Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Cykeena Collington

Call Center Representative/Technology & Innovation

2025 total comp

$20,093

Base pay: $20,093
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $20,093
Hire date: 2025-01-06
Pay basis: Annual
Work city: Manhattan
Middle name: S

Source-specific fields

Base Salary: $46,885
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 805

Cykeena Collington is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2025, they have under a year of service. 2025 total compensation came to $20,093.

Kea'Shanna Robinson

Call Center Representative/Technology & Innovation

2025 total comp

$20,024

Base pay: $19,573
Overtime: $86
Other pay: $365
Benefits: $0
Total compensation: $20,024
Hire date: 2024-04-29
Pay basis: Annual
Work city: Manhattan
Middle name: S

Source-specific fields

Base Salary: $39,486
Leave Status as of June 30: Ceased
Overtime Hours: 4
Payroll Number: 858
Regular Hours: 1,365.02

At Technology & Innovation, Kea'Shanna Robinson serves as a Call Center Representative based in Manhattan. Their tenure dates to 2024, about a year. Their 2025 pay totaled $20,024.

Shamika Gary-Davis

Call Center Representative/Technology & Innovation

2025 total comp

$19,529

Base pay: $19,956
Overtime: $216
Other pay: -$644
Benefits: $0
Total compensation: $19,529
Hire date: 2024-07-01
Pay basis: Annual
Work city: Manhattan
Middle name: C

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 9
Payroll Number: 858
Regular Hours: 1,715

Shamika Gary-Davis works as a Call Center Representative for Technology & Innovation based in Manhattan. Hired in 2024, they have about a year of service. Shamika earned $19,529 in 2025.

Angeline Herndon

Call Center Representative/Technology & Innovation

2025 total comp

$18,995

Base pay: $15,523
Overtime: $2,821
Other pay: $651
Benefits: $0
Total compensation: $18,995
Hire date: 2023-08-21
Pay basis: Annual
Work city: Manhattan
Middle name: E

Source-specific fields

Base Salary: $43,734
Leave Status as of June 30: Ceased
Overtime Hours: 111
Payroll Number: 858
Regular Hours: 707

Angeline Herndon is a Call Center Representative at Technology & Innovation based in Manhattan. Hired in 2023, they have about 2 years of service. 2025 total compensation came to $18,995.