New York City / Technology & Innovation / Call Center Representative

Job-title file

Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Marlene Hayden

Call Center Representative/Technology & Innovation

2025 total comp

$64,903

Base pay: $44,119
Overtime: $10,768
Other pay: $10,017
Benefits: $0
Total compensation: $64,903
Hire date: 2003-01-05
Pay basis: Annual
Work city: Manhattan
Middle name: D

Source-specific fields

Base Salary: $47,042
Leave Status as of June 30: Active
Overtime Hours: 272.25
Payroll Number: 858
Regular Hours: 1,820

Marlene Hayden holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2003, about 22 years. In 2025, their total compensation was $64,903.

Brian Williams

Call Center Representative/Technology & Innovation

2025 total comp

$59,743

Base pay: $48,925
Overtime: $0
Other pay: $10,818
Benefits: $0
Total compensation: $59,743
Hire date: 2002-02-11
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $50,508
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Brian Williams works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2002 (about 23 years). Brian earned $59,743 in 2025.

Richard Watson

Call Center Representative/Technology & Innovation

2025 total comp

$57,278

Base pay: $45,463
Overtime: $0
Other pay: $11,815
Benefits: $0
Total compensation: $57,278
Hire date: 2007-11-05
Pay basis: Annual
Work city: Manhattan
Middle name: J

Source-specific fields

Base Salary: $46,936
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Richard Watson serves as a Call Center Representative based in Manhattan. They have served since 2007 (about 18 years). Their 2025 pay totaled $57,278.

John Abraham

Call Center Representative/Technology & Innovation

2025 total comp

$56,927

Base pay: $45,436
Overtime: $8,377
Other pay: $3,113
Benefits: $0
Total compensation: $56,927
Hire date: 2012-07-16
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: On separation leave
Overtime Hours: 247.25
Payroll Number: 858
Regular Hours: 1,820

John Abraham works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2012 (about 13 years). John earned $56,927 in 2025.

Glenda Weekes

Call Center Representative/Technology & Innovation

2025 total comp

$56,675

Base pay: $45,393
Overtime: $8,164
Other pay: $3,118
Benefits: $0
Total compensation: $56,675
Hire date: 2015-04-06
Pay basis: Annual
Work city: Manhattan
Middle name: E

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 238.75
Payroll Number: 858
Regular Hours: 1,820

Glenda Weekes is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2015 (about 10 years). 2025 total compensation came to $56,675.

Norman Durkins

Call Center Representative/Technology & Innovation

2025 total comp

$56,301

Base pay: $45,088
Overtime: $7,595
Other pay: $3,618
Benefits: $0
Total compensation: $56,301
Hire date: 2018-10-22
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 226.25
Payroll Number: 858
Regular Hours: 1,820

Norman Durkins holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2018 (about 7 years). In 2025, their total compensation was $56,301.

Latoya Watson

Call Center Representative/Technology & Innovation

2025 total comp

$55,609

Base pay: $45,436
Overtime: $8,155
Other pay: $2,018
Benefits: $0
Total compensation: $55,609
Hire date: 2018-10-22
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 246
Payroll Number: 858
Regular Hours: 1,820

Latoya Watson is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2018 (about 7 years). 2025 total compensation came to $55,609.

Wanda Carlos

Call Center Representative/Technology & Innovation

2025 total comp

$55,520

Base pay: $49,815
Overtime: $8
Other pay: $5,697
Benefits: $0
Total compensation: $55,520
Hire date: 2003-01-06
Pay basis: Annual
Work city: Manhattan
Middle name: D

Source-specific fields

Base Salary: $51,426
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Wanda Carlos is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2003, about 22 years. 2025 total compensation came to $55,520.

Wilfredo Cortes

Call Center Representative/Technology & Innovation

2025 total comp

$55,490

Base pay: $45,588
Overtime: $28
Other pay: $9,874
Benefits: $0
Total compensation: $55,490
Hire date: 2003-01-05
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $47,065
Leave Status as of June 30: Active
Overtime Hours: 1
Payroll Number: 858
Regular Hours: 1,820

Wilfredo Cortes works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2003 (about 22 years). Wilfredo earned $55,490 in 2025.

Ramona Glover

Call Center Representative/Technology & Innovation

2025 total comp

$55,310

Base pay: $45,513
Overtime: $0
Other pay: $9,797
Benefits: $0
Total compensation: $55,310
Hire date: 2005-10-24
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,987
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Ramona Glover is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2005, they have about 20 years of service. 2025 total compensation came to $55,310.

Edwin Nova

Call Center Representative/Technology & Innovation

2025 total comp

$54,297

Base pay: $45,463
Overtime: $0
Other pay: $8,834
Benefits: $0
Total compensation: $54,297
Hire date: 2007-05-14
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,936
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Edwin Nova serves as a Call Center Representative based in Manhattan. Their tenure dates to 2007, about 18 years. Their 2025 pay totaled $54,297.

Michael Bonner

Call Center Representative/Technology & Innovation

2025 total comp

$53,760

Base pay: $45,436
Overtime: $2,345
Other pay: $5,979
Benefits: $0
Total compensation: $53,760
Hire date: 2010-05-24
Pay basis: Annual
Work city: Manhattan
Middle name: C

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 74.5
Payroll Number: 858
Regular Hours: 1,820

At Technology & Innovation, Michael Bonner serves as a Call Center Representative based in Manhattan. Hired in 2010, they have about 15 years of service. Their 2025 pay totaled $53,760.

Linda Owens

Call Center Representative/Technology & Innovation

2025 total comp

$53,571

Base pay: $47,597
Overtime: $277
Other pay: $5,697
Benefits: $0
Total compensation: $53,571
Hire date: 2009-05-24
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $49,138
Leave Status as of June 30: Active
Overtime Hours: 7
Payroll Number: 858
Regular Hours: 1,820

Linda Owens is a Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2009, about 16 years. 2025 total compensation came to $53,571.

Beverly Goodman

Call Center Representative/Technology & Innovation

2025 total comp

$53,357

Base pay: $47,533
Overtime: $0
Other pay: $5,824
Benefits: $0
Total compensation: $53,357
Hire date: 2009-05-24
Pay basis: Annual
Work city: Manhattan
Middle name: C

Source-specific fields

Base Salary: $49,072
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Beverly Goodman holds the role of Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2009 (about 16 years). In 2025, their total compensation was $53,357.

Kevin Morrissey

Call Center Representative/Technology & Innovation

2025 total comp

$53,333

Base pay: $47,231
Overtime: $0
Other pay: $6,102
Benefits: $0
Total compensation: $53,333
Hire date: 2009-05-24
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $48,760
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Kevin Morrissey is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2009 (about 16 years). 2025 total compensation came to $53,333.

Ana Cruz

Call Center Representative/Technology & Innovation

2025 total comp

$53,230

Base pay: $47,533
Overtime: $0
Other pay: $5,697
Benefits: $0
Total compensation: $53,230
Hire date: 2009-05-24
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $49,072
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Ana Cruz is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2009, they have about 16 years of service. 2025 total compensation came to $53,230.

Svetlana Dubnova

Call Center Representative/Technology & Innovation

2025 total comp

$52,941

Base pay: $45,436
Overtime: $5,867
Other pay: $1,638
Benefits: $0
Total compensation: $52,941
Hire date: 2015-11-16
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 171.25
Payroll Number: 858
Regular Hours: 1,820

Svetlana Dubnova is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2015, they have about 10 years of service. 2025 total compensation came to $52,941.

Sheila Massey

Call Center Representative/Technology & Innovation

2025 total comp

$52,928

Base pay: $47,231
Overtime: $0
Other pay: $5,697
Benefits: $0
Total compensation: $52,928
Hire date: 2009-05-24
Pay basis: Annual
Work city: Manhattan
Middle name: E

Source-specific fields

Base Salary: $48,760
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,820

Sheila Massey works as a Call Center Representative for Technology & Innovation based in Manhattan. Their tenure dates to 2009, about 16 years. Sheila earned $52,928 in 2025.

Yvonne Thomas

Call Center Representative/Technology & Innovation

2025 total comp

$52,859

Base pay: $45,318
Overtime: $4,683
Other pay: $2,858
Benefits: $0
Total compensation: $52,859
Hire date: 2015-04-06
Pay basis: Annual
Work city: Manhattan
Middle name: D

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 147
Payroll Number: 858
Regular Hours: 1,820

Yvonne Thomas is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2015, they have about 10 years of service. 2025 total compensation came to $52,859.