New York City / Technology & Innovation / Call Center Representative

Job-title file

Call Center Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

361 employees hold this title in Technology & Innovation. Median total compensation for the role is $35,661, below the department median of $98,780.

Employees: 361
Total payroll: $10.3M
Role median: $35,661
Agency median: $98,780
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

-$2,332$55,514+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 361 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare jurisdictions

Call Center Representative beyond New York City

This role is reported in 2 jurisdictions. In New York City, the median of $35,661 ranks #2 of 2. See Call Center Representative across all of New York City →

Highest-paying jurisdictions for this role

City of Greensboro

$45,679 · 17

Median total compensation for comparable Call Center Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Renford Evans

Call Center Representative/Technology & Innovation

2025 total comp

$26,562

Base pay: $21,662
Overtime: $4,800
Other pay: $100
Benefits: $0
Total compensation: $26,562
Hire date: 2024-05-28
Pay basis: Annual
Work city: Manhattan
Middle name: S

Source-specific fields

Base Salary: $39,486
Leave Status as of June 30: Ceased
Overtime Hours: 174
Payroll Number: 858
Regular Hours: 1,365

Renford Evans is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). 2025 total compensation came to $26,562.

Haroon Kassim

Call Center Representative/Technology & Innovation

2025 total comp

$26,277

Base pay: $25,897
Overtime: $0
Other pay: $381
Benefits: $0
Total compensation: $26,277
Hire date: 2024-09-30
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,295

At Technology & Innovation, Haroon Kassim serves as a Call Center Representative based in Manhattan. They have served since 2024 (about a year). Their 2025 pay totaled $26,277.

Lucaya Fulmore

Call Center Representative/Technology & Innovation

2025 total comp

$26,142

Base pay: $24,703
Overtime: $886
Other pay: $553
Benefits: $0
Total compensation: $26,142
Hire date: 2024-07-01
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: On leave
Overtime Hours: 34
Payroll Number: 858
Regular Hours: 1,183

Lucaya Fulmore is a Call Center Representative at Technology & Innovation based in Manhattan. They have served since 2024 (about a year). 2025 total compensation came to $26,142.

Shameka Edwards Stuckey

Call Center Representative/Technology & Innovation

2025 total comp

$25,328

Base pay: $25,244
Overtime: $0
Other pay: $84
Benefits: $0
Total compensation: $25,328
Hire date: 2023-07-10
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $45,155
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,134

At Technology & Innovation, Shameka Edwards Stuckey serves as a Call Center Representative based in Manhattan. They have served since 2023 (about 2 years). Their 2025 pay totaled $25,328.

Nyah Mangrum

Call Center Representative/Technology & Innovation

2025 total comp

$25,203

Base pay: $24,681
Overtime: $0
Other pay: $521
Benefits: $0
Total compensation: $25,203
Hire date: 2024-09-30
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Ceased
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,225

Nyah Mangrum works as a Call Center Representative for Technology & Innovation based in Manhattan. They have served since 2024 (about a year). Nyah earned $25,203 in 2025.

Sonia Parker

Call Center Representative/Technology & Innovation

2025 total comp

$24,025

Base pay: $24,025
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $24,025
Hire date: 2024-09-30
Pay basis: Annual
Work city: Manhattan
Middle name: D

Source-specific fields

Base Salary: $40,769
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 858
Regular Hours: 1,057

Sonia Parker holds the role of Call Center Representative at Technology & Innovation based in Manhattan. Their tenure dates to 2024, about a year. In 2025, their total compensation was $24,025.