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New York City / Teachers Retirement System / Customer Information Representative MA L 1549

Job-title file

Customer Information Representative MA L 1549

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

16 employees hold this title in Teachers Retirement System. Median total compensation for the role is $72,116, below the department median of $80,201.

Employees
16
Total payroll
$1.2M
Role median
$72,116
Agency median
$80,201
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$51,531$98,158+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 16 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across New York City

Customer Information Representative MA L 1549 is held in 21 New York City departments. In Teachers Retirement System, the median of $72,116 ranks #7 of 21.

Highest-paying departments for this role

Off of Payroll Administration
$109,582 · 5
Law Department
$87,921 · 10
District Attorney Qns County
$83,016 · 1
Fire Department
$77,560 · 4
Housing Preservation & Development
$74,896 · 19
Department of Transportation
$73,839 · 12
Department of Health/Mental Hygiene
$71,304 · 33
Office of Labor Relations
$70,515 · 2
Department of City Planning
$68,357 · 1
Department of Investigation
$66,280 · 1
Department of Education Administrative
$65,967 · 249
Department of Business Service
$65,250 · 1

Median total compensation for the Customer Information Representative MA L 1549 role in other New York Citydepartments (highest first). Each bar links to that department’s page for this role.

Same department

Other job titles in Teachers Retirement System

Record list

Employees with this title

Page 1

Samuel Jorge

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$98,319
Base pay
$92,052
Overtime
$1,930
Other pay
$4,337
Benefits
$0
Total compensation
$98,319
Hire date
2001-07-30
Pay basis
Annual
Work city
Manhattan

Source-specific fields

Base Salary
$95,010
Leave Status as of June 30
Active
Overtime Hours
31.75
Payroll Number
41
Regular Hours
1,820

Samuel Jorge works as a Customer Information Representative MA L 1549 for Teachers Retirement System based in Manhattan. Hired in 2001, they have about 24 years of service. Samuel earned $98,319 in 2025.

Terri Boyd

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$97,782
Base pay
$93,603
Overtime
$0
Other pay
$4,180
Benefits
$0
Total compensation
$97,782
Hire date
1996-01-08
Pay basis
Annual
Work city
Manhattan

Source-specific fields

Base Salary
$96,610
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

Terri Boyd is a Customer Information Representative MA L 1549 at Teachers Retirement System based in Manhattan. They have served since 1996 (about 29 years). 2025 total compensation came to $97,782.

Tina Freeman-Smith

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$93,691
Base pay
$89,318
Overtime
$0
Other pay
$4,373
Benefits
$0
Total compensation
$93,691
Hire date
1996-03-04
Pay basis
Annual
Work city
Manhattan

Source-specific fields

Base Salary
$92,189
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

At Teachers Retirement System, Tina Freeman-Smith serves as a Customer Information Representative MA L 1549 based in Manhattan. Their tenure dates to 1996, about 29 years. Their 2025 pay totaled $93,691.

Hillary Williams-Woods

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$86,383
Base pay
$82,053
Overtime
$0
Other pay
$4,330
Benefits
$0
Total compensation
$86,383
Hire date
1998-03-30
Pay basis
Annual
Work city
Manhattan
Middle name
J

Source-specific fields

Base Salary
$84,692
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

Hillary Williams-Woods is a Customer Information Representative MA L 1549 at Teachers Retirement System based in Manhattan. Hired in 1998, they have about 27 years of service. 2025 total compensation came to $86,383.

Sharon Coote

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$85,207
Base pay
$81,883
Overtime
$0
Other pay
$3,324
Benefits
$0
Total compensation
$85,207
Hire date
2006-11-20
Pay basis
Annual
Work city
Manhattan
Middle name
P

Source-specific fields

Base Salary
$84,494
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

Sharon Coote is a Customer Information Representative MA L 1549 at Teachers Retirement System based in Manhattan. Hired in 2006, they have about 19 years of service. 2025 total compensation came to $85,207.

Raecine Coles

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$84,262
Base pay
$82,800
Overtime
$560
Other pay
$902
Benefits
$0
Total compensation
$84,262
Hire date
2023-02-05
Pay basis
Annual
Work city
Manhattan
Middle name
L

Source-specific fields

Base Salary
$85,439
Leave Status as of June 30
Active
Overtime Hours
11.5
Payroll Number
41
Regular Hours
1,820

Raecine Coles holds the role of Customer Information Representative MA L 1549 at Teachers Retirement System based in Manhattan. Hired in 2023, they have about 2 years of service. In 2025, their total compensation was $84,262.

Monique James

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$72,733
Base pay
$70,231
Overtime
$744
Other pay
$1,759
Benefits
$0
Total compensation
$72,733
Hire date
2011-08-01
Pay basis
Annual
Work city
Manhattan

Source-specific fields

Base Salary
$72,470
Leave Status as of June 30
Active
Overtime Hours
16.75
Payroll Number
41
Regular Hours
1,820

Monique James works as a Customer Information Representative MA L 1549 for Teachers Retirement System based in Manhattan. Their tenure dates to 2011, about 14 years. Monique earned $72,733 in 2025.

Natasha Martinez

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$72,669
Base pay
$70,899
Overtime
$0
Other pay
$1,770
Benefits
$0
Total compensation
$72,669
Hire date
2012-09-04
Pay basis
Annual
Work city
Manhattan

Source-specific fields

Base Salary
$73,160
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

At Teachers Retirement System, Natasha Martinez serves as a Customer Information Representative MA L 1549 based in Manhattan. Hired in 2012, they have about 13 years of service. Their 2025 pay totaled $72,669.

Jeanelda Burgos

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$71,562
Base pay
$70,288
Overtime
$0
Other pay
$1,274
Benefits
$0
Total compensation
$71,562
Hire date
2013-06-09
Pay basis
Annual
Work city
Manhattan

Source-specific fields

Base Salary
$72,529
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

Jeanelda Burgos is a Customer Information Representative MA L 1549 at Teachers Retirement System based in Manhattan. They have served since 2013 (about 12 years). 2025 total compensation came to $71,562.

Natasha Lowery Rivers

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$64,493
Base pay
$59,512
Overtime
$802
Other pay
$4,180
Benefits
$0
Total compensation
$64,493
Hire date
2005-12-12
Pay basis
Annual
Work city
Manhattan
Middle name
C

Source-specific fields

Base Salary
$61,441
Leave Status as of June 30
Active
Overtime Hours
23
Payroll Number
41
Regular Hours
1,820

Natasha Lowery Rivers is a Customer Information Representative MA L 1549 at Teachers Retirement System based in Manhattan. Hired in 2005, they have about 20 years of service. 2025 total compensation came to $64,493.

Vilma Duncan

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$63,086
Base pay
$61,409
Overtime
$848
Other pay
$830
Benefits
$0
Total compensation
$63,086
Hire date
2016-04-25
Pay basis
Annual
Work city
Manhattan
Middle name
E

Source-specific fields

Base Salary
$63,367
Leave Status as of June 30
Active
Overtime Hours
20.25
Payroll Number
41
Regular Hours
1,820

Vilma Duncan works as a Customer Information Representative MA L 1549 for Teachers Retirement System based in Manhattan. Their tenure dates to 2016, about 9 years. Vilma earned $63,086 in 2025.

Michelle Gittens

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$62,197
Base pay
$61,409
Overtime
$0
Other pay
$788
Benefits
$0
Total compensation
$62,197
Hire date
2019-10-06
Pay basis
Annual
Work city
Manhattan
Middle name
S

Source-specific fields

Base Salary
$63,367
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

Michelle Gittens holds the role of Customer Information Representative MA L 1549 at Teachers Retirement System based in Manhattan. Hired in 2019, they have about 6 years of service. In 2025, their total compensation was $62,197.

Brittney Harrison

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$61,802
Base pay
$60,930
Overtime
$0
Other pay
$872
Benefits
$0
Total compensation
$61,802
Hire date
2015-11-09
Pay basis
Annual
Work city
Manhattan
Middle name
N

Source-specific fields

Base Salary
$63,367
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

Brittney Harrison works as a Customer Information Representative MA L 1549 for Teachers Retirement System based in Manhattan. They have served since 2015 (about 10 years). Brittney earned $61,802 in 2025.

Melissa Ortiz

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$55,573
Base pay
$55,573
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$55,573
Hire date
2022-09-18
Pay basis
Annual
Work city
Manhattan

Source-specific fields

Base Salary
$58,741
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

At Teachers Retirement System, Melissa Ortiz serves as a Customer Information Representative MA L 1549 based in Manhattan. Hired in 2022, they have about 3 years of service. Their 2025 pay totaled $55,573.

Darryl Bonds

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$54,669
Base pay
$54,669
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,669
Hire date
2022-03-28
Pay basis
Annual
Work city
Manhattan
Middle name
E

Source-specific fields

Base Salary
$56,412
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

Darryl Bonds holds the role of Customer Information Representative MA L 1549 at Teachers Retirement System based in Manhattan. They have served since 2022 (about 3 years). In 2025, their total compensation was $54,669.

Jasmine Ferguson

Customer Information Representative MA L 1549/Teachers Retirement System

2025 total comp
$51,531
Base pay
$51,531
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,531
Hire date
2022-02-14
Pay basis
Annual
Work city
Manhattan
Middle name
I

Source-specific fields

Base Salary
$53,174
Leave Status as of June 30
Active
Overtime Hours
0
Payroll Number
41
Regular Hours
1,820

Jasmine Ferguson works as a Customer Information Representative MA L 1549 for Teachers Retirement System based in Manhattan. Hired in 2022, they have about 3 years of service. Jasmine earned $51,531 in 2025.