergency Call-Taker)/Police Department
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Briana Robelo holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $52,719.
911 Operator (Emergency Call-Taker)/Police Department
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Makiyah Moorer holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $52,719.
911 Operator (Emergency Call-Taker)/Police Department
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Anthony Crespo holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $52,719.
911 Operator (Emergency Call-Taker)/Police Department
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Guerline Lange holds the role of 911 Operator (Emergency Call-Taker) at Police Department within City of Miami. In 2026, their total compensation was $52,719.
911 Operator (Emergency Call-Taker)/Police Department
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Matthew Lozano works as a 911 Operator (Emergency Call-Taker) for Police Department within City of Miami. Matthew earned $52,719 in 2026.