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Metro Nashville / W&S W&S Field Activ Key / Utility Customer Care Agent 2

Job-title file

Utility Customer Care Agent 2

Carry out the duties of this position in support of the agency's public mission.

3 employees hold this title in W&S W&S Field Activ Key. Median total compensation for the role is $59,879, above the department median of $48,562.

Employees
3
Total payroll
$163.2K
Role median
$59,879
Agency median
$48,562
Comparison
Above

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This role across Metro Nashville

Utility Customer Care Agent 2 is held in 4 Metro Nashville departments. In W&S W&S Field Activ Key, the median of $59,879 ranks #1 of 4.

Highest-paying departments for this role

Median total compensation for the Utility Customer Care Agent 2 role in other Metro Nashvilledepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Tonya Phillips

Utility Customer Care Agent 2/W&S W&S Field Activ Key

2025 total comp
$73,515
Base pay
$56,243
Overtime
$15,501
Other pay
$1,770
Benefits
$0
Total compensation
$73,515

Source-specific fields

Record ID
295,798
Total Pay
$73,515

Tonya Phillips holds the role of Utility Customer Care Agent 2 at W&S W&S Field Activ Key. In 2025, their total compensation was $73,515.

Shirl Davis

Utility Customer Care Agent 2/W&S W&S Field Activ Key

2025 total comp
$59,879
Base pay
$55,768
Overtime
$2,124
Other pay
$1,987
Benefits
$0
Total compensation
$59,879

Source-specific fields

Record ID
278,119
Total Pay
$59,879

At W&S W&S Field Activ Key, Shirl Davis serves as a Utility Customer Care Agent 2. Their 2025 pay totaled $59,879.

Rotunda Marshall

Utility Customer Care Agent 2/W&S W&S Field Activ Key

2025 total comp
$29,826
Base pay
$29,240
Overtime
$278
Other pay
$309
Benefits
$0
Total compensation
$29,826

Source-specific fields

Record ID
291,943
Total Pay
$29,826

Rotunda Marshall works as a Utility Customer Care Agent 2 for W&S W&S Field Activ Key. Rotunda earned $29,826 in 2025.