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Metro Nashville / W&S Phone Center Key / Utility Customer Care Agent 2

Job-title file

Utility Customer Care Agent 2

Carry out the duties of this position in support of the agency's public mission.

6 employees hold this title in W&S Phone Center Key. Median total compensation for the role is $46,136, above the department median of $41,328.

Employees
6
Total payroll
$253.9K
Role median
$46,136
Agency median
$41,328
Comparison
Above

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This role across Metro Nashville

Utility Customer Care Agent 2 is held in 4 Metro Nashville departments. In W&S Phone Center Key, the median of $46,136 ranks #3 of 4.

Highest-paying departments for this role

Median total compensation for the Utility Customer Care Agent 2 role in other Metro Nashvilledepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Fred Seagroves

Utility Customer Care Agent 2/W&S Phone Center Key

2025 total comp
$63,439
Base pay
$62,504
Overtime
$0
Other pay
$935
Benefits
$0
Total compensation
$63,439

Source-specific fields

Record ID
298,912
Total Pay
$63,439

Fred Seagroves works as a Utility Customer Care Agent 2 for W&S Phone Center Key. Fred earned $63,439 in 2025.

John Frazier

Utility Customer Care Agent 2/W&S Phone Center Key

2025 total comp
$60,234
Base pay
$59,299
Overtime
$0
Other pay
$935
Benefits
$0
Total compensation
$60,234

Source-specific fields

Record ID
280,892
Total Pay
$60,234

John Frazier works as a Utility Customer Care Agent 2 for W&S Phone Center Key. John earned $60,234 in 2025.

Cynthia Brewer

Utility Customer Care Agent 2/W&S Phone Center Key

2025 total comp
$53,125
Base pay
$53,125
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$53,125

Source-specific fields

Record ID
275,290
Total Pay
$53,125

Cynthia Brewer is a Utility Customer Care Agent 2 at W&S Phone Center Key. 2025 total compensation came to $53,125.

Stephanie Parker

Utility Customer Care Agent 2/W&S Phone Center Key

2025 total comp
$39,146
Base pay
$38,789
Overtime
$0
Other pay
$358
Benefits
$0
Total compensation
$39,146

Source-specific fields

Record ID
293,038
Total Pay
$39,146

At W&S Phone Center Key, Stephanie Parker serves as a Utility Customer Care Agent 2. Their 2025 pay totaled $39,146.

Pebbles Benford

Utility Customer Care Agent 2/W&S Phone Center Key

2025 total comp
$36,525
Base pay
$36,525
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,525

Source-specific fields

Record ID
273,710
Total Pay
$36,525

Pebbles Benford works as a Utility Customer Care Agent 2 for W&S Phone Center Key. Pebbles earned $36,525 in 2025.

Sherrie Falls

Utility Customer Care Agent 2/W&S Phone Center Key

2025 total comp
$1,448
Base pay
$1,448
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$1,448

Source-specific fields

Record ID
280,337
Total Pay
$1,448

Sherrie Falls is a Utility Customer Care Agent 2 at W&S Phone Center Key. 2025 total compensation came to $1,448.