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Metro Nashville / Ecc 911 Community Systems Key Product / 311 Call Center Specialist Senior

Job-title file

311 Call Center Specialist Senior

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

11 employees hold this title in Ecc 911 Community Systems Key Product. Median total compensation for the role is $54,601, above the department median of $39,291.

Employees
11
Total payroll
$540.1K
Role median
$54,601
Agency median
$39,291
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$14,216$61,470+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 11 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across Metro Nashville

311 Call Center Specialist Senior is held in 4 Metro Nashville departments. In Ecc 911 Community Systems Key Product, the median of $54,601 ranks #1 of 4.

Highest-paying departments for this role

Median total compensation for the 311 Call Center Specialist Senior role in other Metro Nashvilledepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Gloria Aguilera

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp
$62,725
Base pay
$61,790
Overtime
$0
Other pay
$935
Benefits
$0
Total compensation
$62,725

Source-specific fields

Record ID
272,890
Total Pay
$62,725

Gloria Aguilera works as a 311 Call Center Specialist Senior for Ecc 911 Community Systems Key Product. Gloria earned $62,725 in 2025.

Deanna Williams

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp
$56,451
Base pay
$56,094
Overtime
$0
Other pay
$358
Benefits
$0
Total compensation
$56,451

Source-specific fields

Record ID
304,744
Total Pay
$56,451

At Ecc 911 Community Systems Key Product, Deanna Williams serves as a 311 Call Center Specialist Senior. Their 2025 pay totaled $56,451.

Kathy Jordan

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp
$55,817
Base pay
$55,542
Overtime
$0
Other pay
$275
Benefits
$0
Total compensation
$55,817

Source-specific fields

Record ID
288,144
Total Pay
$55,817

Kathy Jordan is a 311 Call Center Specialist Senior at Ecc 911 Community Systems Key Product. 2025 total compensation came to $55,817.

Kody Carr

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp
$55,742
Base pay
$55,632
Overtime
$0
Other pay
$110
Benefits
$0
Total compensation
$55,742

Source-specific fields

Record ID
276,667
Total Pay
$55,742

Kody Carr holds the role of 311 Call Center Specialist Senior at Ecc 911 Community Systems Key Product. In 2025, their total compensation was $55,742.

Judith Davis

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp
$55,465
Base pay
$54,491
Overtime
$39
Other pay
$935
Benefits
$0
Total compensation
$55,465

Source-specific fields

Record ID
278,059
Total Pay
$55,465

Judith Davis holds the role of 311 Call Center Specialist Senior at Ecc 911 Community Systems Key Product. In 2025, their total compensation was $55,465.

Roger Amos

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp
$54,601
Base pay
$54,491
Overtime
$0
Other pay
$110
Benefits
$0
Total compensation
$54,601

Source-specific fields

Record ID
274,314
Total Pay
$54,601

Roger Amos works as a 311 Call Center Specialist Senior for Ecc 911 Community Systems Key Product. Roger earned $54,601 in 2025.

Marneisha Taylor

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp
$51,570
Base pay
$51,570
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,570

Source-specific fields

Record ID
300,256
Total Pay
$51,570

Marneisha Taylor is a 311 Call Center Specialist Senior at Ecc 911 Community Systems Key Product. 2025 total compensation came to $51,570.

Flora Paulino

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp
$50,528
Base pay
$50,528
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,528

Source-specific fields

Record ID
293,284
Total Pay
$50,528

Flora Paulino works as a 311 Call Center Specialist Senior for Ecc 911 Community Systems Key Product. Flora earned $50,528 in 2025.

Ajin Ibrahim

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp
$50,528
Base pay
$50,528
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,528

Source-specific fields

Record ID
285,960
Total Pay
$50,528

At Ecc 911 Community Systems Key Product, Ajin Ibrahim serves as a 311 Call Center Specialist Senior. Their 2025 pay totaled $50,528.

Fatima Amedi

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp
$32,466
Base pay
$32,466
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$32,466

Source-specific fields

Record ID
274,283
Total Pay
$32,466

Fatima Amedi holds the role of 311 Call Center Specialist Senior at Ecc 911 Community Systems Key Product. In 2025, their total compensation was $32,466.

Tamara Caler

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2023 total comp
$14,216
Base pay
$14,216
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$14,216

Source-specific fields

Record ID
240,891
Total Pay
$14,216

At Ecc 911 Community Systems Key Product, Tamara Caler serves as a 311 Call Center Specialist Senior. Their 2023 pay totaled $14,216.