Metro Nashville / Ecc 911 Community Systems Key Product / 311 Call Center Specialist Senior

Job-title file

311 Call Center Specialist Senior

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

11 employees hold this title in Ecc 911 Community Systems Key Product. Median total compensation for the role is $54,601, above the department median of $39,291.

Employees: 11
Total payroll: $540.1K
Role median: $54,601
Agency median: $39,291
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$14,216$61,470+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 11 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across Metro Nashville

311 Call Center Specialist Senior is held in 4 Metro Nashville departments. In Ecc 911 Community Systems Key Product, the median of $54,601 ranks #1 of 4.

Highest-paying departments for this role

Unknown Department

$51,815 · 9

Pw Gsd Administration

$23,052 · 2

Pw Gsd Custodian Service Resp & Supp

$20,007 · 9

Median total compensation for the 311 Call Center Specialist Senior role in other Metro Nashvilledepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Deanna Williams

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp

$56,451

Base pay: $56,094
Overtime: $0
Other pay: $358
Benefits: $0
Total compensation: $56,451

Source-specific fields

Record ID: 304,744
Total Pay: $56,451

At Ecc 911 Community Systems Key Product, Deanna Williams serves as a 311 Call Center Specialist Senior. Their 2025 pay totaled $56,451.

Kathy Jordan

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp

$55,817

Base pay: $55,542
Overtime: $0
Other pay: $275
Benefits: $0
Total compensation: $55,817

Source-specific fields

Record ID: 288,144
Total Pay: $55,817

Kathy Jordan is a 311 Call Center Specialist Senior at Ecc 911 Community Systems Key Product. 2025 total compensation came to $55,817.

Kody Carr

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp

$55,742

Base pay: $55,632
Overtime: $0
Other pay: $110
Benefits: $0
Total compensation: $55,742

Source-specific fields

Record ID: 276,667
Total Pay: $55,742

Kody Carr holds the role of 311 Call Center Specialist Senior at Ecc 911 Community Systems Key Product. In 2025, their total compensation was $55,742.

Judith Davis

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp

$55,465

Base pay: $54,491
Overtime: $39
Other pay: $935
Benefits: $0
Total compensation: $55,465

Source-specific fields

Record ID: 278,059
Total Pay: $55,465

Judith Davis holds the role of 311 Call Center Specialist Senior at Ecc 911 Community Systems Key Product. In 2025, their total compensation was $55,465.

Roger Amos

311 Call Center Specialist Senior/Ecc 911 Community Systems Key Product

2025 total comp

$54,601

Base pay: $54,491
Overtime: $0
Other pay: $110
Benefits: $0
Total compensation: $54,601

Source-specific fields

Record ID: 274,314
Total Pay: $54,601

Roger Amos works as a 311 Call Center Specialist Senior for Ecc 911 Community Systems Key Product. Roger earned $54,601 in 2025.