New York City / Technology & Innovation / Call Center Representative

Job-title file

Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Anantica Anan

Call Center Representative/Technology & Innovation

2025 total comp

$14,550

Base pay: $14,323
Overtime: $0
Other pay: $227
Benefits: $0
Total compensation: $14,550
Hire date: 2025-01-06
Pay basis: Annual
Work city: Manhattan
Middle name: B

Source-specific fields

Base Salary: $39,486
Leave Status as of June 30: Ceased
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 679

At Technology & Innovation, Anantica Anan serves as a Call Center Representative based in Manhattan. They have served since 2025 (under a year). Their 2025 pay totaled $14,550.

Shayna Vaca

Call Center Representative/Technology & Innovation

2025 total comp

$14,462

Base pay: $13,646
Overtime: $292
Other pay: $525
Benefits: $0
Total compensation: $14,462
Hire date: 2024-07-01
Pay basis: Annual
Work city: Manhattan
Middle name: M

Source-specific fields

Base Salary: $39,486
Leave Status as of June 30: Ceased
Overtime Hours: 12
Payroll Number: 858
Regular Hours: 756

At Technology & Innovation, Shayna Vaca serves as a Call Center Representative based in Manhattan. Their tenure dates to 2024, about a year. Their 2025 pay totaled $14,462.

Christine Ramirez

Call Center Representative/Technology & Innovation

2025 total comp

$13,242

Base pay: $12,258
Overtime: $0
Other pay: $983
Benefits: $0
Total compensation: $13,242
Hire date: 2024-09-30
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $39,486
Leave Status as of June 30: Ceased
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 567

Christine Ramirez is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). 2025 total compensation came to $13,242.

Jackie Williams

Call Center Representative/Technology & Innovation

2025 total comp

$13,058

Base pay: $12,263
Overtime: $199
Other pay: $596
Benefits: $0
Total compensation: $13,058
Hire date: 2021-11-15
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $45,409
Leave Status as of June 30: Ceased
Overtime Hours: 7
Payroll Number: 858
Regular Hours: 490

Jackie Williams is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2021, about 4 years. 2025 total compensation came to $13,058.

Kenidia Newell

Call Center Representative/Technology & Innovation

2025 total comp

$13,036

Base pay: $12,639
Overtime: $311
Other pay: $87
Benefits: $0
Total compensation: $13,036
Hire date: 2019-03-25
Pay basis: Annual
Work city: Manhattan
Middle name: J

Source-specific fields

Base Salary: $45,409
Leave Status as of June 30: Ceased
Overtime Hours: 10
Payroll Number: 858
Regular Hours: 800.82

At Technology & Innovation, Kenidia Newell serves as a Call Center Representative based in Manhattan. They have served since 2019 (about 6 years). Their 2025 pay totaled $13,036.

Carmen Santos

Call Center Representative/Technology & Innovation

2025 total comp

$12,593

Base pay: $11,584
Overtime: $0
Other pay: $1,008
Benefits: $0
Total compensation: $12,593
Hire date: 2013-06-10
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,409
Leave Status as of June 30: Ceased
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 840

At Technology & Innovation, Carmen Santos serves as a Call Center Representative based in Manhattan. They have served since 2013 (about 12 years). Their 2025 pay totaled $12,593.

Monique Glasgow

Call Center Representative/Technology & Innovation

2025 total comp

$12,262

Base pay: $12,120
Overtime: $0
Other pay: $142
Benefits: $0
Total compensation: $12,262
Hire date: 2024-09-30
Pay basis: Annual
Work city: Manhattan
Middle name: S

Source-specific fields

Base Salary: $39,486
Leave Status as of June 30: Ceased
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 847

Monique Glasgow is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). 2025 total compensation came to $12,262.